“From a business perspective, we’ve not just seen an improvement in standards. It’s also given us our time back to actually focus on what’s important to Scotsman Hospitality: looking after our guests.”
*Reported in Forrester’s study: The Total Economic Impact™ of Mitti (by SafetyCulture)’s Operations Platform
Mitti (by SafetyCulture) has helped businesses around the world achieve
Provide quality services and amenities, enhance guest experience, and maintain consistent hotel brand standards across operations.
Equip your teams with the tools and knowledge to deliver a 5-star guest experience consistently. Digitize venue checks spanning from bar, floor, and manager open/close procedures, to housekeeping and bathroom cleanliness to maximize efficiencies and see satisfaction rise.
“From a business perspective, we’ve not just seen an improvement in standards. It’s also given us our time back to actually focus on what’s important to Scotsman Hospitality: looking after our guests.”
Quality assurance is a key factor in upholding brand standards and it’s important to maintain that across operations. Ensure staff members are capable of meeting these requirements by streamlining quality audits, housekeeping tasks, and other operational activities in one place. Deliver routine reminders for safety and health standards using Heads Up to keep everyone in the loop, no matter the location.
“Mitti (by SafetyCulture) gives our staff a sense of responsibility and ownership for their venues. It’s completely transparent and improves staff awareness of what’s going on: which, in turn, drives up standards.”
Keep hotel facilities clean and well-maintained by setting clear standard operating procedures (SOPs). Assign repair tasks to maintenance to fix issues fast and prevent costly damage. Use a centralized dashboard to track all maintenance activities across locations and ensure brand consistency.
A slip in brand reputation can have huge consequences. Deliver brand standard assessments and training courses seamlessly to ensure your teams deliver a better and consistent guest experience that keeps customers coming back for more. Identify additional areas of improvement with mystery shopper campaigns that are easy to deploy.
“For our hotel, Mitti Platform gives us the tools to check ourselves… It is a tracking system where we can analyze and elaborate on our performance in any given area of the hotel, based on Accor’s set standards.”
Gather feedback using surveys and forms to better understand the guest experience. Measure how well every aspect of your operations—from front desk to housekeeping—meet brand standards. Analyze data from their feedback to identify gaps, take action, and show guests their opinions matter.
✓ Deliver consistent experience ✓ Maintain the highest standards ✓ Make better decisions, quicker ✓ Maximize returns
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Maintain hospitality standards and quality with digital checklists and templates.
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Perform regular maintenance and inspection tasks in your hotel with the help of hotel maintenance checklists to streamline your processes.
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Ensure staff follow the correct housekeeping procedures and best practices with a digital housekeeping SOP checklist.
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