Step in before it escalates
Assign one clear ownerGive every issue a single owner the moment it's raised, so accountability is clear from day one
Create an action in a clickTurn any issue into a task with an owner, a priority and a due date, so the fix gets actioned straight away
Never miss a critical issueThe moment a high-priority issue is reported, critical alerts notify the right person straight away, even if their phone is on silent or Do Not Disturb






