JetBlue Airways
Kevin Crowley, Sr. Analyst, Ground Safety Programs at JetBlue, has been with the U.S. airline since the beginning. The seventh-largest airline in North America by passengers carried, JetBlue’s crew members work around the clock to keep passengers safe and operations running efficiently. Crowley is at the center of all of it. His team is responsible for the airline’s corporate safety program which covers ground safety, change management, and risk evaluation for operations including products, processes, and manuals. His team hosts the organization’s certified quality auditors. Dubbed the “Blue Crew,” they work to assess effectiveness and audit processes and risk.
The Blue Crew streamlines safety processes by going digital
Crew members learn about safety from day one – how to handle aircraft safely, safe ergonomic movement, and processes. This team of auditors touch all groups across the organization: technical operations (maintenance), in-flight (flight attendants), flight operations (pilots), and more. They step in when an investigation is needed and conduct regular process audits called “Blue City Self Assessments (BCSA’s)” to ensure everything is running smoothly.
A typical day for an operations supervisor has many time pressures – addressing challenges such as staffing or equipment issues, fleet launches, or delayed flights, plus supporting operations across ticket counters, gates, jetbridges, and the ground crew.
Before Mitti (by SafetyCulture), JetBlue’s field investigations and audits were recorded on paper and the data was manually entered into spreadsheets, taking valuable time and creating a delay between auditing and information sharing. As a result, Crowley and the team of Safety Analysts noticed a lack of visibility into safety processes. There was no one way to keep crew members accountable for completing every step of the process, which made it challenging to identify areas of improvement or get to the root of potential risks.
Armed with Mitti Platform, the Blue Crew jumped into action. They began completing unannounced observation audits. Mitti (by SafetyCulture)’s mobile functionality streamlined their previously clunky processes, making it easier than ever to complete audits and identify issues in the field.
