A Hospitality Case Study. Discover how The Grounds is setting the standard for hospitality training with the help of Mitti. For their largely casual and dispersed teams, The Grounds saves time and delivers amazing customer service - every time.
Training
With 7 venues and over 350 staff, The Grounds can easily deliver training that their dispersed teams can access straight from their smartphones. Mitti’s seamless integration with Deputy means that The Grounds saves hours of time on onboarding, scheduling, and staff management.
The hospitality group also has the freedom to deliver highly customized training by either creating content from scratch or choosing from hundreds of ready-made lessons found in Mitti's editable course library.
The hospitality group needed a training solution to quickly create onboarding and necessary training that their team could complete on-the-go. It also needed to be highly engaging to ensure that their staff – a majority of whom are casual workers and students – are motivated to complete their training without it being a drain on their energy or time.
The fact that Mitti is on mobile is really great for us. It means that teams they can do their training on-the-go; it's easily accessible. And – we can track the progress and easily identify when we need to coach an individual in the right direction.
For a simplified admin and worker experience, The Grounds uses Mitti's seamless integration with Deputy, an award-winning workforce management and scheduling system. Mitti’s integration capabilities and lightweight platform means The Grounds can set-up and deliver training in record time.
Through Mitti’s Deputy integration, The Grounds’ management team are able to easily create and allocate training, schedule shift workers, manage roster changes, and streamline payroll in half the admin time.
With automated training delivered straight to their teams’ smartphones, The Grounds managers can easily create, schedule and track courses for their workers to complete right from Mitti’s LMS. This allows them to be on the floor – instead of the back office – to better support the team and ensures that each worker has completed their training.
To scale their training quickly, The Grounds can either create content from scratch or use Mitti’s editable hospitality library to import, edit and send relevant training to their 350+ workers in minutes. With almost 40 courses designed specifically for hospitality, The Grounds management are able to easily rebrand and tailor training to provide a highly relevant and engaging experience for their teams.
Since Mitti is built for mobile, it’s perfect for The Grounds’ shift workers, giving them the ultimate freedom and flexibility to complete training when it’s convenient for them. No longer bound by clunky training modules on-site, workers can complete their bite-sized training whenever they have 5 minutes to spare.
Mitti uses native smartphone elements like swipes, drag and drop, and match to make training feel more like a game – not work. This can make even policy-based training more interactive and engaging for staff and ultimately leads to higher completion rates and message retention.
Mitti provides The Grounds with the tools to create, automate and scale their training in a simplified way for both their managers to set up and track, and their workers to complete at their convenience. As a result, The Grounds has a mobile training solution that accommodates their shift workers, minimizes the amount of on-the-job training required, and provides a central place to track and report training progress, course completion and compliance.
