What is a Work Order Software?
A work order software is a field service management tool that assists contractors and field technicians in completing electrical, plumbing, HVAC, facility, and other maintenance jobs. It simplifies field service and maintenance workflows from receiving client requests to closing assignments. Contractors can use this platform to assign, track, and manage work orders effectively in real-time. Choose the best free and paid work order software for your business.
Why Use A Work Order Software
A work order software offers the following benefits for field operations:
Track Work Orders in One Place
Delivering work orders becomes easier when you have the right platform. A work order software allows you to quickly delegate and dispatch relevant personnel to specific job orders on the field. Moreover, it also enables field technicians to send work status updates in real-time and record the time they started and finished the task. With this capability, you can enjoy quicker turnaround times for your jobs.
Reduce Time Spent on Paperwork
The standard paper entries on the field typically take a lot of time to prepare and use. A work order software program offers an excellent alternative to this method. This tool lets you create work order forms and reports with custom templates online. Digitizing these forms makes it easier and more efficient to record information about the tasks on the field, which, in turn, can help you save time and effort. This way, you have more time to fulfill essential responsibilities.
Store Data in a Centralized System
Paper-based systems often keep documents in boxes, which can get lost or destroyed if not handled properly. A work order software eliminates this problem by keeping your files in a single database. By automatically saving your files online, you won’t have to worry about losing them.
A work order software takes this one step further. It lets you filter and sort information by site, status, dates, and personnel assigned, so you can easily find the document you need.
Monitor and Visualize Work Order Performance
A work order software offers capabilities beyond closing a work order and sending an invoice to the client. It allows you to keep track of the number of work orders completed in a certain period (weekly, monthly, quarterly, or annually) based on the company’s size and the number of field technicians.
This software also presents the percentage of completed work orders, so you can observe and evaluate how you performed for a specific time frame.
Communicate with Field Technicians
Lastly, a work order software lets you instantly connect with field technicians when technical issues arise regarding a work order. For example, you can relay new instructions from a client seamlessly. Using this application, they can send annotated photos to highlight what areas require correction.
Moreover, it allows you to integrate your digital calendars to prevent double-booking and adding more work to busy field technicians.
Choosing the Right Platform
Contractors and field technicians understand how crucial timeliness and effective coordination are when handling work orders. Having the right tools at your disposal makes the job so much easier. Although the services differ from one industry to another, the purpose of a work order software remains the same: to simplify job processes from request submission to closure.
To help you achieve this goal, here are some of the features you need to consider when deciding on a work order software for your business:
User-friendliness: Is the software easy to use? Can field technicians accomplish tasks efficiently using this tool?
Scheduling capabilities: How can this tool help you effectively assign tasks to field technicians? Can this app set recurring schedules for preventive maintenance and similar jobs?
Alerts and reminders: Does this software automatically send notifications about the status of the work order?
Tracking features: How can you keep track of your field personnel’s location and status?
Real-time communications: Does this platform let you connect with field technicians instantly, wherever they are?
Detailed report generation: What details does the work order report include?
Accessibility for field workers: Can field technicians and contractors access this app on a handheld device (e.g., mobile phone, tablet)?
Work order software programs like Mitti (by SafetyCulture) feature various scheduling, dispatching, and reporting tools for efficiently delivering job orders. Using the right tool for your organization enables you to maximize productivity while minimizing costs and delays.
