Episode two: Prove the value
Good operational ideas don’t get backed on insight alone.
Leaders need to understand what is happening, why it matters, what it costs and what action is needed.
Ben Edwards brings experience across EHS, continuous improvement and business improvement in high-risk operational environments, where better workflows, stronger compliance and safer operations directly affect performance.
Anna Hatfield-Shaw brings 15 years of experience in retail performance and customer analytics, using footfall, conversion and customer behaviour data to identify opportunities and quantify their commercial impact.
Together, they’ll explore how AI can help teams surface patterns, strengthen the evidence and build a business case leadership can support.
Here’s a snapshot of what’s inside:
✅ Build the business case: Move from Problem → Impact → Evidence → Ask.
✅ Use AI to find the proof: Surface patterns and recurring risks across operational data.
✅ Connect to business outcomes: Link improvements to cost, risk, productivity, consistency and margin.