Headquartered in Ancenis, France, Manitou Group is t he world leader in materials handling, aerial work platforms and earth-moving equipment with products and services distributed in 140 countries.
staff using HSE audits
Increased reporting in France, Italy and India
and follow-up processes
Inspections
Mitti Platform
With more than 5,000 employees worldwide, the company designs, assembles and delivers tools suitable for companies in the agricultural, construction and manufacturing sectors.
Manitou Group’s approach commenced with a critical goal in mind: The group sought to digitize its checklists and audits to standardize processes across its ten production sites.
It was a complex task, since various sites used an array of fractured digital solutions, while others preferred the traditional manual approach. Reducing paper consumption is one of the Group’s many objectives in terms of optimizing resources.
The path to embracing Mitti (by SafetyCulture) was a carefully planned process. Its US office had already integrated the Mitti Platform into its operations. In France, Manitou Group began exploring potential use cases in 2018 and saw its full-scale rollout in 2021.
Manitou Group took a pivotal step in 2019 when it appointed key users for each production site and market, dedicating fou r to five months to develop checklists tailored to its unique operations. In 2022, the company succeeded with the full rollout of Final Control audits.
Manitou Group’s operators work on production lines dedicated to telescopic handlers, forklift trucks, aerial work platforms, skid steer loaders and earthmoving equipment. Once production is completed, employees systematically perform quality control at each stage of the manufacturing process before sending the order to customers.
What sets Manitou Group’s journey with Mitti (by SafetyCulture) is the long-term vision of its leaders. They meticulously anticipated their future key users, sites, and checklist content, contributing to a smooth and effective rollout. This led to a smooth and efficient deployment.
Initially, audits were confined to final controls once the elevating work platform was constructed, just before shipment to the customer. Now, our teams use the Mitti Platform for quality purposes and trials preceding the final control audit.
Data collected by frontline workers is automatically processed overnight and exported efficiently via an API to Manitou’s database, ensuring no valuable information is lost. Over 100 employees are entrusted with HSE field audits.
Their tasks include verifying about 40 HSE questions on ten topics such as: extinguisher compliance (emergency situation) and ensuring proper waste disposal (workplace environment), conducting one audit per month.
Furthermore, hygiene, safety and environment audits have bee n successfully digitized and are set to be translated into various languages.
Thanks to effective training and a visualization of the final audit reports, Manitou Group managed to overcome initial reservations among some staff, who were not particularly tech-savvy. This transformation also extended to the French, Italian and Indian sites fully embracing the Mitti Platform.
The digital solution has also found applications in multiple departments located in Manitou Group’s headquarters in Ancenis, from production and logistics to internal audits. Mitti (by SafetyCulture) is an essential solution, meeting most of Manitou’s needs.
It streamlines Manitou Group’s data tracking and follow-up processes, replacing the days of manual archive searches. Mitti (by SafetyCulture)’s support team and dedicated representatives earned high praise for their assistance. E. Ginez, sharing her perspective, emphasized the platform’s user-friendliness and the quality of training materials provided. She says being a Mitti (by SafetyCulture) customer should mean “feeling the sense of community, and being able to exchange invaluable tips and ideas.”
Manitou Group has experienced tangible benefits. Time savings have been substantial for their frontline teams, and their commitment to environmental sustainability is evident through a notable reduction in paper consumption. Their dedication to standardizing processes has been successful, bridging multiple sites in both France, Italy and India.
Looking ahead, Manitou Group is considering using multilingual template audits in English, Italian and French to further standardize their operations. Their ultimate goal is to eliminate manual entries entirely in their production audits, steering towards a future of digital efficiency and sustainability. Manitou Group’s journey is a testament to the power of vision and effective digital transformation, with Mitti (by SafetyCulture) as a trusted companion.
