The Great Store Reset: Raising standards across people & productivity in Retail
Operational inefficiencies continue to hold back retail, with global losses estimated at $196bn (£146bn) annually. But this isn’t a fixed cost – it’s a fixable one.
This research highlights the frustrations experienced by stores and their staff amidst shoppers' rising expectations of the in-store experience. To retain the best talent and drive long-term growth, retail leaders must understand the changing store environment frontline workers are operating in, and how it is impacting their daily roles, morale, and performance. Discover essential insights:
Practical initiatives from retail players like M&S, Primark, and JD Sports on how they tackle relevant retail trends, such as using new tech, fighting retail crime, or tapping into frontline teams' improvement ideas.
What consumers want from physical shopping experiences
Frustrations and needs of teams on the shop floor
Five actions you can take now to prepare your retail operations for tomorrow