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Why join us?

Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership.

Big tech impact, without the big tech ick.

The role

As Head of GTM for the Americas region, you’ll be responsible for setting, implementing, and iterating on the go-to-market strategy that ultimately delivers revenue and growth targets for the region. You will lead a team of ~50 AEs, CSMs, and Leaders who are responsible for landing new customers, expanding their usage, renewing, and ultimately platforming their organizations’ front line operations on Mitti.

You will be the leader that all go-to-market employees in the Americas region look to for strategy, direction and clarity and you’ll focus relentlessly on talent - hiring the best people and building them into one, amazing team.

As a key leader, you will collaborate closely with global teams to ensure our product offerings meet the market and key industries and tailor strategies to the unique needs of each market within the Americas region.

Success in this role requires an entrepreneurial mindset, strong leadership, and the ability to navigate the complexities of a diverse region.

What you will bring

We’re looking for an experienced Go-to-Market and revenue leader to help us grow the largest opportunity market for the company. This role reports to the Global Head of GTM.

A 10+ year, proven leadership track record of hiring, developing and growing outstanding go-to-market talent that ultimately drives success. You’ll wake up every day focused on building a world class team that can help our customers solve their problems while hitting and exceeding our growth targets.
Demonstrated experience leading sales and go-to-market teams within a high growth, scale-up SaaS business in the US.
You’ve led go-to-market transformation in areas like product led growth to sales led growth; horizontal solutions to industry focused solutions; and pure SaaS to AI transformations.
Knowledge of all aspects of go-to-market from marketing and demand generation to sales and partnerships to customer success and the leadership to ensure the teams work together as one.
Understanding of how a modern suite of AI go-to-market tools can be used together to drive impactful and efficient sales growth. Experience deploying AI agents and other platforms to help drive pipeline and rep productivity is a must.
A relentless focus on the customer - from understanding business and market challenges they face to role modelling what a great customer partnership looks like.
Experience and success in working in a truly global environment - across timezones, cultures and geographies. Our heritage is in Australia but our impact is global and you’ll be an effective leader at managing stakeholders across functions and countries.

Experience and Skills Required

Experience

10+ years of proven leadership track record of hiring, developing, and growing high-performing go-to-market teams.
Extensive experience leading Sales and Go-to-Market teams within a high-growth, scale-up SaaS business, ideally in the US market. Experience partnering deeply and strategically with CS teams to drive renewals and expansion is a must.
Fluency in MEDDPICC and either Sandler Sales Training or Force Management Sales Training is a must.
Deep understanding of GTM transformation, including scaling from product-led to sales-led growth, transitioning from horizontal to industry-focused solutions, and scaling from SMB to Enterprise.
Demonstrated commercial background, including ownership of forecasts, budgets, P&L, lead generation, and contract negotiation.
Experience working in a truly global environment, effectively managing stakeholders across diverse timezones, cultures, and geographies.
Track record of successfully partnering with cross-functional global teams, particularly Product, Marketing, and Customer Success, to ensure cohesive strategy execution.

Skills

Strategic GTM Operations: Expertise in analyzing performance data and metrics to drive operational efficiencies, forecast accuracy, and revenue targets.
Comprehensive GTM Knowledge: Proficiency across all aspects of the funnel, from demand generation and marketing to direct sales, partnerships, and customer success.
Technical Proficiency: Understanding of how a modern suite of AI-driven GTM tools can be integrated to drive impactful and efficient sales growth.
Customer-Centric Leadership: A relentless focus on the customer, role-modeling strong partnership behaviors and ensuring all functions align to meet strategic commercial objectives.
Culture & Communication: Ability to model company values, communicate effectively with all team members, and drive high levels of engagement and performance.

At Mitti, we care about people and growing the team, through

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office.
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You’ll Also Receive Other Perks Such As

In-house Culinary Crew serving up daily breakfast, lunch, and snacks
Wellbeing initiatives such as EAP services, and a generous parental leave policy
Quarterly celebrations and team events, including the annual ShipIt! global offsite
Table tennis, board games, gym sessions, book club, and pet-friendly offices.

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

63:T1c1f,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. THE ROLE As Head of GTM for the Americas region, you’ll be responsible for setting, implementing, and iterating on the go-to-market strategy that ultimately delivers revenue and growth targets for the region. You will lead a team of ~50 AEs, CSMs, and Leaders who are responsible for landing new customers, expanding their usage, renewing, and ultimately platforming their organizations’ front line operations on Mitti. You will be the leader that all go-to-market employees in the Americas region look to for strategy, direction and clarity and you’ll focus relentlessly on talent - hiring the best people and building them into one, amazing team. As a key leader, you will collaborate closely with global teams to ensure our product offerings meet the market and key industries and tailor strategies to the unique needs of each market within the Americas region. Success in this role requires an entrepreneurial mindset, strong leadership, and the ability to navigate the complexities of a diverse region. WHAT YOU WILL BRING We’re looking for an experienced Go-to-Market and revenue leader to help us grow the largest opportunity market for the company. This role reports to the Global Head of GTM. - A 10+ year, proven leadership track record of hiring, developing and growing outstanding go-to-market talent that ultimately drives success. You’ll wake up every day focused on building a world class team that can help our customers solve their problems while hitting and exceeding our growth targets. - Demonstrated experience leading sales and go-to-market teams within a high growth, scale-up SaaS business in the US. - You’ve led go-to-market transformation in areas like product led growth to sales led growth; horizontal solutions to industry focused solutions; and pure SaaS to AI transformations. - Knowledge of all aspects of go-to-market from marketing and demand generation to sales and partnerships to customer success and the leadership to ensure the teams work together as one. - Understanding of how a modern suite of AI go-to-market tools can be used together to drive impactful and efficient sales growth. Experience deploying AI agents and other platforms to help drive pipeline and rep productivity is a must. - A relentless focus on the customer - from understanding business and market challenges they face to role modelling what a great customer partnership looks like. - Experience and success in working in a truly global environment - across timezones, cultures and geographies. Our heritage is in Australia but our impact is global and you’ll be an effective leader at managing stakeholders across functions and countries. EXPERIENCE AND SKILLS REQUIRED Experience - 10+ years of proven leadership track record of hiring, developing, and growing high-performing go-to-market teams. - Extensive experience leading Sales and Go-to-Market teams within a high-growth, scale-up SaaS business, ideally in the US market. Experience partnering deeply and strategically with CS teams to drive renewals and expansion is a must. - Fluency in MEDDPICC and either Sandler Sales Training or Force Management Sales Training is a must. - Deep understanding of GTM transformation, including scaling from product-led to sales-led growth, transitioning from horizontal to industry-focused solutions, and scaling from SMB to Enterprise. - Demonstrated commercial background, including ownership of forecasts, budgets, P&L, lead generation, and contract negotiation. - Experience working in a truly global environment, effectively managing stakeholders across diverse timezones, cultures, and geographies. - Track record of successfully partnering with cross-functional global teams, particularly Product, Marketing, and Customer Success, to ensure cohesive strategy execution. Skills - Strategic GTM Operations: Expertise in analyzing performance data and metrics to drive operational efficiencies, forecast accuracy, and revenue targets. - Comprehensive GTM Knowledge: Proficiency across all aspects of the funnel, from demand generation and marketing to direct sales, partnerships, and customer success. - Technical Proficiency: Understanding of how a modern suite of AI-driven GTM tools can be integrated to drive impactful and efficient sales growth. - Customer-Centric Leadership: A relentless focus on the customer, role-modeling strong partnership behaviors and ensuring all functions align to meet strategic commercial objectives. - Culture & Communication: Ability to model company values, communicate effectively with all team members, and drive high levels of engagement and performance. AT MITTI, WE CARE ABOUT PEOPLE AND GROWING THE TEAM, THROUGH - Equity with high growth potential, and a competitive salary - Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office. - Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. YOU’LL ALSO RECEIVE OTHER PERKS SUCH AS - In-house Culinary Crew serving up daily breakfast, lunch, and snacks - Wellbeing initiatives such as EAP services, and a generous parental leave policy - Quarterly celebrations and team events, including the annual ShipIt! global offsite - Table tennis, board games, gym sessions, book club, and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.64:T2430,

Why join us?

Big tech impact, without the big tech ick.

The role

Success in this role requires an entrepreneurial mindset, strong leadership, and the ability to navigate the complexities of a diverse region.

What you will bring

We’re looking for an experienced Go-to-Market and revenue leader to help us grow the largest opportunity market for the company. This role reports to the Global Head of GTM.

A 10+ year, proven leadership track record of hiring, developing and growing outstanding go-to-market talent that ultimately drives success. You’ll wake up every day focused on building a world class team that can help our customers solve their problems while hitting and exceeding our growth targets.
Demonstrated experience leading sales and go-to-market teams within a high growth, scale-up SaaS business in the US.
You’ve led go-to-market transformation in areas like product led growth to sales led growth; horizontal solutions to industry focused solutions; and pure SaaS to AI transformations.
Knowledge of all aspects of go-to-market from marketing and demand generation to sales and partnerships to customer success and the leadership to ensure the teams work together as one.
Understanding of how a modern suite of AI go-to-market tools can be used together to drive impactful and efficient sales growth. Experience deploying AI agents and other platforms to help drive pipeline and rep productivity is a must.
A relentless focus on the customer - from understanding business and market challenges they face to role modelling what a great customer partnership looks like.
Experience and success in working in a truly global environment - across timezones, cultures and geographies. Our heritage is in Australia but our impact is global and you’ll be an effective leader at managing stakeholders across functions and countries.

Experience and Skills Required

Experience

10+ years of proven leadership track record of hiring, developing, and growing high-performing go-to-market teams.
Extensive experience leading Sales and Go-to-Market teams within a high-growth, scale-up SaaS business, ideally in the US market. Experience partnering deeply and strategically with CS teams to drive renewals and expansion is a must.
Fluency in MEDDPICC and either Sandler Sales Training or Force Management Sales Training is a must.
Deep understanding of GTM transformation, including scaling from product-led to sales-led growth, transitioning from horizontal to industry-focused solutions, and scaling from SMB to Enterprise.
Demonstrated commercial background, including ownership of forecasts, budgets, P&L, lead generation, and contract negotiation.
Experience working in a truly global environment, effectively managing stakeholders across diverse timezones, cultures, and geographies.
Track record of successfully partnering with cross-functional global teams, particularly Product, Marketing, and Customer Success, to ensure cohesive strategy execution.

Skills

Strategic GTM Operations: Expertise in analyzing performance data and metrics to drive operational efficiencies, forecast accuracy, and revenue targets.
Comprehensive GTM Knowledge: Proficiency across all aspects of the funnel, from demand generation and marketing to direct sales, partnerships, and customer success.
Technical Proficiency: Understanding of how a modern suite of AI-driven GTM tools can be integrated to drive impactful and efficient sales growth.
Customer-Centric Leadership: A relentless focus on the customer, role-modeling strong partnership behaviors and ensuring all functions align to meet strategic commercial objectives.
Culture & Communication: Ability to model company values, communicate effectively with all team members, and drive high levels of engagement and performance.

At Mitti, we care about people and growing the team, through

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office.
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You’ll Also Receive Other Perks Such As

In-house Culinary Crew serving up daily breakfast, lunch, and snacks
Wellbeing initiatives such as EAP services, and a generous parental leave policy
Quarterly celebrations and team events, including the annual ShipIt! global offsite
Table tennis, board games, gym sessions, book club, and pet-friendly offices.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

65:T1c1f,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. THE ROLE As Head of GTM for the Americas region, you’ll be responsible for setting, implementing, and iterating on the go-to-market strategy that ultimately delivers revenue and growth targets for the region. You will lead a team of ~50 AEs, CSMs, and Leaders who are responsible for landing new customers, expanding their usage, renewing, and ultimately platforming their organizations’ front line operations on Mitti. You will be the leader that all go-to-market employees in the Americas region look to for strategy, direction and clarity and you’ll focus relentlessly on talent - hiring the best people and building them into one, amazing team. As a key leader, you will collaborate closely with global teams to ensure our product offerings meet the market and key industries and tailor strategies to the unique needs of each market within the Americas region. Success in this role requires an entrepreneurial mindset, strong leadership, and the ability to navigate the complexities of a diverse region. WHAT YOU WILL BRING We’re looking for an experienced Go-to-Market and revenue leader to help us grow the largest opportunity market for the company. This role reports to the Global Head of GTM. - A 10+ year, proven leadership track record of hiring, developing and growing outstanding go-to-market talent that ultimately drives success. You’ll wake up every day focused on building a world class team that can help our customers solve their problems while hitting and exceeding our growth targets. - Demonstrated experience leading sales and go-to-market teams within a high growth, scale-up SaaS business in the US. - You’ve led go-to-market transformation in areas like product led growth to sales led growth; horizontal solutions to industry focused solutions; and pure SaaS to AI transformations. - Knowledge of all aspects of go-to-market from marketing and demand generation to sales and partnerships to customer success and the leadership to ensure the teams work together as one. - Understanding of how a modern suite of AI go-to-market tools can be used together to drive impactful and efficient sales growth. Experience deploying AI agents and other platforms to help drive pipeline and rep productivity is a must. - A relentless focus on the customer - from understanding business and market challenges they face to role modelling what a great customer partnership looks like. - Experience and success in working in a truly global environment - across timezones, cultures and geographies. Our heritage is in Australia but our impact is global and you’ll be an effective leader at managing stakeholders across functions and countries. EXPERIENCE AND SKILLS REQUIRED Experience - 10+ years of proven leadership track record of hiring, developing, and growing high-performing go-to-market teams. - Extensive experience leading Sales and Go-to-Market teams within a high-growth, scale-up SaaS business, ideally in the US market. Experience partnering deeply and strategically with CS teams to drive renewals and expansion is a must. - Fluency in MEDDPICC and either Sandler Sales Training or Force Management Sales Training is a must. - Deep understanding of GTM transformation, including scaling from product-led to sales-led growth, transitioning from horizontal to industry-focused solutions, and scaling from SMB to Enterprise. - Demonstrated commercial background, including ownership of forecasts, budgets, P&L, lead generation, and contract negotiation. - Experience working in a truly global environment, effectively managing stakeholders across diverse timezones, cultures, and geographies. - Track record of successfully partnering with cross-functional global teams, particularly Product, Marketing, and Customer Success, to ensure cohesive strategy execution. Skills - Strategic GTM Operations: Expertise in analyzing performance data and metrics to drive operational efficiencies, forecast accuracy, and revenue targets. - Comprehensive GTM Knowledge: Proficiency across all aspects of the funnel, from demand generation and marketing to direct sales, partnerships, and customer success. - Technical Proficiency: Understanding of how a modern suite of AI-driven GTM tools can be integrated to drive impactful and efficient sales growth. - Customer-Centric Leadership: A relentless focus on the customer, role-modeling strong partnership behaviors and ensuring all functions align to meet strategic commercial objectives. - Culture & Communication: Ability to model company values, communicate effectively with all team members, and drive high levels of engagement and performance. AT MITTI, WE CARE ABOUT PEOPLE AND GROWING THE TEAM, THROUGH - Equity with high growth potential, and a competitive salary - Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office. - Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. YOU’LL ALSO RECEIVE OTHER PERKS SUCH AS - In-house Culinary Crew serving up daily breakfast, lunch, and snacks - Wellbeing initiatives such as EAP services, and a generous parental leave policy - Quarterly celebrations and team events, including the annual ShipIt! global offsite - Table tennis, board games, gym sessions, book club, and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.66:T1f19,

Why join us?

Big tech impact, without the big tech ick.

The Role

As an Expansion Account Executive at Mitti, you'll partner with an established portfolio of customers to help them maximize the value of their investment while identifying opportunities to grow their partnership with us. Rather than focusing primarily on new customer acquisition, you'll drive revenue through strategic account expansion, cross-sell, upsell, and multi-product adoption.

Success in this role comes from building trusted relationships, understanding your customers' evolving business priorities, and uncovering opportunities to expand Mitti's footprint across additional teams, departments, and business units. You'll work closely with Customer Success, Product, Marketing, and Leadership to deliver exceptional customer outcomes while consistently achieving your growth targets.

How you will spend your time

Own and grow a portfolio of existing customer accounts, driving expansion revenue through upsell, cross-sell, and multi-product adoption while consistently achieving quarterly revenue targets.
Identify and execute strategic account growth opportunities by uncovering new business units, use cases, and stakeholders within existing customers.
Build and strengthen executive-level relationships across customer organizations, becoming a trusted advisor who understands their long-term operational and business objectives.
Develop account plans that increase product adoption, customer value, and long-term retention while expanding annual recurring revenue (ARR).
Partner with Customer Success to identify expansion opportunities throughout the customer lifecycle and ensure a seamless customer experience from onboarding through renewal and growth.
Conduct both in-person and virtual business reviews, product demonstrations, and executive presentations tailored to each customer's evolving business needs.
Collaborate closely with Product, Marketing, Legal, Customer Success, and Support teams to remove barriers, drive customer outcomes, and accelerate account growth.
Represent Mitti at customer events, executive briefings, industry conferences, and user groups to strengthen relationships and identify expansion opportunities.
Act as the voice of the customer by providing meaningful feedback that influences product innovation, roadmap priorities, and customer experience initiatives.
Maintain accurate forecasting, account plans, opportunity management, and customer activity within Salesforce to ensure predictable pipeline management and revenue forecasting.

About you

Proven success in SaaS Account Management or Expansion Sales with a strong track record of growing existing customer accounts through upsell, cross-sell, and strategic account development.
A consultative, relationship-first sales approach with the ability to build trust, uncover business challenges, and align solutions to long-term customer objectives.
Demonstrated success managing executive and C-level relationships while navigating complex stakeholder environments.
Experience developing strategic account plans that increase customer adoption, product utilization, and recurring revenue.
Strong commercial acumen with experience negotiating expansion opportunities, contract growth, and multi-year agreements.
Confidence identifying whitespace opportunities within existing customers and expanding relationships across multiple departments and business units.
Exceptional organizational and forecasting skills, with the ability to manage a portfolio of strategic accounts while maintaining accurate pipeline visibility.
Excellent communication and cross-functional collaboration skills, partnering effectively with Customer Success, Product, Marketing, and Leadership to maximize customer growth and retention.

At Mitti, we care about people and growing the team, through

Equity with high growth potential, and a competitive salary,
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office;
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You'll Also Receive Other Perks Such As

EAP services and generous parental leave policy
Quarterly celebrations and team events, including the our Shiplt! global offsite
Table tennis, board games, gym sessions, book club, and pet-friendly offices.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

67:T184f,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. THE ROLE As an Expansion Account Executive at Mitti, you'll partner with an established portfolio of customers to help them maximize the value of their investment while identifying opportunities to grow their partnership with us. Rather than focusing primarily on new customer acquisition, you'll drive revenue through strategic account expansion, cross-sell, upsell, and multi-product adoption. Success in this role comes from building trusted relationships, understanding your customers' evolving business priorities, and uncovering opportunities to expand Mitti's footprint across additional teams, departments, and business units. You'll work closely with Customer Success, Product, Marketing, and Leadership to deliver exceptional customer outcomes while consistently achieving your growth targets. HOW YOU WILL SPEND YOUR TIME - Own and grow a portfolio of existing customer accounts, driving expansion revenue through upsell, cross-sell, and multi-product adoption while consistently achieving quarterly revenue targets. - Identify and execute strategic account growth opportunities by uncovering new business units, use cases, and stakeholders within existing customers. - Build and strengthen executive-level relationships across customer organizations, becoming a trusted advisor who understands their long-term operational and business objectives. - Develop account plans that increase product adoption, customer value, and long-term retention while expanding annual recurring revenue (ARR). - Partner with Customer Success to identify expansion opportunities throughout the customer lifecycle and ensure a seamless customer experience from onboarding through renewal and growth. - Conduct both in-person and virtual business reviews, product demonstrations, and executive presentations tailored to each customer's evolving business needs. - Collaborate closely with Product, Marketing, Legal, Customer Success, and Support teams to remove barriers, drive customer outcomes, and accelerate account growth. - Represent Mitti at customer events, executive briefings, industry conferences, and user groups to strengthen relationships and identify expansion opportunities. - Act as the voice of the customer by providing meaningful feedback that influences product innovation, roadmap priorities, and customer experience initiatives. - Maintain accurate forecasting, account plans, opportunity management, and customer activity within Salesforce to ensure predictable pipeline management and revenue forecasting. ABOUT YOU - Proven success in SaaS Account Management or Expansion Sales with a strong track record of growing existing customer accounts through upsell, cross-sell, and strategic account development. - A consultative, relationship-first sales approach with the ability to build trust, uncover business challenges, and align solutions to long-term customer objectives. - Demonstrated success managing executive and C-level relationships while navigating complex stakeholder environments. - Experience developing strategic account plans that increase customer adoption, product utilization, and recurring revenue. - Strong commercial acumen with experience negotiating expansion opportunities, contract growth, and multi-year agreements. - Confidence identifying whitespace opportunities within existing customers and expanding relationships across multiple departments and business units. - Exceptional organizational and forecasting skills, with the ability to manage a portfolio of strategic accounts while maintaining accurate pipeline visibility. - Excellent communication and cross-functional collaboration skills, partnering effectively with Customer Success, Product, Marketing, and Leadership to maximize customer growth and retention. AT MITTI, WE CARE ABOUT PEOPLE AND GROWING THE TEAM, THROUGH - Equity with high growth potential, and a competitive salary, - Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office; - Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. YOU'LL ALSO RECEIVE OTHER PERKS SUCH AS - EAP services and generous parental leave policy - Quarterly celebrations and team events, including the our Shiplt! global offsite - Table tennis, board games, gym sessions, book club, and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.68:T1847,

Why join us?

Big tech impact, without the big tech ick.

The Role

This role sits at the intersection of cloud infrastructure and security. We are looking for an inquisitive, highly thorough engineer who analyzes complex systems across AWS, networking, client-server, and web layers to identify vulnerabilities and structural weaknesses.

We’re looking for someone who understands more than a single cloud tool, we need a problem solver with deep technical instincts and a relentless drive to investigate root causes. If you naturally question assumptions, pull threads until issues are fully resolved, and want to apply that rigor to infrastructure security, this role is for you.

You will partner with platform, software, and data engineering teams to integrate security directly into core infrastructure and development workflows.

How you will spend your time

Audit and advise on how to harden, and configure AWS infrastructure and core networking stack
Integrate automated security checks into CI/CD pipelines and infrastructure-as-code (Terraform)
Manage security posture across Kubernetes clusters and CrowdStrike CSPM environments
Conduct deep-dive investigations into security incidents and edge cases, delivering end-to-end remediation
Collaborate cross-functionally to influence architectural and security decisions early in design cycles
Develop automation to eliminate repetitive security tasks, leveraging AI tools where effective
Own key infrastructure security initiatives with mentorship from engineering leadership

About you

Proven background in infrastructure engineering across AWS and core networking principles
Demonstrated inquisitiveness and attention to detail — a track record of investigating unexpected behavior to complete root-cause resolution
Strong active interest in cloud security fundamentals and defensive engineering
High autonomy and ownership; able to drive complex technical tasks without requiring predefined playbooks
Clear technical communication skills to influence engineering teams across the organization
Practical coding experience (Python, Go, or similar) along with hands-on Terraform and CI/CD knowledge

Nice to have

Experience with CSPM tools (e.g., CrowdStrike) or enterprise identity management (Okta, Google Workspace, Kandji, Intune)
Working knowledge of Kubernetes administration and security practices
Background in systems administration or network security

Success looks like

You are recognized as a key technical resource for cloud infrastructure security across engineering
Our whole engineering team benefits from a greater understanding and appreciation of the benefits of security in our cloud platforms
Core AWS and Kubernetes environments are measurably hardened and automated
Manual security operations and toil are systematically reduced through custom automation and tool integration

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

69:T11a5,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. The Role This role sits at the intersection of cloud infrastructure and security. We are looking for an inquisitive, highly thorough engineer who analyzes complex systems across AWS, networking, client-server, and web layers to identify vulnerabilities and structural weaknesses. We’re looking for someone who understands more than a single cloud tool, we need a problem solver with deep technical instincts and a relentless drive to investigate root causes. If you naturally question assumptions, pull threads until issues are fully resolved, and want to apply that rigor to infrastructure security, this role is for you. You will partner with platform, software, and data engineering teams to integrate security directly into core infrastructure and development workflows. How you will spend your time - Audit and advise on how to harden, and configure AWS infrastructure and core networking stack - Integrate automated security checks into CI/CD pipelines and infrastructure-as-code (Terraform) - Manage security posture across Kubernetes clusters and CrowdStrike CSPM environments - Conduct deep-dive investigations into security incidents and edge cases, delivering end-to-end remediation - Collaborate cross-functionally to influence architectural and security decisions early in design cycles - Develop automation to eliminate repetitive security tasks, leveraging AI tools where effective - Own key infrastructure security initiatives with mentorship from engineering leadership About you - Proven background in infrastructure engineering across AWS and core networking principles - Demonstrated inquisitiveness and attention to detail — a track record of investigating unexpected behavior to complete root-cause resolution - Strong active interest in cloud security fundamentals and defensive engineering - High autonomy and ownership; able to drive complex technical tasks without requiring predefined playbooks - Clear technical communication skills to influence engineering teams across the organization - Practical coding experience (Python, Go, or similar) along with hands-on Terraform and CI/CD knowledge Nice to have - Experience with CSPM tools (e.g., CrowdStrike) or enterprise identity management (Okta, Google Workspace, Kandji, Intune) - Working knowledge of Kubernetes administration and security practices - Background in systems administration or network security Success looks like - You are recognized as a key technical resource for cloud infrastructure security across engineering - Our whole engineering team benefits from a greater understanding and appreciation of the benefits of security in our cloud platforms - Core AWS and Kubernetes environments are measurably hardened and automated - Manual security operations and toil are systematically reduced through custom automation and tool integration We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.6a:T33f9,

Why join us?

Big tech impact, without the big tech ick.

Role Purpose

This role exists to build Mitti's hybrid network, connecting our existing Amazon Web Services (AWS) and Google Cloud Platform (GCP) environments to a new physical colocation (colo) facility, and connecting that facility to the internet through our own multi-homed network. It's a greenfield build that starts with research and development (R&D) workloads, so we can prove the foundation before production follows. It's also a software engineering role: the automation built here has to scale from one site to a global footprint, so network and hardware operations are treated as a software problem from day one.

This is the first hire into a new team. You'll be primarily a specialist across networking and a generalist across infrastructure rather than a deep network only specialist, and this is not a people leadership role.

Not in scope: application-level reliability and service level objectives, sole ownership of the on-premises Kubernetes platform, and corporate IT. These are owned or shared with other teams.

Key Responsibilities

Design, build and operate Mitti's multi-homed internet edge using Border Gateway Protocol (BGP) with multiple carriers, so traffic moves predictably and losing a path is a non-event.
Design and run the data centre fabric: an Ethernet Virtual Private Network (EVPN) control plane over Virtual Extensible LAN (VXLAN) overlays with equal-cost multi-path (ECMP) forwarding, so the network scales horizontally and predictably.
Connect AWS and GCP to the physical network with a routed, secure path (interconnect, transit design, Virtual Private Cloud integration, Domain Name System, load balancing and IP address management), defined in code and reproducible. Use it to prepare for a production integration with AWS & GCP.
Contribute to enabling Mitti's own routed Internet Protocol (IP) address space, including address and Autonomous System Number (ASN) allocation through the relevant Regional Internet Registry, announcement, peering and route origin validation, and migrate traffic without disruption.
Build the automation layer for network and hardware operations (provisioning, configuration, validation and change management as code), starting at one site but designed for a global footprint.
Contribute to standing up on-premises Kubernetes on physical hardware with the Cloud Infrastructure Team, owning the network and hardware layer it runs on.
Contribute to the colo environment build: hardware selection, cabling standards, out-of-band management, hardware lifecycle and supplier relationships. The physical build is straightforward and infrequent, so the emphasis is on the network.
Make the estate observable and self-service with the Observability team, and write the designs, standards and runbooks that the team that follows will need.

Required Skills & Experience

Technical Skills

Production experience running a multi-homed BGP network, including peering and sessions with providers, traffic engineering and path selection, and diagnosing issues such as link flapping.
Strong IP networking fundamentals and packet-level debugging (Wireshark or equivalent).
Designing and troubleshooting an EVPN/VXLAN overlay fabric with ECMP multipath forwarding.
Strong Linux system administration, including comfort treating network devices as Linux systems. Experience with open network operating systems such as SONiC is a strong advantage.
Working knowledge of Kubernetes, especially networking (Container Network Interface plugins, services, ingress and load balancer integration) in self-managed or bare-metal environments. We'd welcome someone whose strength is Kubernetes and who is keen to go deeper into networking.
The ability to write working Python or Go to automate network and infrastructure tasks. Experience with Terraform and Ansible is a plus. Our backend teams work in Go, and the Cloud Infrastructure Team's Kubernetes work leans on it too.
Experience building or operating cloud network architecture in AWS or GCP (VPC design, transit routing, private connectivity, VPNs).
Hands-on familiarity with physical infrastructure (racking, cabling, power, out-of-band management through Baseboard Management Controllers). Experience with enterprise or data centre network vendors (Arista, Juniper, Cisco or similar) is helpful, and we're open to people willing to learn.
A plus, not a prerequisite: public internet routing (Regional Internet Registry allocation, Resource Public Key Infrastructure and route origin validation) and kernel-bypass networking (Vector Packet Processing, Data Plane Development Kit).

Behavioural Skills

Loves a blank sheet. Gets energy from building something from scratch rather than inheriting it, and makes decisions with incomplete information, revisiting them as evidence comes in.
Self-directed. Works out what needs to happen next, drives it with minimal direction, and defers decisions until the evidence is in.
Experiments properly. Builds a virtual lab, forms a hypothesis, tests it, documents the result, and treats cost as an engineering input.
Scrappy and cost-conscious. Finds practical, economical ways to get things done rather than waiting for a full toolset, which suits a build where we start small and expand.
Builds with others, not at them. Works with the engineers who'll use the automation, takes code review seriously in both directions, and treats the Cloud Infrastructure Team as a customer.
Receptive to feedback and open about mistakes. Mistakes during the R&D phase are expected and safe to make. You'll own them, learn from them and share what you learned.
Knows when to pull in help. Brings in specialists in Cloud Infrastructure, Observability, Security or backend engineering rather than pushing on alone.

AI Skills

Uses AI tools every day for infrastructure code, automation and runbooks, including bootstrapping and validating device configurations, with sound judgement about when not to trust the output in a change-controlled network.
Uses AI to speed up research and to investigate network incidents, for example correlating logs, events and observability signals, and builds small AI-assisted automations (alert enrichment, inventory parsing, first-draft configurations).
Minimum expectation: a fluent, everyday user of AI tooling for engineering work.

Success Looks Like

Within about six months, a first network is standing and has been reviewed and re-architected where needed. Mitti has a multi-homed internet edge with multiple carriers, running BGP.
AWS and GCP are connected to the live colo facility over a routed path that is designed, documented and reproducible from code.
The first colo site is running R&D workloads on an EVPN/VXLAN/ECMP fabric that is documented, instrumented and tested for failure behaviour.
On-premises Kubernetes is running R&D workloads for the Cloud Infrastructure Team, and the network and hardware layer is solid enough that no one is worrying about it.
Network and hardware operations run through automation that other engineers use and extend, and the design holds up when a second site is added. This gives leadership the evidence it needs to decide on bringing production workloads in.

Key Stakeholders

Cloud Infrastructure Team (primary internal customer and on-premises Kubernetes partner)
Engineering Manager, Platform (direct manager)
Engineering Director (mentor and stakeholder for the colo and hardware scope)
Site Reliability Engineering, Platform, Observability and backend (Go) engineers
Security Engineering, Finance and Procurement, Corporate IT
External: the colo provider, network carriers, hardware suppliers and the Regional Internet Registry

More than a job

Equity with high growth potential, and a competitive salary
Flexible working arrangements
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns

Office benefits

In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as EAP services and generous parental leave policy
Quarterly celebrations and team events
On-site gym, table tennis, board games, books library, and pet-friendly offices

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

6b:T2768,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. ROLE PURPOSE This role exists to build Mitti's hybrid network, connecting our existing Amazon Web Services (AWS) and Google Cloud Platform (GCP) environments to a new physical colocation (colo) facility, and connecting that facility to the internet through our own multi-homed network. It's a greenfield build that starts with research and development (R&D) workloads, so we can prove the foundation before production follows. It's also a software engineering role: the automation built here has to scale from one site to a global footprint, so network and hardware operations are treated as a software problem from day one. This is the first hire into a new team. You'll be primarily a specialist across networking and a generalist across infrastructure rather than a deep network only specialist, and this is not a people leadership role. Not in scope: application-level reliability and service level objectives, sole ownership of the on-premises Kubernetes platform, and corporate IT. These are owned or shared with other teams. KEY RESPONSIBILITIES - Design, build and operate Mitti's multi-homed internet edge using Border Gateway Protocol (BGP) with multiple carriers, so traffic moves predictably and losing a path is a non-event. - Design and run the data centre fabric: an Ethernet Virtual Private Network (EVPN) control plane over Virtual Extensible LAN (VXLAN) overlays with equal-cost multi-path (ECMP) forwarding, so the network scales horizontally and predictably. - Connect AWS and GCP to the physical network with a routed, secure path (interconnect, transit design, Virtual Private Cloud integration, Domain Name System, load balancing and IP address management), defined in code and reproducible. Use it to prepare for a production integration with AWS & GCP. - Contribute to enabling Mitti's own routed Internet Protocol (IP) address space, including address and Autonomous System Number (ASN) allocation through the relevant Regional Internet Registry, announcement, peering and route origin validation, and migrate traffic without disruption. - Build the automation layer for network and hardware operations (provisioning, configuration, validation and change management as code), starting at one site but designed for a global footprint. - Contribute to standing up on-premises Kubernetes on physical hardware with the Cloud Infrastructure Team, owning the network and hardware layer it runs on. - Contribute to the colo environment build: hardware selection, cabling standards, out-of-band management, hardware lifecycle and supplier relationships. The physical build is straightforward and infrequent, so the emphasis is on the network. - Make the estate observable and self-service with the Observability team, and write the designs, standards and runbooks that the team that follows will need. REQUIRED SKILLS & EXPERIENCE Technical Skills - Production experience running a multi-homed BGP network, including peering and sessions with providers, traffic engineering and path selection, and diagnosing issues such as link flapping. - Strong IP networking fundamentals and packet-level debugging (Wireshark or equivalent). - Designing and troubleshooting an EVPN/VXLAN overlay fabric with ECMP multipath forwarding. - Strong Linux system administration, including comfort treating network devices as Linux systems. Experience with open network operating systems such as SONiC is a strong advantage. - Working knowledge of Kubernetes, especially networking (Container Network Interface plugins, services, ingress and load balancer integration) in self-managed or bare-metal environments. We'd welcome someone whose strength is Kubernetes and who is keen to go deeper into networking. - The ability to write working Python or Go to automate network and infrastructure tasks. Experience with Terraform and Ansible is a plus. Our backend teams work in Go, and the Cloud Infrastructure Team's Kubernetes work leans on it too. - Experience building or operating cloud network architecture in AWS or GCP (VPC design, transit routing, private connectivity, VPNs). - Hands-on familiarity with physical infrastructure (racking, cabling, power, out-of-band management through Baseboard Management Controllers). Experience with enterprise or data centre network vendors (Arista, Juniper, Cisco or similar) is helpful, and we're open to people willing to learn. - A plus, not a prerequisite: public internet routing (Regional Internet Registry allocation, Resource Public Key Infrastructure and route origin validation) and kernel-bypass networking (Vector Packet Processing, Data Plane Development Kit). Behavioural Skills - Loves a blank sheet. Gets energy from building something from scratch rather than inheriting it, and makes decisions with incomplete information, revisiting them as evidence comes in. - Self-directed. Works out what needs to happen next, drives it with minimal direction, and defers decisions until the evidence is in. - Experiments properly. Builds a virtual lab, forms a hypothesis, tests it, documents the result, and treats cost as an engineering input. - Scrappy and cost-conscious. Finds practical, economical ways to get things done rather than waiting for a full toolset, which suits a build where we start small and expand. - Builds with others, not at them. Works with the engineers who'll use the automation, takes code review seriously in both directions, and treats the Cloud Infrastructure Team as a customer. - Receptive to feedback and open about mistakes. Mistakes during the R&D phase are expected and safe to make. You'll own them, learn from them and share what you learned. - Knows when to pull in help. Brings in specialists in Cloud Infrastructure, Observability, Security or backend engineering rather than pushing on alone. AI Skills - Uses AI tools every day for infrastructure code, automation and runbooks, including bootstrapping and validating device configurations, with sound judgement about when not to trust the output in a change-controlled network. - Uses AI to speed up research and to investigate network incidents, for example correlating logs, events and observability signals, and builds small AI-assisted automations (alert enrichment, inventory parsing, first-draft configurations). - Minimum expectation: a fluent, everyday user of AI tooling for engineering work. SUCCESS LOOKS LIKE - Within about six months, a first network is standing and has been reviewed and re-architected where needed. Mitti has a multi-homed internet edge with multiple carriers, running BGP. - AWS and GCP are connected to the live colo facility over a routed path that is designed, documented and reproducible from code. - The first colo site is running R&D workloads on an EVPN/VXLAN/ECMP fabric that is documented, instrumented and tested for failure behaviour. - On-premises Kubernetes is running R&D workloads for the Cloud Infrastructure Team, and the network and hardware layer is solid enough that no one is worrying about it. - Network and hardware operations run through automation that other engineers use and extend, and the design holds up when a second site is added. This gives leadership the evidence it needs to decide on bringing production workloads in. KEY STAKEHOLDERS - Cloud Infrastructure Team (primary internal customer and on-premises Kubernetes partner) - Engineering Manager, Platform (direct manager) - Engineering Director (mentor and stakeholder for the colo and hardware scope) - Site Reliability Engineering, Platform, Observability and backend (Go) engineers - Security Engineering, Finance and Procurement, Corporate IT - External: the colo provider, network carriers, hardware suppliers and the Regional Internet Registry MORE THAN A JOB - Equity with high growth potential, and a competitive salary - Flexible working arrangements - Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns OFFICE BENEFITS - In-house Culinary Crew serving up daily breakfast, lunch and snacks - Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages - Wellbeing initiatives such as EAP services and generous parental leave policy - Quarterly celebrations and team events - On-site gym, table tennis, board games, books library, and pet-friendly offices We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.6c:T11f6,

Why join us?

Big tech impact, without the big tech ick.

The Role

Every day, millions of frontline workers across construction, manufacturing, hospitality and beyond rely on Mitti to do their jobs safely and with confidence. We're trusted by over 85,000 organisations worldwide and we're just getting started.

We're looking for driven, consultative Account Executives to join our award-winning EMEA sales team and be part of a mission that's genuinely changing how the world works.

What you'll be doing

You'll own the sales cycle from discovery through to close - but for us, that starts with genuinely understanding your customers. You'll take the time to understand their challenges, build trusted relationships and position Mitti as a solution that makes a real difference to how their teams operate. You'll deliver compelling demos, handle complex negotiations and close deals that work for everyone.

What we're looking for

You've carried a quota before and you know what it takes to hit it - but what sets you apart is that you genuinely care about the customers you work with. You lead with curiosity, ask the right questions and take the time to understand what each customer actually needs. You build trust naturally, guide deals forward without pushing too hard and stay invested in the outcome long after the contract is signed. You think in pipelines and know how to keep things moving. Sales experience in any industry is welcome here; we care more about how you sell than where you've done it.

What we offer

Daily breakfast and lunch cooked by our in-house chef
State of the art office with gym facilities, towel service and showers
Hackathons, workshops and Lunch & Learns
EAP services and generous paid parental leave
Quarterly team celebrations and events

Mitti is on a mission to empower the people who keep the world running. Our sales team is at the heart of that. If this sounds like your kind of role, apply now!

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

6d:Tddc,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. THE ROLE Every day, millions of frontline workers across construction, manufacturing, hospitality and beyond rely on Mitti to do their jobs safely and with confidence. We're trusted by over 85,000 organisations worldwide and we're just getting started. We're looking for driven, consultative Account Executives to join our award-winning EMEA sales team and be part of a mission that's genuinely changing how the world works. WHAT YOU'LL BE DOING You'll own the sales cycle from discovery through to close - but for us, that starts with genuinely understanding your customers. You'll take the time to understand their challenges, build trusted relationships and position Mitti as a solution that makes a real difference to how their teams operate. You'll deliver compelling demos, handle complex negotiations and close deals that work for everyone. WHAT WE'RE LOOKING FOR You've carried a quota before and you know what it takes to hit it - but what sets you apart is that you genuinely care about the customers you work with. You lead with curiosity, ask the right questions and take the time to understand what each customer actually needs. You build trust naturally, guide deals forward without pushing too hard and stay invested in the outcome long after the contract is signed. You think in pipelines and know how to keep things moving. Sales experience in any industry is welcome here; we care more about how you sell than where you've done it. WHAT WE OFFER - Daily breakfast and lunch cooked by our in-house chef - State of the art office with gym facilities, towel service and showers - Hackathons, workshops and Lunch & Learns - EAP services and generous paid parental leave - Quarterly team celebrations and events Mitti is on a mission to empower the people who keep the world running. Our sales team is at the heart of that. If this sounds like your kind of role, apply now! We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.6e:T1b33,

Why join us?

Big tech impact, without the big tech ick.

The Role

As we continue to evolve how we sell, who we sell to, and how we create value for customers, we’re looking for an Account Executive who thrives in a dynamic fast paced environment, shows up with curiosity, and has the appetite to build something bigger than a defined patch or playbook.

This is a role for someone looking to make the step up into Enterprise SaaS sales, whether holding experience across mid-market SaaS, or looking to move from a similar Enterprise sales role.

The successful candidate is someone who can confidently lead executive-level conversations, go wide and deep within accounts, and balance large, complex deals with faster-moving opportunities. You’ll play a critical role in shaping how we grow our footprint in our existing customer base, expanding strategic accounts, and uncovering opportunities others haven’t yet spotted. If you’re entrepreneurial by nature, energised by change, and excited by the idea that this role will continue to evolve, we’d love to meet you.

How you will spend your time

Build and execute territory plans that balance large, strategic deals with consistent pipeline creation
Identify and bring new opportunities into Salesforce, especially those that don’t yet exist on paper
Lead end-to-end sales cycles, from prospecting through to close, to deliver quarterly results
Partner closely with Customer Success, Partnerships, and Product to deliver meaningful outcomes for customers
Represent the voice of the customer, sharing insights that influence how we sell and what we build
Deliver tailored product demonstrations (in-person and virtual) that connect customer problems to real value
Stay across market trends and proactively engage customers with insights that matter
Maintain strong pipeline hygiene and accurate reporting in Salesforce

About You

A proven B2B SaaS, or Enterprise, seller with strong credentials and a track record of closing meaningful deals
Comfortable leading executive-level conversations and navigating complex, multi-stakeholder environments
Adaptable and resilient, you stay effective when priorities shift, territories change, or plans evolve
Entrepreneurial mindset: you spot opportunity, take initiative, and aren’t afraid to build from scratch
Able to go deep in accounts, identifying multiple use cases and pathways to value
Collaborative by nature, with experience working cross-functionally to win and grow customers
Energised by working in a fast-paced, evolving organisation where the role won’t stay static
Aligned to Mitti's values: Think Customer, Open Honest Always, Better as a Team, Be Bold, Bring Action

At Mitti, we care about people and growing the team, through

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office
Access to professional and personal training and development opportunities Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You’ll Also Receive Other Perks Such As

In-house Culinary Crew serving up daily breakfast, lunch and snacks
Wellbeing initiatives such as EAP services and generous parental leave policy
Quarterly celebrations and team events, including the annual Shiplt! global offsite
Table tennis, board games, gym sessions, book club, and pet-friendly offices.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

6f:T1468,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. THE ROLE As we continue to evolve how we sell, who we sell to, and how we create value for customers, we’re looking for an Account Executive who thrives in a dynamic fast paced environment, shows up with curiosity, and has the appetite to build something bigger than a defined patch or playbook. This is a role for someone looking to make the step up into Enterprise SaaS sales, whether holding experience across mid-market SaaS, or looking to move from a similar Enterprise sales role. The successful candidate is someone who can confidently lead executive-level conversations, go wide and deep within accounts, and balance large, complex deals with faster-moving opportunities. You’ll play a critical role in shaping how we grow our footprint in our existing customer base, expanding strategic accounts, and uncovering opportunities others haven’t yet spotted. If you’re entrepreneurial by nature, energised by change, and excited by the idea that this role will continue to evolve, we’d love to meet you. HOW YOU WILL SPEND YOUR TIME - Build and execute territory plans that balance large, strategic deals with consistent pipeline creation - Identify and bring new opportunities into Salesforce, especially those that don’t yet exist on paper - Lead end-to-end sales cycles, from prospecting through to close, to deliver quarterly results - Partner closely with Customer Success, Partnerships, and Product to deliver meaningful outcomes for customers - Represent the voice of the customer, sharing insights that influence how we sell and what we build - Deliver tailored product demonstrations (in-person and virtual) that connect customer problems to real value - Stay across market trends and proactively engage customers with insights that matter - Maintain strong pipeline hygiene and accurate reporting in Salesforce ABOUT YOU - A proven B2B SaaS, or Enterprise, seller with strong credentials and a track record of closing meaningful deals - Comfortable leading executive-level conversations and navigating complex, multi-stakeholder environments - Adaptable and resilient, you stay effective when priorities shift, territories change, or plans evolve - Entrepreneurial mindset: you spot opportunity, take initiative, and aren’t afraid to build from scratch - Able to go deep in accounts, identifying multiple use cases and pathways to value - Collaborative by nature, with experience working cross-functionally to win and grow customers - Energised by working in a fast-paced, evolving organisation where the role won’t stay static - Aligned to Mitti's values: Think Customer, Open Honest Always, Better as a Team, Be Bold, Bring Action AT MITTI, WE CARE ABOUT PEOPLE AND GROWING THE TEAM, THROUGH - Equity with high growth potential, and a competitive salary - Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office - Access to professional and personal training and development opportunities Hackathons, Workshops, Lunch & Learns - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. YOU’LL ALSO RECEIVE OTHER PERKS SUCH AS - In-house Culinary Crew serving up daily breakfast, lunch and snacks - Wellbeing initiatives such as EAP services and generous parental leave policy - Quarterly celebrations and team events, including the annual Shiplt! global offsite - Table tennis, board games, gym sessions, book club, and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.70:T2a65,

Why join us?

Big tech impact, without the big tech ick.

The role:

Mitti is looking for a Senior Manager, Growth Technology Lead to build and run the systems and growth programs that turn marketing and Go-to-Market (GTM) strategy into pipeline and revenue, across both our self-serve, product-led growth (PLG) motion and our sales-managed, enterprise motion. This is a hybrid leadership role: part growth marketer, part technologist, part people leader — you'll have three direct reports and will be expected to mentor and grow them, not just direct their output. You'll lead a team of Marketing Technology & Ops Managers, own the Marketing technology roadmap and Marketing's data infrastructure, and build the automations, workflows, and experimentation infrastructure that let Marketing, Sales, and Revenue Operations (RevOps) move faster and convert better. You're not just running campaigns or maintaining tools; you're designing the growth engine itself: identifying where pipeline is being left on the table across both motions, building the technical and operational systems to capture it, and leading a team that can both strategise and ship.

What you'll do:

Marketing Technology Leadership:

Own and evolve the Marketing technology roadmap, defining the strategy, prioritisation, and sequencing of investments in tooling and data across the entire Marketing function.
Identify and close structural gaps in the funnel across self-serve and sales-managed motions, including lead surfacing, conversion, dunning, retention, and expansion triggers. Design systems that fix issues at the root, not just the symptom.
Lead, grow, and mentor a team of three, creating a culture of ownership, experimentation, and high performance.
Take ownership of Marketing's data infrastructure, partnering with Data & Analytics to build in-house data capabilities, including a Marketing-owned Postgres lakehouse, so the team can access, model, and act on marketing data with greater autonomy and speed.
Represent Marketing Technology at a senior leadership level, bringing forward major initiatives, building stakeholder confidence in the team's roadmap, and demonstrating commercial impact.
Establish and maintain project delivery rigour across the team, tracking workload, managing cross-functional dependencies, and engaging external stakeholders early enough to avoid bottlenecks.
Direct the team's use of the marketing technology stack, including Salesforce, HubSpot, Customer.io, Segment, Workato, and Temporal, to build automated, repeatable growth workflows without owning the underlying platform architecture.

Experimentation & Optimisation:

Build and prioritise an experimentation roadmap across acquisition, lifecycle, and expansion, connected directly to pipeline and revenue impact rather than vanity metrics.
Build a team culture of experimentation through rapid test-and-learn cycles, clear success criteria, and fast kill-or-scale decisions.
Own reporting and insight-sharing on what's working, what isn't, and why, partnering with Data & Analytics to keep measurement rigorous.
Continuously evaluate and pilot AI-powered tools and workflows to increase team output and shorten the time from idea to shipped programme.

Cross-Functional Partnership:

Partner closely with Sales leadership and Revenue Operations (RevOps) to ensure growth programmes are directly tied to New Business and Expansion targets.
Work with Data & Analytics to define and track key performance indicators (KPIs) across the funnel, including Marketing Qualified Lead (MQL) and Sales Qualified Lead (SQL) volume, conversion rates, pipeline contribution, and retention and expansion signals.
Represent Growth and Marketing's voice in cross-functional planning, acting as the connective layer between Marketing strategy and GTM Engineering's technical roadmap.

AI skills:

Actively use AI tools daily to accelerate and improve your work, from automating workflows and generating content to analysing data and prototyping solutions, while creating the conditions for your team to do the same.
Bring a clear point of view on where AI creates durable competitive advantage versus where off-the-shelf solutions are sufficient, with a track record of building AI-powered capabilities that ship and create measurable impact, not just proof-of-concept work.
Evaluate AI-generated output critically, understand the limitations of models and tooling, and apply appropriate quality standards before shipping AI-powered systems to internal or external users.

What you will bring:

We're looking for a growth technology leader who can combine strategic marketing leadership with technical build, lead and mentor a high-performing team, and connect systems and experimentation directly to pipeline and revenue outcomes.

About you:

Proven experience leading a team that combines growth marketing and technical build; you can direct both a campaign brief and a workflow build.
A track record of building systems, such as lifecycle automation, trigger-based outreach, dunning and retention flows, and expansion triggers, that measurably moved pipeline or revenue.
A track record of leading and mentoring a team — this role has three direct reports — across a mix of skill sets, including marketing generalists and technical builders, and growing them into more capable, more autonomous operators.
Comfortable operating in the MarTech stack, including Salesforce, HubSpot, Customer.io, Segment, Workato, or equivalent, at a working level. You don't need to build the platform, but you need to know what's possible on it.
Strong commercial acumen. You think in pipeline contribution, conversion rates, and payback, and you can defend a roadmap in front of Sales and RevOps leadership.
A builder mindset: you'd rather design a repeatable system than run a one-off campaign, and you use AI tools to scale your team's output rather than add headcount.

More than a job:

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

Office Benefits:

In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as EAP services and generous parental leave policy
Quarterly celebrations and team events, including our Shiplt global offsite
On-site gym, table tennis, board games, books library, and pet-friendly offices

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

71:T217e,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. THE ROLE: MITTI IS LOOKING FOR A SENIOR MANAGER, GROWTH TECHNOLOGY LEAD TO BUILD AND RUN THE SYSTEMS AND GROWTH PROGRAMS THAT TURN MARKETING AND GO-TO-MARKET (GTM) STRATEGY INTO PIPELINE AND REVENUE, ACROSS BOTH OUR SELF-SERVE, PRODUCT-LED GROWTH (PLG) MOTION AND OUR SALES-MANAGED, ENTERPRISE MOTION. THIS IS A HYBRID LEADERSHIP ROLE: PART GROWTH MARKETER, PART TECHNOLOGIST, PART PEOPLE LEADER — YOU'LL HAVE THREE DIRECT REPORTS AND WILL BE EXPECTED TO MENTOR AND GROW THEM, NOT JUST DIRECT THEIR OUTPUT. YOU'LL LEAD A TEAM OF MARKETING TECHNOLOGY & OPS MANAGERS, OWN THE MARKETING TECHNOLOGY ROADMAP AND MARKETING'S DATA INFRASTRUCTURE, AND BUILD THE AUTOMATIONS, WORKFLOWS, AND EXPERIMENTATION INFRASTRUCTURE THAT LET MARKETING, SALES, AND REVENUE OPERATIONS (REVOPS) MOVE FASTER AND CONVERT BETTER. YOU'RE NOT JUST RUNNING CAMPAIGNS OR MAINTAINING TOOLS; YOU'RE DESIGNING THE GROWTH ENGINE ITSELF: IDENTIFYING WHERE PIPELINE IS BEING LEFT ON THE TABLE ACROSS BOTH MOTIONS, BUILDING THE TECHNICAL AND OPERATIONAL SYSTEMS TO CAPTURE IT, AND LEADING A TEAM THAT CAN BOTH STRATEGISE AND SHIP. WHAT YOU'LL DO: MARKETING TECHNOLOGY LEADERSHIP: - Own and evolve the Marketing technology roadmap, defining the strategy, prioritisation, and sequencing of investments in tooling and data across the entire Marketing function. - Identify and close structural gaps in the funnel across self-serve and sales-managed motions, including lead surfacing, conversion, dunning, retention, and expansion triggers. Design systems that fix issues at the root, not just the symptom. - Lead, grow, and mentor a team of three, creating a culture of ownership, experimentation, and high performance. - Take ownership of Marketing's data infrastructure, partnering with Data & Analytics to build in-house data capabilities, including a Marketing-owned Postgres lakehouse, so the team can access, model, and act on marketing data with greater autonomy and speed. - Represent Marketing Technology at a senior leadership level, bringing forward major initiatives, building stakeholder confidence in the team's roadmap, and demonstrating commercial impact. - Establish and maintain project delivery rigour across the team, tracking workload, managing cross-functional dependencies, and engaging external stakeholders early enough to avoid bottlenecks. - Direct the team's use of the marketing technology stack, including Salesforce, HubSpot, Customer.io http://Customer.io, Segment, Workato, and Temporal, to build automated, repeatable growth workflows without owning the underlying platform architecture. EXPERIMENTATION & OPTIMISATION: - Build and prioritise an experimentation roadmap across acquisition, lifecycle, and expansion, connected directly to pipeline and revenue impact rather than vanity metrics. - Build a team culture of experimentation through rapid test-and-learn cycles, clear success criteria, and fast kill-or-scale decisions. - Own reporting and insight-sharing on what's working, what isn't, and why, partnering with Data & Analytics to keep measurement rigorous. - Continuously evaluate and pilot AI-powered tools and workflows to increase team output and shorten the time from idea to shipped programme. CROSS-FUNCTIONAL PARTNERSHIP: - Partner closely with Sales leadership and Revenue Operations (RevOps) to ensure growth programmes are directly tied to New Business and Expansion targets. - Work with Data & Analytics to define and track key performance indicators (KPIs) across the funnel, including Marketing Qualified Lead (MQL) and Sales Qualified Lead (SQL) volume, conversion rates, pipeline contribution, and retention and expansion signals. - Represent Growth and Marketing's voice in cross-functional planning, acting as the connective layer between Marketing strategy and GTM Engineering's technical roadmap. AI SKILLS: - Actively use AI tools daily to accelerate and improve your work, from automating workflows and generating content to analysing data and prototyping solutions, while creating the conditions for your team to do the same. - Bring a clear point of view on where AI creates durable competitive advantage versus where off-the-shelf solutions are sufficient, with a track record of building AI-powered capabilities that ship and create measurable impact, not just proof-of-concept work. - Evaluate AI-generated output critically, understand the limitations of models and tooling, and apply appropriate quality standards before shipping AI-powered systems to internal or external users. WHAT YOU WILL BRING: WE'RE LOOKING FOR A GROWTH TECHNOLOGY LEADER WHO CAN COMBINE STRATEGIC MARKETING LEADERSHIP WITH TECHNICAL BUILD, LEAD AND MENTOR A HIGH-PERFORMING TEAM, AND CONNECT SYSTEMS AND EXPERIMENTATION DIRECTLY TO PIPELINE AND REVENUE OUTCOMES. ABOUT YOU: - Proven experience leading a team that combines growth marketing and technical build; you can direct both a campaign brief and a workflow build. - A track record of building systems, such as lifecycle automation, trigger-based outreach, dunning and retention flows, and expansion triggers, that measurably moved pipeline or revenue. - A track record of leading and mentoring a team — this role has three direct reports — across a mix of skill sets, including marketing generalists and technical builders, and growing them into more capable, more autonomous operators. - Comfortable operating in the MarTech stack, including Salesforce, HubSpot, Customer.io http://Customer.io, Segment, Workato, or equivalent, at a working level. You don't need to build the platform, but you need to know what's possible on it. - Strong commercial acumen. You think in pipeline contribution, conversion rates, and payback, and you can defend a roadmap in front of Sales and RevOps leadership. - A builder mindset: you'd rather design a repeatable system than run a one-off campaign, and you use AI tools to scale your team's output rather than add headcount. MORE THAN A JOB: - Equity with high growth potential, and a competitive salary - Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office - Access to professional and personal training and development opportunities Hackathons, Workshops, Lunch & Learns - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies OFFICE BENEFITS: - In-house Culinary Crew serving up daily breakfast, lunch and snacks - Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages - Wellbeing initiatives such as EAP services and generous parental leave policy - Quarterly celebrations and team events, including our Shiplt global offsite - On-site gym, table tennis, board games, books library, and pet-friendly offices We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.72:T1d76,

Why join us?

Big tech impact, without the big tech ick.

About the role
Our mission is to help solve the challenges of an increasingly distributed workforce. As a Staff ML Engineer in the Data team, you’ll shape how we use our data to help customers find what matters and improve. You’ll help set the roadmap for search, build the embeddings and data foundations behind it, and put search on top. We’re at an early stage, with plenty of room to shape how it’s done. The team has the foundations in place and is ready for you to lead the next phase.

In this role, you can expect to:

Work out what to solve first, and shape the roadmap for how we apply and grow search across the platform
Build and improve the embeddings and datasets that power search, working with data engineers to deliver them at scale
Put semantic search on top of those embeddings, combining it with keyword search where it makes sense
Build a feedback loop that measures whether search is giving people the right answers, and use it to improve the embeddings and results
Make sure the right results reach the right person, respecting access controls and relevance to who is searching and what they do
Deliver customer-facing features end to end, from understanding the problem to shipping
Act as technical lead for ML in a small team, mentoring others and setting the standard for how we build
Build strong relationships across data and engineering teams, and influence how they work without relying on formal authority
Weigh effort against impact, including build vs buy decisions
Work with our current stack (Databricks, Kafka, Golang, PostgreSQL and OpenSearch on AWS), with room to choose what’s best as the problem becomes clearer
Work in a hybrid environment, including at our HQ in Surry Hills, Sydney
Demonstrate Mitti values (Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action)

You may be a great fit if you have:

Experience building embeddings and using them in production, including choosing between approaches and weighing cost, speed, accuracy and keeping data in house
Experience working with large, live datasets (hundreds of terabytes or billions of records), such as data lakes or formats like Parquet or Iceberg
A background in machine learning or data engineering, including moving from software engineering
Experience building systems that learn from feedback, and measuring whether results are good
Experience delivering data or ML products to customers end to end, not only internal stakeholders
Experience working technical leadership, guiding a team and influencing across teams
Strong relationship building and communication skills, including working across data and software engineering
Experience working with data engineers to build datasets at scale

Nice to have:

Experience building a search engine, even as a proof of concept
Experience with OpenSearch, Elasticsearch or vector search tools
Experience with permission-aware search or personalised results
A backend language such as Golang or Node.js

More than a job

Equity with high growth potential, and a competitive salary
Flexible working arrangements
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as EAP services and generous parental leave policy
Quarterly celebrations and team events
On-site gym, table tennis, board games, books library, and pet-friendly offices

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

73:T14d9,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. About the role Our mission is to help solve the challenges of an increasingly distributed workforce. As a Staff ML Engineer in the Data team, you’ll shape how we use our data to help customers find what matters and improve. You’ll help set the roadmap for search, build the embeddings and data foundations behind it, and put search on top. We’re at an early stage, with plenty of room to shape how it’s done. The team has the foundations in place and is ready for you to lead the next phase. In this role, you can expect to: - Work out what to solve first, and shape the roadmap for how we apply and grow search across the platform - Build and improve the embeddings and datasets that power search, working with data engineers to deliver them at scale - Put semantic search on top of those embeddings, combining it with keyword search where it makes sense - Build a feedback loop that measures whether search is giving people the right answers, and use it to improve the embeddings and results - Make sure the right results reach the right person, respecting access controls and relevance to who is searching and what they do - Deliver customer-facing features end to end, from understanding the problem to shipping - Act as technical lead for ML in a small team, mentoring others and setting the standard for how we build - Build strong relationships across data and engineering teams, and influence how they work without relying on formal authority - Weigh effort against impact, including build vs buy decisions - Work with our current stack (Databricks, Kafka, Golang, PostgreSQL and OpenSearch on AWS), with room to choose what’s best as the problem becomes clearer - Work in a hybrid environment, including at our HQ in Surry Hills, Sydney - Demonstrate Mitti values (Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action) You may be a great fit if you have: - Experience building embeddings and using them in production, including choosing between approaches and weighing cost, speed, accuracy and keeping data in house - Experience working with large, live datasets (hundreds of terabytes or billions of records), such as data lakes or formats like Parquet or Iceberg - A background in machine learning or data engineering, including moving from software engineering - Experience building systems that learn from feedback, and measuring whether results are good - Experience delivering data or ML products to customers end to end, not only internal stakeholders - Experience working technical leadership, guiding a team and influencing across teams - Strong relationship building and communication skills, including working across data and software engineering - Experience working with data engineers to build datasets at scale Nice to have: - Experience building a search engine, even as a proof of concept - Experience with OpenSearch, Elasticsearch or vector search tools - Experience with permission-aware search or personalised results - A backend language such as Golang or Node.js More than a job - Equity with high growth potential, and a competitive salary - Flexible working arrangements - Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns - In-house Culinary Crew serving up daily breakfast, lunch and snacks - Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages - Wellbeing initiatives such as EAP services and generous parental leave policy - Quarterly celebrations and team events - On-site gym, table tennis, board games, books library, and pet-friendly offices We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.74:T2767,

Why join us?

Big tech impact, without the big tech ick.

The Role

This role exists to make every builder at Mitti more effective. Platform Experience owns the foundational infrastructure and internal tooling — including our Internal Developer Platform — that lets engineering teams across the business ship faster with less friction. This role leads to that mission: bringing in new technology and approaches that materially change how our platform works, not just maintaining what already exists.

Key Responsibilities

Identify and lead the adoption of new technology or architectural approaches that meaningfully improve our platform — owning multi-month initiatives end to end, from strategy through delivery.
Design and build resilient, easy-to-use foundational infrastructure that scales with a growing customer base.
Evolve the Internal Developer Platform, making it the primary way engineering teams interact with infrastructure — reducing the need for teams to come to Platform directly.
Take on scope and problems from engineering teams across the business, translating what they need into delivered outcomes.
Contribute to solution design early, helping prevent operational problems before they ship.
Facilitate discussions that bring the right people together to reach the right technical outcomes, across teams you don't manage.
Provide technical leadership to a small team, setting standards and coaching engineers across the organisation on platform and delivery practices.
Use quality and AI-assisted tools to produce effective code that's right the first time.

About You

Technical Skills

Strong proficiency in Go — this is our primary language for platform and infrastructure work (Kubernetes controllers, core routing systems), and you're expected to be productive in it from day one.
Deep, hands-on experience with Kubernetes — our platform runs on it, and it's the single most important technical skill for this role.
AWS as your predominant cloud platform. Experience with GCP or other clouds is a plus but not a substitute for strong AWS depth.
Working proficiency in Python and Terraform.
Strong familiarity with GitOps and CI/CD practices.
Linux and networking experience, including troubleshooting.
A track record of working across codebases and domains you didn't build — diagnosing issues, contributing improvements, and establishing patterns others can follow.
Experience with architecture and system design in SaaS environments operating at scale.
A demonstrated instinct for build vs. buy — knowing when to bring in a strategic partner or existing tool versus building in-house, so you can move on multiple fronts at once.

Behavioural Skills

You bring in new ideas rather than just improving what's already there — you've changed the trajectory of a platform, not just iterated on it.
You lead through influence, not authority. You build consensus quickly and help teams make good decisions without creating bottlenecks.
You simplify complexity — whether explaining a cross-domain issue to leadership or replacing an ad-hoc pattern with something teams can rely on.
You multiply the people around you through coaching, pairing, code review, and tools/documentation that raise the bar for everyone.
You think about who your work helps — customers, teams, and the business — not just the system in isolation.
You're genuinely curious about problems: when something's described to you, you ask follow-up questions that reveal what's really going on, rather than taking it at face value.
You push yourself and others to do better, and you're comfortable operating with people across the business, not just engineering.

AI Skills

You use AI tools to move faster through implementation and problem-solving, while still being able to write and reason about production code yourself — AI accelerates your work, it doesn't replace your technical depth.
You apply the same build vs. buy thinking to AI: knowing when an AI-assisted or automated solution is the right tool for a problem.

Success Looks Like

You've owned and delivered a significant multi-month initiative — such as a new geographic region, a major platform migration, or a technology change that shifted how the platform operates.
Our Internal Developer Platform is genuinely adopted — engineering teams increasingly self-serve through it rather than coming to Platform directly.
Reliability and delivery patterns you've introduced are adopted as defaults across teams, reducing the effort required to build on our platform.
Platform Experience is seen as a partner that takes on scope and delivers, not a gatekeeper — teams actively want to work with you.

Key Stakeholders

Engineering teams across groups — the primary consumers of the platform, working with you daily on infrastructure, tooling, and delivery.
Product managers & group leads — partnering on what teams and customers need from the platform.
Observability team — close partnership in a ready-to-use, well-instrumented environment.
Engineering and product leadership — providing foundational architecture that lets other teams build with minimal friction.

More Than a Job

Equity with high growth potential, and a competitive salary
Flexible working arrangements
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as EAP services and generous parental leave policy
Quarterly celebrations and team events
On-site gym, table tennis, board games, books library, and pet-friendly offices

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

75:T1d40,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. THE ROLE This role exists to make every builder at Mitti more effective. Platform Experience owns the foundational infrastructure and internal tooling — including our Internal Developer Platform — that lets engineering teams across the business ship faster with less friction. This role leads to that mission: bringing in new technology and approaches that materially change how our platform works, not just maintaining what already exists. KEY RESPONSIBILITIES - Identify and lead the adoption of new technology or architectural approaches that meaningfully improve our platform — owning multi-month initiatives end to end, from strategy through delivery. - Design and build resilient, easy-to-use foundational infrastructure that scales with a growing customer base. - Evolve the Internal Developer Platform, making it the primary way engineering teams interact with infrastructure — reducing the need for teams to come to Platform directly. - Take on scope and problems from engineering teams across the business, translating what they need into delivered outcomes. - Contribute to solution design early, helping prevent operational problems before they ship. - Facilitate discussions that bring the right people together to reach the right technical outcomes, across teams you don't manage. - Provide technical leadership to a small team, setting standards and coaching engineers across the organisation on platform and delivery practices. - Use quality and AI-assisted tools to produce effective code that's right the first time. ABOUT YOU Technical Skills - Strong proficiency in Go — this is our primary language for platform and infrastructure work (Kubernetes controllers, core routing systems), and you're expected to be productive in it from day one. - Deep, hands-on experience with Kubernetes — our platform runs on it, and it's the single most important technical skill for this role. - AWS as your predominant cloud platform. Experience with GCP or other clouds is a plus but not a substitute for strong AWS depth. - Working proficiency in Python and Terraform. - Strong familiarity with GitOps and CI/CD practices. - Linux and networking experience, including troubleshooting. - A track record of working across codebases and domains you didn't build — diagnosing issues, contributing improvements, and establishing patterns others can follow. - Experience with architecture and system design in SaaS environments operating at scale. - A demonstrated instinct for build vs. buy — knowing when to bring in a strategic partner or existing tool versus building in-house, so you can move on multiple fronts at once. Behavioural Skills - You bring in new ideas rather than just improving what's already there — you've changed the trajectory of a platform, not just iterated on it. - You lead through influence, not authority. You build consensus quickly and help teams make good decisions without creating bottlenecks. - You simplify complexity — whether explaining a cross-domain issue to leadership or replacing an ad-hoc pattern with something teams can rely on. - You multiply the people around you through coaching, pairing, code review, and tools/documentation that raise the bar for everyone. - You think about who your work helps — customers, teams, and the business — not just the system in isolation. - You're genuinely curious about problems: when something's described to you, you ask follow-up questions that reveal what's really going on, rather than taking it at face value. - You push yourself and others to do better, and you're comfortable operating with people across the business, not just engineering. AI Skills - You use AI tools to move faster through implementation and problem-solving, while still being able to write and reason about production code yourself — AI accelerates your work, it doesn't replace your technical depth. - You apply the same build vs. buy thinking to AI: knowing when an AI-assisted or automated solution is the right tool for a problem. SUCCESS LOOKS LIKE - You've owned and delivered a significant multi-month initiative — such as a new geographic region, a major platform migration, or a technology change that shifted how the platform operates. - Our Internal Developer Platform is genuinely adopted — engineering teams increasingly self-serve through it rather than coming to Platform directly. - Reliability and delivery patterns you've introduced are adopted as defaults across teams, reducing the effort required to build on our platform. - Platform Experience is seen as a partner that takes on scope and delivers, not a gatekeeper — teams actively want to work with you. KEY STAKEHOLDERS - Engineering teams across groups — the primary consumers of the platform, working with you daily on infrastructure, tooling, and delivery. - Product managers & group leads — partnering on what teams and customers need from the platform. - Observability team — close partnership in a ready-to-use, well-instrumented environment. - Engineering and product leadership — providing foundational architecture that lets other teams build with minimal friction. MORE THAN A JOB - Equity with high growth potential, and a competitive salary - Flexible working arrangements - Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns - In-house Culinary Crew serving up daily breakfast, lunch and snacks - Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages - Wellbeing initiatives such as EAP services and generous parental leave policy - Quarterly celebrations and team events - On-site gym, table tennis, board games, books library, and pet-friendly offices We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.76:T1ccc,

Why join us?

Big tech impact, without the big tech ick.

As a Software Engineer II in the Customer Identity and Access Management (CIAM) team, you deliver well-scoped services and features inside an architecture our Senior and Staff engineers set, and grow real depth in the identity domain as we modernise the platform.

You will work with a modern tech stack including Golang on the backend, identity and access technologies such as OpenID Connect and Security Assertion Markup Language (SAML), Amazon Web Services (AWS) , Auth0 and Kafka for infrastructure, and datastores such as PostgreSQL.

Key Responsibilities:

Design, build and maintain backend services in a large-scale software-as-a-service platform, including distributed systems and data stores.
Take ownership of features from inception to delivery, collaborating with product, design and other engineers.
Build and maintain authentication and user lifecycle flows — signup, login, multi-factor authentication and single sign-on and user orchestration — and grow real depth in the identity domain.
Contribute to safe, incremental migration off legacy identity services using feature flags, backwards compatibility and staged rollout.
Treat security as part of the craft: handle credentials and tokens carefully, and raise concerns early rather than working around them.
Participate actively in code review, testing and the continuous improvement of our engineering practices.
Make foundational capability easy for other engineering teams to consume, treating them as the customer of platform work.
Demonstrate SafetyCulture's values — Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action.

Required Skills and Experience:

Technical skills:

Solid capability in back-end programming languages and frameworks, with growing expertise in building scalable systems; prior experience with Golang is highly desirable.
Practical experience owning and delivering software features end to end in a collaborative environment.
Relational data modelling and PostgreSQL — sound schema design, safe migrations, and the ability to reason about indexing and query cost.
Familiarity with cloud platforms such as AWS, including deploying, operating and debugging your own services in production.
An understanding of distributed systems concepts — application programming interface design, retries, idempotency, timeouts and eventual consistency.
Exposure to authentication, sessions or identity — login and signup flows, token handling, or standards such as single sign-on, OpenID Connect, OAuth 2.0 or SAML. Depth here is welcome but not required; appetite to go deep is.
Experience in multi-tenant systems where organisation and membership boundaries have to hold under scale and change.
A commitment to writing clean, maintainable, well-tested code, and to giving and receiving code review well.

Behavioural skills:

Self-direction on well-scoped problems — takes a defined problem and drives it to done without daily direction.
Good judgement about when to push on and when to ask; raises risks and blockers early rather than burning a week.
Works effectively with product, design and engineers on other teams, and can explain a technical constraint to someone non-technical.
Builds for others, not just for self — cares whether what they ship is easy for the next team to consume.
Comfort working in a domain that is being actively re-architected around them, and with priorities that shift.

Artificial intelligence skills:

Uses artificial intelligence coding assistants as a normal part of the working day, and can critically evaluate what they generate for correctness, quality and security.
Identifies practical opportunities to apply automation or intelligence within feature development.
Minimum expected: hands-on daily use with informed scepticism. Not expected at this level: defining tooling, guardrails or adoption patterns for other teams.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

77:T15eb,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. As a Software Engineer II in the Customer Identity and Access Management (CIAM) team, you deliver well-scoped services and features inside an architecture our Senior and Staff engineers set, and grow real depth in the identity domain as we modernise the platform. You will work with a modern tech stack including Golang on the backend, identity and access technologies such as OpenID Connect and Security Assertion Markup Language (SAML), Amazon Web Services (AWS) , Auth0 and Kafka for infrastructure, and datastores such as PostgreSQL. Key Responsibilities: - Design, build and maintain backend services in a large-scale software-as-a-service platform, including distributed systems and data stores. - Take ownership of features from inception to delivery, collaborating with product, design and other engineers. - Build and maintain authentication and user lifecycle flows — signup, login, multi-factor authentication and single sign-on and user orchestration — and grow real depth in the identity domain. - Contribute to safe, incremental migration off legacy identity services using feature flags, backwards compatibility and staged rollout. - Treat security as part of the craft: handle credentials and tokens carefully, and raise concerns early rather than working around them. - Participate actively in code review, testing and the continuous improvement of our engineering practices. - Make foundational capability easy for other engineering teams to consume, treating them as the customer of platform work. - Demonstrate SafetyCulture's values — Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action. Required Skills and Experience: Technical skills: - Solid capability in back-end programming languages and frameworks, with growing expertise in building scalable systems; prior experience with Golang is highly desirable. - Practical experience owning and delivering software features end to end in a collaborative environment. - Relational data modelling and PostgreSQL — sound schema design, safe migrations, and the ability to reason about indexing and query cost. - Familiarity with cloud platforms such as AWS, including deploying, operating and debugging your own services in production. - An understanding of distributed systems concepts — application programming interface design, retries, idempotency, timeouts and eventual consistency. - Exposure to authentication, sessions or identity — login and signup flows, token handling, or standards such as single sign-on, OpenID Connect, OAuth 2.0 or SAML. Depth here is welcome but not required; appetite to go deep is. - Experience in multi-tenant systems where organisation and membership boundaries have to hold under scale and change. - A commitment to writing clean, maintainable, well-tested code, and to giving and receiving code review well. Behavioural skills: - Self-direction on well-scoped problems — takes a defined problem and drives it to done without daily direction. - Good judgement about when to push on and when to ask; raises risks and blockers early rather than burning a week. - Works effectively with product, design and engineers on other teams, and can explain a technical constraint to someone non-technical. - Builds for others, not just for self — cares whether what they ship is easy for the next team to consume. - Comfort working in a domain that is being actively re-architected around them, and with priorities that shift. Artificial intelligence skills: - Uses artificial intelligence coding assistants as a normal part of the working day, and can critically evaluate what they generate for correctness, quality and security. - Identifies practical opportunities to apply automation or intelligence within feature development. - Minimum expected: hands-on daily use with informed scepticism. Not expected at this level: defining tooling, guardrails or adoption patterns for other teams. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.78:T173c,

Why join us?

Big tech impact, without the big tech ick.

The role

We're several phases into a multi-year initiative to modernize our frontend — new tooling, a new web repo, and an architecture designed to be dramatically faster to build and iterate on than what came before. The strategy is set and the roadmap exists, with early wins already proving out the approach.

Alongside the technical work, this role has a real human element: helping other product teams across the engineering org actually adopt the new stack. You'll work with engineers on other teams to understand what's blocking their migration and help make the case — practically, not just technically — for why it's worth the move.

What you'll be doing

Contribute to and help execute our frontend architecture strategy, working within an established roadmap that continues to evolve as tooling and industry practice shifts
Support migration efforts across the wider engineering org — partnering with engineers on other teams to spot blockers and help them move onto the new stack
Participate in RFCs and design reviews as a contributor, helping shape and communicate architectural decisions
Mentor engineers at the mid-level and below, sharing context on the new architecture and helping others build confidence in it
Bring a practical point of view on where AI tooling helps frontend development day-to-day
Take on increasing ownership over specific areas of the platform as you build context and trust with the team

About you

Strong, current experience with React, with well-formed opinions on performance and code quality
A generalist frontend background — comfortable across the stack rather than narrowly specialized in one area
Clear, confident communication — you'll be contributing to design reviews and explaining technical decisions to engineers outside your immediate team
Comfort working within an evolving roadmap, where the plan will keep shifting as the broader ecosystem does
Solid exposure to platform, tooling, or shared-infrastructure work — this isn't a pure feature-delivery role, so experience in this space is required, alongside strong frontend fundamentals

More than a job

Equity with high growth potential, and a competitive salary
Flexible working arrangements
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as EAP services and generous parental leave policy
Quarterly celebrations and team events
On-site gym, table tennis, board games, books library, and pet-friendly offices

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

79:T1135,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. THE ROLE We're several phases into a multi-year initiative to modernize our frontend — new tooling, a new web repo, and an architecture designed to be dramatically faster to build and iterate on than what came before. The strategy is set and the roadmap exists, with early wins already proving out the approach. Alongside the technical work, this role has a real human element: helping other product teams across the engineering org actually adopt the new stack. You'll work with engineers on other teams to understand what's blocking their migration and help make the case — practically, not just technically — for why it's worth the move. What you'll be doing - Contribute to and help execute our frontend architecture strategy, working within an established roadmap that continues to evolve as tooling and industry practice shifts - Support migration efforts across the wider engineering org — partnering with engineers on other teams to spot blockers and help them move onto the new stack - Participate in RFCs and design reviews as a contributor, helping shape and communicate architectural decisions - Mentor engineers at the mid-level and below, sharing context on the new architecture and helping others build confidence in it - Bring a practical point of view on where AI tooling helps frontend development day-to-day - Take on increasing ownership over specific areas of the platform as you build context and trust with the team About you - Strong, current experience with React, with well-formed opinions on performance and code quality - A generalist frontend background — comfortable across the stack rather than narrowly specialized in one area - Clear, confident communication — you'll be contributing to design reviews and explaining technical decisions to engineers outside your immediate team - Comfort working within an evolving roadmap, where the plan will keep shifting as the broader ecosystem does - Solid exposure to platform, tooling, or shared-infrastructure work — this isn't a pure feature-delivery role, so experience in this space is required, alongside strong frontend fundamentals MORE THAN A JOB - Equity with high growth potential, and a competitive salary - Flexible working arrangements - Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns - In-house Culinary Crew serving up daily breakfast, lunch and snacks - Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages - Wellbeing initiatives such as EAP services and generous parental leave policy - Quarterly celebrations and team events - On-site gym, table tennis, board games, books library, and pet-friendly offices We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.7a:T23df,

Why join us?

Big tech impact, without the big tech ick.

The Role

We’re looking for an experienced Account Executive, LATAM to join our growing U.S. Sales team.

This is a unique opportunity for a high-performing seller who enjoys both new business acquisition and expanding relationships within existing customers. You’ll be responsible for developing and growing our presence across the Latin American market, owning the sales cycle from prospecting through close while identifying opportunities to expand our footprint within existing accounts.

You’ll work closely with our broader Go-to-Market organization, including New Logo, Inbound, Customer Success and Expansion teams, to create a connected customer experience and accelerate growth across LATAM.

This role is ideal for someone who understands the LATAM market, knows how to navigate complex buying environments, and is excited about helping customers adopt new technology — including emerging AI capabilities.

How you’ll spend your time

Own the full sales cycle across LATAM, from prospecting and discovery through negotiation, close and expansion.
Build and manage a healthy pipeline of new business opportunities across the LATAM market.
Identify and engage decision-makers across safety, operations, HR, IT and other relevant business functions.
Develop strong relationships with senior stakeholders and become a trusted advisor to customers.
Identify expansion opportunities within existing accounts, including additional users, teams, products, modules and platform capabilities.
Partner closely with Customer Success and other GTM teams to identify customer needs and create opportunities for growth.
Conduct consultative discovery conversations to understand customer challenges, business priorities and operational goals.
Deliver tailored product demonstrations that connect Mitti’s capabilities to measurable business outcomes.
Help customers understand the value of emerging capabilities, including AI and AI-powered workflows, and identify opportunities to expand adoption.
Research industries, companies and markets to develop a strong understanding of the LATAM customer landscape.
Collaborate with New Logo and Inbound teams to ensure strong handoffs and maximize opportunities across the customer lifecycle.
Maintain accurate pipeline, forecasting and account activity in Salesforce.
Consistently achieve quarterly and annual revenue targets while building a strong foundation for long-term growth across the region.

About you

Proven experience in SaaS or technology sales, ideally managing complex sales cycles from prospecting through close.
Demonstrated experience selling into Latin American markets and navigating the unique commercial and cultural dynamics of the region.
Strong track record of generating pipeline and closing new business.
Experience identifying and executing expansion opportunities within existing customers.
Consultative sales approach with the ability to uncover business challenges and connect solutions to meaningful customer outcomes.
Comfortable engaging with senior and executive-level stakeholders across multiple departments and business units.
Strong commercial acumen and experience managing negotiations, contracts and multi-stakeholder buying processes.
Highly self-motivated and comfortable operating with significant ownership and autonomy.
Strong prospecting skills with a willingness to create pipeline rather than relying solely on inbound opportunities.
Excellent communication, presentation and relationship-building skills.
Ability to operate effectively in a fast-paced environment where priorities, processes and markets can evolve.
Experience selling emerging technology, AI solutions or workflow/operations platforms is a strong plus.
Experience working across both New Logo and Expansion motions is highly desirable.

Language Requirements

Professional fluency in English and Spanish is required.
Professional fluency in Portuguese is highly preferred.
Trilingual candidates with English, Spanish and Portuguese language skills are strongly encouraged to apply.
Experience conducting business conversations, presentations and negotiations in Spanish and/or Portuguese is highly valued.

What success looks like

In this role, success means more than simply closing deals.

You’ll help establish and grow Mitti’s presence across LATAM, build trusted relationships with customers, create meaningful pipeline and identify opportunities to expand our footprint within existing organizations.

You’ll also play an important role in helping customers understand how new capabilities particularly AI and automation can solve real operational challenges and create measurable value.

Over time, you’ll help shape how we approach the LATAM market and become an important part of our broader growth strategy.

Location & Work Model

This is a hybrid role based in Austin, Texas, with an expectation of three days per week in our Austin office.

We believe great ideas happen when smart people spend time together, and our Austin office provides an environment where you can collaborate closely with sales leaders, teammates and cross-functional partners while still having flexibility throughout the week.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

7b:T1b2f,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. THE ROLE We’re looking for an experienced Account Executive, LATAM to join our growing U.S. Sales team. This is a unique opportunity for a high-performing seller who enjoys both new business acquisition and expanding relationships within existing customers. You’ll be responsible for developing and growing our presence across the Latin American market, owning the sales cycle from prospecting through close while identifying opportunities to expand our footprint within existing accounts. You’ll work closely with our broader Go-to-Market organization, including New Logo, Inbound, Customer Success and Expansion teams, to create a connected customer experience and accelerate growth across LATAM. This role is ideal for someone who understands the LATAM market, knows how to navigate complex buying environments, and is excited about helping customers adopt new technology — including emerging AI capabilities. HOW YOU’LL SPEND YOUR TIME - Own the full sales cycle across LATAM, from prospecting and discovery through negotiation, close and expansion. - Build and manage a healthy pipeline of new business opportunities across the LATAM market. - Identify and engage decision-makers across safety, operations, HR, IT and other relevant business functions. - Develop strong relationships with senior stakeholders and become a trusted advisor to customers. - Identify expansion opportunities within existing accounts, including additional users, teams, products, modules and platform capabilities. - Partner closely with Customer Success and other GTM teams to identify customer needs and create opportunities for growth. - Conduct consultative discovery conversations to understand customer challenges, business priorities and operational goals. - Deliver tailored product demonstrations that connect Mitti’s capabilities to measurable business outcomes. - Help customers understand the value of emerging capabilities, including AI and AI-powered workflows, and identify opportunities to expand adoption. - Research industries, companies and markets to develop a strong understanding of the LATAM customer landscape. - Collaborate with New Logo and Inbound teams to ensure strong handoffs and maximize opportunities across the customer lifecycle. - Maintain accurate pipeline, forecasting and account activity in Salesforce. - Consistently achieve quarterly and annual revenue targets while building a strong foundation for long-term growth across the region. ABOUT YOU - Proven experience in SaaS or technology sales, ideally managing complex sales cycles from prospecting through close. - Demonstrated experience selling into Latin American markets and navigating the unique commercial and cultural dynamics of the region. - Strong track record of generating pipeline and closing new business. - Experience identifying and executing expansion opportunities within existing customers. - Consultative sales approach with the ability to uncover business challenges and connect solutions to meaningful customer outcomes. - Comfortable engaging with senior and executive-level stakeholders across multiple departments and business units. - Strong commercial acumen and experience managing negotiations, contracts and multi-stakeholder buying processes. - Highly self-motivated and comfortable operating with significant ownership and autonomy. - Strong prospecting skills with a willingness to create pipeline rather than relying solely on inbound opportunities. - Excellent communication, presentation and relationship-building skills. - Ability to operate effectively in a fast-paced environment where priorities, processes and markets can evolve. - Experience selling emerging technology, AI solutions or workflow/operations platforms is a strong plus. - Experience working across both New Logo and Expansion motions is highly desirable. LANGUAGE REQUIREMENTS - Professional fluency in English and Spanish is required. - Professional fluency in Portuguese is highly preferred. - Trilingual candidates with English, Spanish and Portuguese language skills are strongly encouraged to apply. - Experience conducting business conversations, presentations and negotiations in Spanish and/or Portuguese is highly valued. WHAT SUCCESS LOOKS LIKE In this role, success means more than simply closing deals. You’ll help establish and grow Mitti’s presence across LATAM, build trusted relationships with customers, create meaningful pipeline and identify opportunities to expand our footprint within existing organizations. You’ll also play an important role in helping customers understand how new capabilities particularly AI and automation can solve real operational challenges and create measurable value. Over time, you’ll help shape how we approach the LATAM market and become an important part of our broader growth strategy. LOCATION & WORK MODEL This is a hybrid role based in Austin, Texas, with an expectation of three days per week in our Austin office. We believe great ideas happen when smart people spend time together, and our Austin office provides an environment where you can collaborate closely with sales leaders, teammates and cross-functional partners while still having flexibility throughout the week. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.7c:T194f,

Why join us?

Big tech impact, without the big tech ick.

The Role

As a Business Development Representative, you’ll connect with prospective customers who have expressed interest in Mitti, learn about their businesses and challenges, and help determine how Mitti can support them. You’ll be one of the first people our prospective customers interact with and an important part of creating a great customer experience.

You don’t need years of sales experience to be successful here. We’re looking for people who are curious, coachable, competitive, and excited to learn. With hands-on training, regular coaching and mentorship from experienced sales leaders and peers, you’ll learn how to have consultative business conversations, create pipeline, and build the skills needed to grow a career in technology sales.

How you will spend your time

Be one of the first points of contact for prospective customers interested in Mitti
Connect with prospects through phone, email and other channels to understand their business, priorities and challenges
Ask thoughtful questions, build rapport and communicate how Mitti can help solve real business problems
Research companies, industries and decision-makers to better understand prospective customers and personalize your outreach
Qualify prospective customers and identify strong opportunities for our Account Executives
Use tools like Salesforce and Gong to manage your outreach, customer conversations and pipeline
Collaborate closely with Sales, Marketing and your fellow BDRs to test new ideas, improve messaging and generate more high-quality opportunities
Learn from regular coaching, call reviews and feedback while continuously developing your sales skills

About you

Professional fluency in Spanish and/or Portuguese is a strong plus, but is not required for the role
Early in your career and excited to build a career in sales, technology or business
Some exposure to sales, technology, customer-facing work, or a fast-paced business environment through an internship, part-time role, campus organization or previous job is a plus, but not required
Excellent written and verbal communication skills
Curious and comfortable asking questions to understand how businesses work and what problems people are trying to solve
Coachable and eager to learn, with the ability to take feedback and put it into practice
Self-motivated and results-oriented, with a desire to set goals and work toward them
Comfortable picking up the phone, starting conversations, and building relationships with new people
Able to thrive in a fast-paced environment where priorities and approaches can evolve
Experience with Salesforce, sales technology, or AI tools is a plus, but definitely not required

Location & Work Model

This is a hybrid role based in Kansas City, MO, with an expectation of three days per week in our KC office.
We believe great ideas happen when smart people spend time together, and our Austin office provides an environment where you can collaborate closely with sales leaders, teammates, and cross-functional partners while still having flexibility throughout the week.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

7d:T12d1,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. The Role As a Business Development Representative, you’ll connect with prospective customers who have expressed interest in Mitti, learn about their businesses and challenges, and help determine how Mitti can support them. You’ll be one of the first people our prospective customers interact with and an important part of creating a great customer experience. You don’t need years of sales experience to be successful here. We’re looking for people who are curious, coachable, competitive, and excited to learn. With hands-on training, regular coaching and mentorship from experienced sales leaders and peers, you’ll learn how to have consultative business conversations, create pipeline, and build the skills needed to grow a career in technology sales. HOW YOU WILL SPEND YOUR TIME - Be one of the first points of contact for prospective customers interested in Mitti - Connect with prospects through phone, email and other channels to understand their business, priorities and challenges - Ask thoughtful questions, build rapport and communicate how Mitti can help solve real business problems - Research companies, industries and decision-makers to better understand prospective customers and personalize your outreach - Qualify prospective customers and identify strong opportunities for our Account Executives - Use tools like Salesforce and Gong to manage your outreach, customer conversations and pipeline - Collaborate closely with Sales, Marketing and your fellow BDRs to test new ideas, improve messaging and generate more high-quality opportunities - Learn from regular coaching, call reviews and feedback while continuously developing your sales skills ABOUT YOU - Professional fluency in Spanish and/or Portuguese is a strong plus, but is not required for the role - Early in your career and excited to build a career in sales, technology or business - Some exposure to sales, technology, customer-facing work, or a fast-paced business environment through an internship, part-time role, campus organization or previous job is a plus, but not required - Excellent written and verbal communication skills - Curious and comfortable asking questions to understand how businesses work and what problems people are trying to solve - Coachable and eager to learn, with the ability to take feedback and put it into practice - Self-motivated and results-oriented, with a desire to set goals and work toward them - Comfortable picking up the phone, starting conversations, and building relationships with new people - Able to thrive in a fast-paced environment where priorities and approaches can evolve - Experience with Salesforce, sales technology, or AI tools is a plus, but definitely not required LOCATION & WORK MODEL - This is a hybrid role based in Kansas City, MO, with an expectation of three days per week in our KC office. We believe great ideas happen when smart people spend time together, and our Austin office provides an environment where you can collaborate closely with sales leaders, teammates, and cross-functional partners while still having flexibility throughout the week. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.7e:T261b,

Why join us?

Big tech impact, without the big tech ick.

Role Purpose

This role exists to unlock technical value for Mitti’s customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design & Engineering (PDE). They own end-to-end delivery of integration offerings within defined scope, timeline, and budget, escalating only where customer requirements exceed standard package boundaries.

Key Responsibilities

Drive customer success and stickiness

Own technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value.
Deliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget.
Advise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably.
Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts.
Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.
Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap.
Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base.

Improve how we deliver

Identify recurring technical patterns across customer integrations, propose and participate in standardisation efforts: new packaged offerings, reusable automation, or templated solutions that reduce delivery effort across the customer base, not just for one account.
Build and maintain technical automations (scripts, workflows, tooling) that reduce manual effort in the standard delivery motion, contributing them back to the shared Customer Solution & Implementation toolkit rather than keeping them account-specific.
Flag when the same "out of scope" request appears repeatedly across customers, as a signal the package boundary itself needs to move, not just that this customer needs an exception.

Required Skills & Experience

Technical Skills

Proven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights.
Comfortable building across scripting or programming languages (e.g. Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases.
Able to navigate a wide variety of enterprise system architectures, data models, and integration patterns.
Confident reading API documentation and building or troubleshooting API integrations in enterprise environments.
Background spanning software development and data analytics; comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders.

Behavioural Skills

Translates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders.
Stays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail.
Customer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems.
Self-directed and comfortable with ambiguity; exercises sound judgment on edge cases while operating within a defined delivery methodology.
Team-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes.
Distinguishes clearly between solving a customer's immediate problem and identifying a systemic delivery improvement worth productising, and routes each appropriately.

AI Skills

Uses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster.
Applies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying.
Proficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction.

Benefits

At Mitti, we care about people and growing the team, through:

Equity with high growth potential, and a competitive salary,
Hybrid working arrangements with flexibility,
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You'll also receive other perks such as:

Remote flexible working arrangements
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events
Table tennis, board games, gym sessions, book club, and pet-friendly offices.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

7f:T1b8b,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Role Purpose This role exists to unlock technical value for Mitti’s customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design & Engineering (PDE). They own end-to-end delivery of integration offerings within defined scope, timeline, and budget, escalating only where customer requirements exceed standard package boundaries. Key Responsibilities Drive customer success and stickiness - Own technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value. - Deliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget. - Advise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably. - Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts. - Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle. - Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap. - Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base. Improve how we deliver - Identify recurring technical patterns across customer integrations, propose and participate in standardisation efforts: new packaged offerings, reusable automation, or templated solutions that reduce delivery effort across the customer base, not just for one account. - Build and maintain technical automations (scripts, workflows, tooling) that reduce manual effort in the standard delivery motion, contributing them back to the shared Customer Solution & Implementation toolkit rather than keeping them account-specific. - Flag when the same "out of scope" request appears repeatedly across customers, as a signal the package boundary itself needs to move, not just that this customer needs an exception. Required Skills & Experience Technical Skills - Proven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights. - Comfortable building across scripting or programming languages (e.g. Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases. - Able to navigate a wide variety of enterprise system architectures, data models, and integration patterns. - Confident reading API documentation and building or troubleshooting API integrations in enterprise environments. - Background spanning software development and data analytics; comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders. Behavioural Skills - Translates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders. - Stays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail. - Customer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems. - Self-directed and comfortable with ambiguity; exercises sound judgment on edge cases while operating within a defined delivery methodology. - Team-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes. - Distinguishes clearly between solving a customer's immediate problem and identifying a systemic delivery improvement worth productising, and routes each appropriately. AI Skills - Uses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster. - Applies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying. - Proficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction. Benefits At Mitti, we care about people and growing the team, through: - Equity with high growth potential, and a competitive salary, - Hybrid working arrangements with flexibility, - Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: - Remote flexible working arrangements - Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy - Quarterly celebrations and team events - Table tennis, board games, gym sessions, book club, and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.80:T2097,

Why join us?

Big tech impact, without the big tech ick.

As the Head of Property, you will build and lead Mitti Insurance’s ISR Property underwriting function in Australia. establishing a profitable, well-underwritten portfolio of ISR and related commercial lines while developing the team, broker relationships, and market credibility that will underpin long-term growth. The Head of Property sets the underwriting strategy, owns portfolio performance, and shapes what Mitti Insurance stands for in the Australian general insurance market.

Key Responsibilities:

Own end-to-end portfolio performance across all general property lines in Australia —
setting underwriting strategy, managing risk quality and profitability, and delivering
against agreed loss ratio and premium growth targets.
Lead and develop the ISR underwriting team, building a high-performing culture of
technical excellence, continuous improvement, and clear accountability.
Drive broker engagement and new business development, establishing Mitti Insurance
as a credible and preferred ISR partner across target segments in the Australian
market.
Set and maintain underwriting guidelines, authority frameworks, and risk appetite for
the ISR portfolio, aligned with reinsurance arrangements and Mitti Insurance’s overall
risk strategy.
Collaborate with actuarial, claims, and product teams to ensure pricing adequacy,
coverage alignment, and claims experience feed back into underwriting decisions in a
closed loop.
Ensure all underwriting activity complies with Australian Securities and Investments
Commission (ASIC) requirements, Australian Financial Services Licence (AFSL)
conditions, and Mitti Insurance internal risk and compliance framework.
Represent Mitti Insurance in broker and industry forums, building the brand and
reputation of the ISR portfolio across the Australian market.

Required Skills & Experience:
Technical skills:

Deep technical expertise in commercial liability lines — General Property, ISR, —
demonstrated through hands-on underwriting of complex and large risks.
Demonstrated ability to manage an ISR portfolio from a profit and loss (P&L)
perspective, including pricing strategy, capacity management, and reinsurance
utilisation.
Strong working knowledge of Australian insurance regulatory requirements, including
Australian Financial Services Licence (AFSL) compliance obligations and Australian
Securities and Investments Commission (ASIC) conduct standards.
Track record of setting underwriting guidelines and authority frameworks, including
managing delegated authority arrangements and binding authority agreements.
Analytical capability to interpret loss experience, exposure data, and market trends to
inform underwriting strategy and test pricing adequacy.

Behavioural skills:

Leads with conviction — makes clear, well-reasoned underwriting decisions and builds
confidence in team members, brokers, and leadership by standing behind them.
Commercially sharp — connects underwriting decisions to business outcomes and
views the portfolio through a profitability lens, not just a risk lens.
Builds genuine broker relationships — invests in long-term partnerships grounded in
trust, responsiveness, and consistent service rather than transactional interactions.
Proactive, collaborative, and resilient — manages competing priorities across strategy,
technical underwriting, people leadership, and stakeholder engagement without losing
momentum.
Develops the people around them — creates a team environment where underwriters
build technical capability, take on greater authority, and feel real ownership of their
decisions.

AI skills:

Uses AI tools to accelerate risk assessment, portfolio analysis, and market research
reducing manual effort and surfacing insights faster than traditional methods.
Evaluates AI-assisted outputs with sound underwriting judgment — validates and
refines AI-generated risk summaries or pricing signals rather than accepting them
uncritically.
Actively explores how emerging AI capabilities can improve underwriting workflows
and brings relevant tools and ideas to the team.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

81:T1772,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. As the Head of Property, you will build and lead Mitti Insurance’s ISR Property underwriting function in Australia. establishing a profitable, well-underwritten portfolio of ISR and related commercial lines while developing the team, broker relationships, and market credibility that will underpin long-term growth. The Head of Property sets the underwriting strategy, owns portfolio performance, and shapes what Mitti Insurance stands for in the Australian general insurance market. Key Responsibilities: - Own end-to-end portfolio performance across all general property lines in Australia — setting underwriting strategy, managing risk quality and profitability, and delivering against agreed loss ratio and premium growth targets. - Lead and develop the ISR underwriting team, building a high-performing culture of technical excellence, continuous improvement, and clear accountability. - Drive broker engagement and new business development, establishing Mitti Insurance as a credible and preferred ISR partner across target segments in the Australian market. - Set and maintain underwriting guidelines, authority frameworks, and risk appetite for the ISR portfolio, aligned with reinsurance arrangements and Mitti Insurance’s overall risk strategy. - Collaborate with actuarial, claims, and product teams to ensure pricing adequacy, coverage alignment, and claims experience feed back into underwriting decisions in a closed loop. - Ensure all underwriting activity complies with Australian Securities and Investments Commission (ASIC) requirements, Australian Financial Services Licence (AFSL) conditions, and Mitti Insurance internal risk and compliance framework. - Represent Mitti Insurance in broker and industry forums, building the brand and reputation of the ISR portfolio across the Australian market. Required Skills & Experience: Technical skills: - Deep technical expertise in commercial liability lines — General Property, ISR, — demonstrated through hands-on underwriting of complex and large risks. - Demonstrated ability to manage an ISR portfolio from a profit and loss (P&L) perspective, including pricing strategy, capacity management, and reinsurance utilisation. - Strong working knowledge of Australian insurance regulatory requirements, including Australian Financial Services Licence (AFSL) compliance obligations and Australian Securities and Investments Commission (ASIC) conduct standards. - Track record of setting underwriting guidelines and authority frameworks, including managing delegated authority arrangements and binding authority agreements. - Analytical capability to interpret loss experience, exposure data, and market trends to inform underwriting strategy and test pricing adequacy. Behavioural skills: - Leads with conviction — makes clear, well-reasoned underwriting decisions and builds confidence in team members, brokers, and leadership by standing behind them. - Commercially sharp — connects underwriting decisions to business outcomes and views the portfolio through a profitability lens, not just a risk lens. - Builds genuine broker relationships — invests in long-term partnerships grounded in trust, responsiveness, and consistent service rather than transactional interactions. - Proactive, collaborative, and resilient — manages competing priorities across strategy, technical underwriting, people leadership, and stakeholder engagement without losing momentum. - Develops the people around them — creates a team environment where underwriters build technical capability, take on greater authority, and feel real ownership of their decisions. AI skills: - Uses AI tools to accelerate risk assessment, portfolio analysis, and market research reducing manual effort and surfacing insights faster than traditional methods. - Evaluates AI-assisted outputs with sound underwriting judgment — validates and refines AI-generated risk summaries or pricing signals rather than accepting them uncritically. - Actively explores how emerging AI capabilities can improve underwriting workflows and brings relevant tools and ideas to the team. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.82:T261b,

Why join us?

Big tech impact, without the big tech ick.

Role Purpose

Key Responsibilities

Drive customer success and stickiness

Own technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value.
Deliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget.
Advise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably.
Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts.
Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.
Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap.
Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base.

Improve how we deliver

Identify recurring technical patterns across customer integrations, propose and participate in standardisation efforts: new packaged offerings, reusable automation, or templated solutions that reduce delivery effort across the customer base, not just for one account.
Build and maintain technical automations (scripts, workflows, tooling) that reduce manual effort in the standard delivery motion, contributing them back to the shared Customer Solution & Implementation toolkit rather than keeping them account-specific.
Flag when the same "out of scope" request appears repeatedly across customers, as a signal the package boundary itself needs to move, not just that this customer needs an exception.

Required Skills & Experience

Technical Skills

Proven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights.
Comfortable building across scripting or programming languages (e.g. Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases.
Able to navigate a wide variety of enterprise system architectures, data models, and integration patterns.
Confident reading API documentation and building or troubleshooting API integrations in enterprise environments.
Background spanning software development and data analytics; comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders.

Behavioural Skills

Translates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders.
Stays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail.
Customer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems.
Self-directed and comfortable with ambiguity; exercises sound judgment on edge cases while operating within a defined delivery methodology.
Team-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes.
Distinguishes clearly between solving a customer's immediate problem and identifying a systemic delivery improvement worth productising, and routes each appropriately.

AI Skills

Uses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster.
Applies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying.
Proficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction.

Benefits

At Mitti, we care about people and growing the team, through:

Equity with high growth potential, and a competitive salary,
Hybrid working arrangements with flexibility,
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You'll also receive other perks such as:

Remote flexible working arrangements
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events
Table tennis, board games, gym sessions, book club, and pet-friendly offices.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

83:T1b8b,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Role Purpose This role exists to unlock technical value for Mitti’s customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design & Engineering (PDE). They own end-to-end delivery of integration offerings within defined scope, timeline, and budget, escalating only where customer requirements exceed standard package boundaries. Key Responsibilities Drive customer success and stickiness - Own technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value. - Deliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget. - Advise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably. - Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts. - Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle. - Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap. - Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base. Improve how we deliver - Identify recurring technical patterns across customer integrations, propose and participate in standardisation efforts: new packaged offerings, reusable automation, or templated solutions that reduce delivery effort across the customer base, not just for one account. - Build and maintain technical automations (scripts, workflows, tooling) that reduce manual effort in the standard delivery motion, contributing them back to the shared Customer Solution & Implementation toolkit rather than keeping them account-specific. - Flag when the same "out of scope" request appears repeatedly across customers, as a signal the package boundary itself needs to move, not just that this customer needs an exception. Required Skills & Experience Technical Skills - Proven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights. - Comfortable building across scripting or programming languages (e.g. Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases. - Able to navigate a wide variety of enterprise system architectures, data models, and integration patterns. - Confident reading API documentation and building or troubleshooting API integrations in enterprise environments. - Background spanning software development and data analytics; comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders. Behavioural Skills - Translates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders. - Stays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail. - Customer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems. - Self-directed and comfortable with ambiguity; exercises sound judgment on edge cases while operating within a defined delivery methodology. - Team-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes. - Distinguishes clearly between solving a customer's immediate problem and identifying a systemic delivery improvement worth productising, and routes each appropriately. AI Skills - Uses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster. - Applies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying. - Proficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction. Benefits At Mitti, we care about people and growing the team, through: - Equity with high growth potential, and a competitive salary, - Hybrid working arrangements with flexibility, - Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: - Remote flexible working arrangements - Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy - Quarterly celebrations and team events - Table tennis, board games, gym sessions, book club, and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.84:T257f,

Why join us?

Big tech impact, without the big tech ick.

Role Purpose

Key Responsibilities

Drive customer success and stickiness

Own technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value.
Deliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget.
Advise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably.
Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts.
Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.
Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap.
Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base.

Improve how we deliver

Identify recurring technical patterns across customer integrations, propose and participate in standardisation efforts: new packaged offerings, reusable automation, or templated solutions that reduce delivery effort across the customer base, not just for one account.
Build and maintain technical automations (scripts, workflows, tooling) that reduce manual effort in the standard delivery motion, contributing them back to the shared Customer Solution & Implementation toolkit rather than keeping them account-specific.
Flag when the same "out of scope" request appears repeatedly across customers, as a signal the package boundary itself needs to move, not just that this customer needs an exception.

Required Skills & Experience

Technical Skills

Proven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights.
Comfortable building across scripting or programming languages (e.g. Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases.
Able to navigate a wide variety of enterprise system architectures, data models, and integration patterns.
Confident reading API documentation and building or troubleshooting API integrations in enterprise environments.
Background spanning software development and data analytics; comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders.

Behavioural Skills

Translates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders.
Stays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail.
Customer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems.
Self-directed and comfortable with ambiguity; exercises sound judgment on edge cases while operating within a defined delivery methodology.
Team-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes.
Distinguishes clearly between solving a customer's immediate problem and identifying a systemic delivery improvement worth productising, and routes each appropriately.

AI Skills

Uses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster.
Applies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying.
Proficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction.

Benefits

At Mitti, we care about people and growing the team, through:

Equity with high growth potential, and a competitive salary,
Hybrid working arrangements with flexibility,
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You'll also receive other perks such as:

Remote flexible working arrangements
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events
Table tennis, board games, gym sessions, book club, and pet-friendly offices.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

85:T1b83,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Role Purpose This role exists to unlock technical value for Mitti’s customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design & Engineering (PDE). They own end-to-end delivery of integration offerings within defined scope, timeline, and budget, escalating only where customer requirements exceed standard package boundaries. Key Responsibilities Drive customer success and stickiness - Own technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value. - Deliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget. - Advise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably. - Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts. - Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle. - Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap. - Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base. Improve how we deliver - Identify recurring technical patterns across customer integrations, propose and participate in standardisation efforts: new packaged offerings, reusable automation, or templated solutions that reduce delivery effort across the customer base, not just for one account. - Build and maintain technical automations (scripts, workflows, tooling) that reduce manual effort in the standard delivery motion, contributing them back to the shared Customer Solution & Implementation toolkit rather than keeping them account-specific. - Flag when the same "out of scope" request appears repeatedly across customers, as a signal the package boundary itself needs to move, not just that this customer needs an exception. Required Skills & Experience Technical Skills - Proven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights. - Comfortable building across scripting or programming languages (e.g. Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases. - Able to navigate a wide variety of enterprise system architectures, data models, and integration patterns. - Confident reading API documentation and building or troubleshooting API integrations in enterprise environments. - Background spanning software development and data analytics; comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders. Behavioural Skills - Translates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders. - Stays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail. - Customer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems. - Self-directed and comfortable with ambiguity; exercises sound judgment on edge cases while operating within a defined delivery methodology. - Team-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes. - Distinguishes clearly between solving a customer's immediate problem and identifying a systemic delivery improvement worth productising, and routes each appropriately. AI Skills - Uses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster. - Applies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying. - Proficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction. Benefits At Mitti, we care about people and growing the team, through: - Equity with high growth potential, and a competitive salary, - Hybrid working arrangements with flexibility, - Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: - Remote flexible working arrangements - Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy - Quarterly celebrations and team events - Table tennis, board games, gym sessions, book club, and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.86:T1db2,

Why join us?

Big tech impact, without the big tech ick.

Role Purpose

What you'll do

Own technical solution design for select customers, from scoping integrations and data workflows through to working implementations.
Build and maintain Workato integrations and automations that connect Mitti to customers' systems and trigger actions off events in the platform.
Deliver our standard Integration/Automation packages end-to-end (scope, build, test, handoff) on time and within the effort budget.
Advise customers and partners on integration architecture, and support CSMs and AEs with implementation plans and pre-sales technical questions (APIs, security architecture, cloud integrations).
Act as the technical bridge between GTM, PDE and API & Integrations Engineering, routing customer integration feedback to the roadmap.
Spot recurring patterns and repeated "out of scope" requests across customers, and help turn them into packaged offerings, reusable automations and shared tooling in the Customer Solution & Implementation toolkit.

What you'll bring

Integration and automation

Hands-on experience building and maintaining automations in an iPaaS or workflow-automation platform, such as Workato or Zapier.
Proven track record of building and maintaining custom system-to-system automations (webhooks, REST APIs, OAuth, data mapping) triggered by events in a core platform, beyond configuring pre-built templates.
You can speak in detail about an integration tool you've used: what you built, how it worked and the trade-offs.

Custom code

Comfort writing code (JavaScript, Python or similar) inside workflows where drag-and-drop steps fall short: custom scripting, complex conditional logic, parsing nested JSON and error handling.
Broader scripting or programming experience (Python, JavaScript, Ruby, Go) to automate workflows or extend the platform for specific customer use cases.

Data and APIs

SQL and relational data modelling, and experience turning raw data into business-relevant insight.
Confidence reading API documentation and building or troubleshooting API integrations across a wide variety of enterprise system architectures, data models and integration patterns.

Ways of working

Credible with both engineers and business stakeholders, with a customer-first, self-directed approach to a high-volume, concurrent workload.
Fluent use of AI tools and coding assistants to speed up spec writing, data analysis and automation builds. You review AI-generated code for quality, correctness and security before deploying.

Benefits

At Mitti, we care about people and growing the team, through:

Equity with high growth potential, and a competitive salary,
Hybrid working arrangements with flexibility,
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You'll also receive other perks such as:

Remote flexible working arrangements
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events
Table tennis, board games, gym sessions, book club, and pet-friendly offices.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

87:T1539,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Role Purpose This role exists to unlock technical value for Mitti’s customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design & Engineering (PDE). They own end-to-end delivery of integration offerings within defined scope, timeline, and budget, escalating only where customer requirements exceed standard package boundaries. What you'll do - Own technical solution design for select customers, from scoping integrations and data workflows through to working implementations. - Build and maintain Workato integrations and automations that connect Mitti to customers' systems and trigger actions off events in the platform. - Deliver our standard Integration/Automation packages end-to-end (scope, build, test, handoff) on time and within the effort budget. - Advise customers and partners on integration architecture, and support CSMs and AEs with implementation plans and pre-sales technical questions (APIs, security architecture, cloud integrations). - Act as the technical bridge between GTM, PDE and API & Integrations Engineering, routing customer integration feedback to the roadmap. - Spot recurring patterns and repeated "out of scope" requests across customers, and help turn them into packaged offerings, reusable automations and shared tooling in the Customer Solution & Implementation toolkit. What you'll bring Integration and automation - Hands-on experience building and maintaining automations in an iPaaS or workflow-automation platform, such as Workato or Zapier. - Proven track record of building and maintaining custom system-to-system automations (webhooks, REST APIs, OAuth, data mapping) triggered by events in a core platform, beyond configuring pre-built templates. - You can speak in detail about an integration tool you've used: what you built, how it worked and the trade-offs. Custom code - Comfort writing code (JavaScript, Python or similar) inside workflows where drag-and-drop steps fall short: custom scripting, complex conditional logic, parsing nested JSON and error handling. - Broader scripting or programming experience (Python, JavaScript, Ruby, Go) to automate workflows or extend the platform for specific customer use cases. Data and APIs - SQL and relational data modelling, and experience turning raw data into business-relevant insight. - Confidence reading API documentation and building or troubleshooting API integrations across a wide variety of enterprise system architectures, data models and integration patterns. Ways of working - Credible with both engineers and business stakeholders, with a customer-first, self-directed approach to a high-volume, concurrent workload. - Fluent use of AI tools and coding assistants to speed up spec writing, data analysis and automation builds. You review AI-generated code for quality, correctness and security before deploying. Benefits At Mitti, we care about people and growing the team, through: - Equity with high growth potential, and a competitive salary, - Hybrid working arrangements with flexibility, - Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: - Remote flexible working arrangements - Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy - Quarterly celebrations and team events - Table tennis, board games, gym sessions, book club, and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.88:T2029,

Why join us?

Big tech impact, without the big tech ick.

Role Purpose

The Customer Onboarding Manager exists to ensure every new Mitti customer reaches their first value moment quickly and confidently, reducing time-to-value and early churn risk. Working within the Customer Solutions & Implementation team, this role is the primary delivery mechanism for structured, scalable onboarding across our growing customer base.

Key responsibilities

Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria.
Lead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage.
Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early.
Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution.
Act as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value within Mitti.
Proactively identify risks and obstacles to customer progress, escalating and resolving issues before they become churn signals.
Coordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights that maintain customer momentum.
Build and continuously improve onboarding templates and playbooks that increase efficiency and support scale as the customer base grows.

Required skills & experience

Technical Skills

Proven track record implementing software, managing projects, or consulting in a SaaS environment.
Depth and quality of outcomes matter more than years on a CV.
Ability to use data across multiple tools to diagnose product adoption gaps and execute strategies that address them.
Comfortable navigating tools like Jira, Salesforce, or equivalent project management and CRM platforms to manage workload and customer context.
Project management qualification desirable; Agile or Waterfall preferred. Enterprise-level onboarding experience is a strong plus.

Behavioural Skills

Exceptional communication and facilitation skills: able to train groups, lead executive conversations, and translate technical complexity into clear, actionable guidance.
Proactive and detail-oriented; able to manage competing priorities in a fast-paced environment without losing sight of what matters to customers.
Genuine growth mindset: actively seeks feedback, challenges the status quo, and consistently looks for ways to improve processes and outcomes.
Strong active listening skills; able to understand customer pain points quickly and translate them into concrete next actions.

AI Skills

Comfortable experimenting with AI tools to improve personal productivity, onboarding material quality, and customer communication.
Demonstrates a practical, results-oriented approach to AI adoption: not just awareness, but consistent use in day-to-day work.

Success looks like

Customers consistently reach go-live on time, with onboarding completion rates at or above team targets.
Post-onboarding NPS and satisfaction scores reflect a positive, confidence-building experience for customers.
CSM handoffs are seamless: Customer Success Managers receive full context and need minimal re-education to continue customer momentum.
A library of scalable onboarding playbooks and templates is in active use, measurably reducing average time-to-value.
Churn risk attributable to onboarding issues is materially lower, evidenced by improved early adoption metrics and customer health scores.

Key stakeholders

Sales: deal handoff, alignment on customer goals, timelines, and expectations preonboarding
Customer Success Managers: seamless post-onboarding transition and ongoing customer health
Product: surfacing implementation feedback to inform roadmap priorities
Customers: primary delivery partner and point of contact throughout the onboarding journey
Customer Solutions & Implementation team: shared delivery standards, playbook development, and continuous improvement

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

89:T16c7,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Role Purpose The Customer Onboarding Manager exists to ensure every new Mitti customer reaches their first value moment quickly and confidently, reducing time-to-value and early churn risk. Working within the Customer Solutions & Implementation team, this role is the primary delivery mechanism for structured, scalable onboarding across our growing customer base. Key responsibilities - Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria. - Lead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage. - Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early. - Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution. - Act as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value within Mitti. - Proactively identify risks and obstacles to customer progress, escalating and resolving issues before they become churn signals. - Coordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights that maintain customer momentum. - Build and continuously improve onboarding templates and playbooks that increase efficiency and support scale as the customer base grows. Required skills & experience Technical Skills - Proven track record implementing software, managing projects, or consulting in a SaaS environment. - Depth and quality of outcomes matter more than years on a CV. - Ability to use data across multiple tools to diagnose product adoption gaps and execute strategies that address them. - Comfortable navigating tools like Jira, Salesforce, or equivalent project management and CRM platforms to manage workload and customer context. - Project management qualification desirable; Agile or Waterfall preferred. Enterprise-level onboarding experience is a strong plus. Behavioural Skills - Exceptional communication and facilitation skills: able to train groups, lead executive conversations, and translate technical complexity into clear, actionable guidance. - Proactive and detail-oriented; able to manage competing priorities in a fast-paced environment without losing sight of what matters to customers. - Genuine growth mindset: actively seeks feedback, challenges the status quo, and consistently looks for ways to improve processes and outcomes. - Strong active listening skills; able to understand customer pain points quickly and translate them into concrete next actions. AI Skills - Comfortable experimenting with AI tools to improve personal productivity, onboarding material quality, and customer communication. - Demonstrates a practical, results-oriented approach to AI adoption: not just awareness, but consistent use in day-to-day work. Success looks like - Customers consistently reach go-live on time, with onboarding completion rates at or above team targets. - Post-onboarding NPS and satisfaction scores reflect a positive, confidence-building experience for customers. - CSM handoffs are seamless: Customer Success Managers receive full context and need minimal re-education to continue customer momentum. - A library of scalable onboarding playbooks and templates is in active use, measurably reducing average time-to-value. - Churn risk attributable to onboarding issues is materially lower, evidenced by improved early adoption metrics and customer health scores. Key stakeholders - Sales: deal handoff, alignment on customer goals, timelines, and expectations preonboarding - Customer Success Managers: seamless post-onboarding transition and ongoing customer health - Product: surfacing implementation feedback to inform roadmap priorities - Customers: primary delivery partner and point of contact throughout the onboarding journey - Customer Solutions & Implementation team: shared delivery standards, playbook development, and continuous improvement We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.8a:T3bb0,

Why join us?

Big tech impact, without the big tech ick.

At Mitti, we help businesses get better every day by giving front-line teams tools to capture issues, learn, and act — across web, mobile, and an evolving ecosystem of sensors, integrations, and AI-powered capabilities.

Quality Engineering is central to that mission. Our Quality Engineers enable teams to ship high-quality software fast and with confidence, by embedding quality into every phase of delivery and using automation and AI to make quality scalable across our platform.

The role

As a Quality Engineer II, you are an enabler for product and engineering teams:

You help teams own the quality of their deliverables (self-serve quality) while ensuring we maintain a consistently high bar across the platform.
You use data, automation, and AI tooling to surface risks, reduce toil, and improve the reliability and performance of our products.
You work across the lifecycle — from discovery and design to deployment and production — to make sure quality is designed in, not tested on at the end.

You’ll be part of the central Quality Engineering team working across our engineering groups, collaborating with engineers, product managers, designers, and data/AI specialists.

How you can have an impact

In this role you will:

Help raise the quality bar of our product by making quality expectations explicit, measurable, and aligned with group and business goals.
Shine a light on product quality by defining and maintaining metrics, dashboards, and scorecards that make quality visible and actionable for groups and leaders.
Improve efficiency through automation and AI by expanding automated testing, trialing AI-based testing tools, and removing manual, repetitive work from the delivery process.
Support building and testing at scale by helping keep our products reliable and scalable for large, complex customers.
Strengthen a collaborative, knowledge-driven quality culture by sharing practices, and contributing to quality initiatives that benefit engineering as a whole.
Help design quality capabilities (metrics, dashboards, automation, AI-assisted workflows) that scale across teams and reduce dependency on individual QE involvement over time.

How we approach quality

We use a combination of human judgment, automation, and AI to scale quality:

Human-led: Defining quality strategy, risk assessment, and decision-making in ambiguous or high-impact scenarios
AI-assisted: Using AI to accelerate test creation, analysis, triage, and insight generation
AI-driven: Automating repeatable quality signals, checks, and workflows to enable teams to increasingly self-serve quality

Our goal is to progressively evolve from manual and QE-led activities toward more automated and AI-enabled systems, with QE focusing on designing, enabling, and governing these systems while continuing to apply hands-on support where needed.

The teams

You’ll work with our QE team and cross-functional groups responsible for key parts of our SaaS platform — from inspections and actions, to training, analytics, integrations, and platform capabilities. Each group has:

An Engineering Manager, Product Manager, and Designer
Direct access to customers and support teams
Support from specialists in Quality Engineering and Platform

Quality Engineers are centrally aligned to the QE team and work with multiple product groups, enabling us to share learnings, reusable assets, and consistent practices across Mitti.

What you’ll be doing

Enable groups to own and improve quality

Partner with product and engineering to understand our current quality practices and maturity and contribute to an improvement roadmap grounded in data.
Contribute to our quality strategy and testing approaches that align with industry best-practice, business goals, and quality goals and priorities.
Help identify gaps, risks, and opportunities for improvement in our approach to quality.

Embed quality early in the lifecycle

Contribute to test strategies and plans that cover unit, integration, API, UI/e2e tests, observability, and production validation.
Help design and maintain automated tests (API, integration, and critical end-to-end flows) that run in CI/CD and provide fast, reliable feedback.
Work with engineers teams to improve test reliability ensuring pipelines are trustworthy and fast.
Experiment with and adopt AI-enabled tools (e.g. for test generation, coverage analysis, bug triage, anomaly detection) where they demonstrably improve quality and efficiency.
Build reusable frameworks, dashboards, templates, and AI agents that make quality increasingly self-serve for product teams.

Drive automation, AI usage, and tooling

Proactively identify QE activities that should disappear into automation or agents over time, and track the reduction of manual effort as a measure of impact.

Make quality visible through metrics and feedback

Define and evolve quality metrics (e.g. customer problem reports, bug age and backlog, incident trends, crash rates, performance indicators) and connect them to team goals.
Build or extend dashboards and automated reports that provide timely, continuous feedback on product health to groups and stakeholders (e.g. Slack updates, Grafana dashboards, scorecards).
Use metrics and customer feedback to prioritise quality work (customer problem reports, bugs, tech debt, incident improvement actions) and drive remediation in the most impacted areas.
Ensure quality signals are consumable directly by engineering teams and leaders, enabling action without requiring QE interpretation or intervention in most cases.

Support building and testing at scale

Ensure quality checks are integrated into delivery workflows (and, where relevant, help validate performance limits and SLOs).
Ensure quality practices support the needs of enterprise customers (scale, reliability, data integrity) and complex organisational setups.
Where relevant, contribute to performance and load testing for critical workflows and services, in partnership with platform and product teams.

Grow a collaborative, learning-focused quality culture

Share knowledge through workshops, pairing, and documentation, helping teams build confidence in quality practices and tools.
Contribute to QE working groups and cross-team initiatives to drive horizontal improvements (e.g. mobile parity, test device strategy, incident processes, API frameworks).
Start contributing to the broader engineering community via internal talks, roadshows, newsletters, or documentation, sharing learnings and practical insights from your team.

What you will need

You will be a great fit if you have:

Experience in software quality or engineering roles, with a focus on building and testing modern web, mobile applications and services.
Hands-on skills with test automation frameworks and tools, especially for APIs, mobile, and end-to-end flows, and a solid understanding of good unit/integration testing practices.
Experience working with microservices, distributed systems, and cloud-hosted SaaS, including both manual and automated validation approaches.
Familiarity with or strong interest in using AI-powered tools to improve testing, triage, or quality analysis (even if you haven’t used them extensively yet).
Demonstrated ability to drive quality improvement initiatives — from planning through execution, stakeholder communication, and measuring outcomes, with support where needed.
Understanding of how testing and quality practices interact with CI/CD pipelines and modern delivery practices.
Strong communication, collaboration, and influencing skills — you can work effectively with engineers, engineering managers, product managers, designers, and stakeholders across groups.
A growth mindset and comfort working in a fast-paced, evolving environment where priorities can shift and learning is continuous.
Prior experience in Agile delivery environments and cross-functional product teams.

What Success Looks Like

Success in this role is demonstrated not only by improved quality outcomes, but by the extent to which teams can independently assess risk, quality, and readiness using systems and signals designed by QE.

Nice to have

Bachelor’s degree in computer science, engineering, or a related field, or equivalent practical experience.
Experience with at least one modern programming language (e.g. Golang, JavaScript/TypeScript) and willingness to dig into code when needed.
Exposure to non-functional testing (load, performance, resilience, reliability) and observability practices.
Experience working with AI features or AI-assisted workflows (e.g. AI testing tools, anomaly detection, intelligent triage), and an interest in responsible and ethical AI practices.
Background in platform or infrastructure quality, particularly in high-scale, multi-tenant SaaS environments.
If you’re passionate about helping teams move fast with confidence, excited by the idea of using data, automation, and AI to improve quality, and want to shape how a mission-critical platform is built and operated, we’d love to hear from you.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

8b:T2ad1,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. At Mitti, we help businesses get better every day by giving front-line teams tools to capture issues, learn, and act — across web, mobile, and an evolving ecosystem of sensors, integrations, and AI-powered capabilities. Quality Engineering is central to that mission. Our Quality Engineers enable teams to ship high-quality software fast and with confidence, by embedding quality into every phase of delivery and using automation and AI to make quality scalable across our platform. THE ROLE As a Quality Engineer II, you are an enabler for product and engineering teams: - You help teams own the quality of their deliverables (self-serve quality) while ensuring we maintain a consistently high bar across the platform. - You use data, automation, and AI tooling to surface risks, reduce toil, and improve the reliability and performance of our products. - You work across the lifecycle — from discovery and design to deployment and production — to make sure quality is designed in, not tested on at the end. You’ll be part of the central Quality Engineering team working across our engineering groups, collaborating with engineers, product managers, designers, and data/AI specialists. HOW YOU CAN HAVE AN IMPACT In this role you will: - Help raise the quality bar of our product by making quality expectations explicit, measurable, and aligned with group and business goals. - Shine a light on product quality by defining and maintaining metrics, dashboards, and scorecards that make quality visible and actionable for groups and leaders. - Improve efficiency through automation and AI by expanding automated testing, trialing AI-based testing tools, and removing manual, repetitive work from the delivery process. - Support building and testing at scale by helping keep our products reliable and scalable for large, complex customers. - Strengthen a collaborative, knowledge-driven quality culture by sharing practices, and contributing to quality initiatives that benefit engineering as a whole. - Help design quality capabilities (metrics, dashboards, automation, AI-assisted workflows) that scale across teams and reduce dependency on individual QE involvement over time. HOW WE APPROACH QUALITY We use a combination of human judgment, automation, and AI to scale quality: - Human-led: Defining quality strategy, risk assessment, and decision-making in ambiguous or high-impact scenarios - AI-assisted: Using AI to accelerate test creation, analysis, triage, and insight generation - AI-driven: Automating repeatable quality signals, checks, and workflows to enable teams to increasingly self-serve quality Our goal is to progressively evolve from manual and QE-led activities toward more automated and AI-enabled systems, with QE focusing on designing, enabling, and governing these systems while continuing to apply hands-on support where needed. THE TEAMS You’ll work with our QE team and cross-functional groups responsible for key parts of our SaaS platform — from inspections and actions, to training, analytics, integrations, and platform capabilities. Each group has: - An Engineering Manager, Product Manager, and Designer - Direct access to customers and support teams - Support from specialists in Quality Engineering and Platform Quality Engineers are centrally aligned to the QE team and work with multiple product groups, enabling us to share learnings, reusable assets, and consistent practices across Mitti. WHAT YOU’LL BE DOING ENABLE GROUPS TO OWN AND IMPROVE QUALITY - Partner with product and engineering to understand our current quality practices and maturity and contribute to an improvement roadmap grounded in data. - Contribute to our quality strategy and testing approaches that align with industry best-practice, business goals, and quality goals and priorities. - Help identify gaps, risks, and opportunities for improvement in our approach to quality. EMBED QUALITY EARLY IN THE LIFECYCLE - Contribute to test strategies and plans that cover unit, integration, API, UI/e2e tests, observability, and production validation. - Help design and maintain automated tests (API, integration, and critical end-to-end flows) that run in CI/CD and provide fast, reliable feedback. - Work with engineers teams to improve test reliability ensuring pipelines are trustworthy and fast. - Experiment with and adopt AI-enabled tools (e.g. for test generation, coverage analysis, bug triage, anomaly detection) where they demonstrably improve quality and efficiency. - Build reusable frameworks, dashboards, templates, and AI agents that make quality increasingly self-serve for product teams. DRIVE AUTOMATION, AI USAGE, AND TOOLING Proactively identify QE activities that should disappear into automation or agents over time, and track the reduction of manual effort as a measure of impact. MAKE QUALITY VISIBLE THROUGH METRICS AND FEEDBACK - Define and evolve quality metrics (e.g. customer problem reports, bug age and backlog, incident trends, crash rates, performance indicators) and connect them to team goals. - Build or extend dashboards and automated reports that provide timely, continuous feedback on product health to groups and stakeholders (e.g. Slack updates, Grafana dashboards, scorecards). - Use metrics and customer feedback to prioritise quality work (customer problem reports, bugs, tech debt, incident improvement actions) and drive remediation in the most impacted areas. - Ensure quality signals are consumable directly by engineering teams and leaders, enabling action without requiring QE interpretation or intervention in most cases. SUPPORT BUILDING AND TESTING AT SCALE - Ensure quality checks are integrated into delivery workflows (and, where relevant, help validate performance limits and SLOs). - Ensure quality practices support the needs of enterprise customers (scale, reliability, data integrity) and complex organisational setups. - Where relevant, contribute to performance and load testing for critical workflows and services, in partnership with platform and product teams. GROW A COLLABORATIVE, LEARNING-FOCUSED QUALITY CULTURE - Share knowledge through workshops, pairing, and documentation, helping teams build confidence in quality practices and tools. - Contribute to QE working groups and cross-team initiatives to drive horizontal improvements (e.g. mobile parity, test device strategy, incident processes, API frameworks). - Start contributing to the broader engineering community via internal talks, roadshows, newsletters, or documentation, sharing learnings and practical insights from your team. WHAT YOU WILL NEED You will be a great fit if you have: - Experience in software quality or engineering roles, with a focus on building and testing modern web, mobile applications and services. - Hands-on skills with test automation frameworks and tools, especially for APIs, mobile, and end-to-end flows, and a solid understanding of good unit/integration testing practices. - Experience working with microservices, distributed systems, and cloud-hosted SaaS, including both manual and automated validation approaches. - Familiarity with or strong interest in using AI-powered tools to improve testing, triage, or quality analysis (even if you haven’t used them extensively yet). - Demonstrated ability to drive quality improvement initiatives — from planning through execution, stakeholder communication, and measuring outcomes, with support where needed. - Understanding of how testing and quality practices interact with CI/CD pipelines and modern delivery practices. - Strong communication, collaboration, and influencing skills — you can work effectively with engineers, engineering managers, product managers, designers, and stakeholders across groups. - A growth mindset and comfort working in a fast-paced, evolving environment where priorities can shift and learning is continuous. - Prior experience in Agile delivery environments and cross-functional product teams. WHAT SUCCESS LOOKS LIKE - Success in this role is demonstrated not only by improved quality outcomes, but by the extent to which teams can independently assess risk, quality, and readiness using systems and signals designed by QE. NICE TO HAVE - Bachelor’s degree in computer science, engineering, or a related field, or equivalent practical experience. - Experience with at least one modern programming language (e.g. Golang, JavaScript/TypeScript) and willingness to dig into code when needed. - Exposure to non-functional testing (load, performance, resilience, reliability) and observability practices. - Experience working with AI features or AI-assisted workflows (e.g. AI testing tools, anomaly detection, intelligent triage), and an interest in responsible and ethical AI practices. - Background in platform or infrastructure quality, particularly in high-scale, multi-tenant SaaS environments. - If you’re passionate about helping teams move fast with confidence, excited by the idea of using data, automation, and AI to improve quality, and want to shape how a mission-critical platform is built and operated, we’d love to hear from you. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.8c:T25db,

Why join us?

Big tech impact, without the big tech ick.

Role Purpose
This role exists to maximise renewed revenue across the Digital segment. It delivers a world-class renewal experience for customers, reduces renewal friction in the Go-to-Market (GTM) selling motion, and ensures alignment toward Gross Dollar Retention (GDR) goals.

Account Associates maintain a consistent renewal framework for global GTM teams — diagnosing inefficiencies and optimising processes. Once established, the focus extends from retention to growth: surfacing expansion opportunity by leveraging product and commercial growth levers across the base.

How this role works

This is a sales support role established to restore selling capacity to Account Executives and developing optimised renewal processes for our customers. The regional Expansion Account Executives carry the renewal and expansion number; this role owns the processes behind it — preparing groundwork ahead of each renewal conversation, assuming the administrative workload and progressively automating that process to continuously refine workflows.

Key Responsibilities

Own the end-to-end renewal cycle for an assigned book of Digital accounts — quotes, contract changes, approvals and documentation prepared in line with cadenced timelines
Act as the single point of renewal support for Expansion Account Executives in your region — turn account history, usage and health data into a pre-call brief, then carry follow-up and paperwork to signature.
Prevent and resolve failed automatic renewals, billing breakdowns and account blockers — diagnose the root cause, fix the process failure, and route genuine churn intent to the Account Executive.
Maintain accurate and timely forecasting renewal data — status, risk flags, exceptions and expansion signals across suite of tools (Salesforce, Gong, Gainsight)
Restore Account Executive selling capacity — diagnose and automate inefficient processes and convert repeatable work into templates and playbooks.
As foundations hold, surface and nurture expansion indicators across regional book — leverage new products, features and commercial options into growth opportunity at renewal for Account Executives

What This Role Is Not
Does not carry the renewal or expansion revenue target — the Expansion Account Executive owns the number; this role enables it
Does not build the automation — Revenue Operations and Systems will build where diagnosis and requirements require
Is not a Customer Success Manager role or a support queue — it does not own the ongoing customer relationship or health, and blockers are cleared or routed, not absorbed.

Required Skills & Experience

Technical Skills

Delivers renewals, sales support or account operations at high volume in a Software as a Service (SaaS) business, holding accuracy and cycle time across a large book.
Improves a process rather than following one — documents how work happens today and specifies a better version clearly enough for a systems team to build, with a measured baseline.
Works confidently in Salesforce, Gainsight or equivalent Customer Relationship Management (CRM) tooling, and reads the signals in it — billing failures, usage drop-off, contract mismatches, expansion triggers — as a recommendation with an owner and an outcome.
Strong command of written and spoken English, with confidence in customer-facing communication, live renewal discussions and internal process documentation without heavy review

Behavioural Skills

Improves the system, not the ticket — uncomfortable doing the same manual task twice.
Makes others successful — measures performance by impact to Account Executives and broader Go-to-Market teams.
Works autonomously — runs book of renewals and a backlog of improvements without close management, collaborates cross-functionally and stays composed when a renewal is at risk.

AI Skills (required for every role)

Uses AI to remove manual preparation and outreach effort — account history, usage and contract detail into pre-call briefs, personalised outreach drafted at volume without losing a human tone, at-risk and expansion accounts spotted across the book.
Treats their own manual work as the next automation target — identifies what AI could take over and can articulate the time it saves.

Success Looks Like

A measured baseline for renewal effort exists — manual touches, cycle time and exceptions measured, not estimated — and effort per renewal is down against it.
Retention on regional assigned Digital book meets Gross Dollar Retention (GDR) goal
Account Executives enter renewals fully prepared with selling capacity measurably recovered
Process and billing leaks diagnosed, shipped with Revenue Operations and workarounds retired
From month six, strategic commercial focus shapes renewals as standard, producing a steady flow of qualified expansion opportunities.

Key Stakeholders

Regional Expansion Account Executive teams (primary internal customer)
Manager, Renewal Systems
Revenue Operations and Systems teams
Manila-based Customer Success Associates and Customer Success Managers
Product Marketing — new product and feature messaging used at renewal
Deal Desk and Billing
Director of Scaled Success (Manila)

What You Need to Know

Office/in-person: Based in Manila, three days per week in the office as a firm requirement.
Shift work: You must be comfortable with working hours aligned to your region — APAC, EMEA or AMER — one role per regional shift, outside standard Manila hours as a firm requirement
Travel: Not typically required

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

8d:T1ca2,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Role Purpose This role exists to maximise renewed revenue across the Digital segment. It delivers a world-class renewal experience for customers, reduces renewal friction in the Go-to-Market (GTM) selling motion, and ensures alignment toward Gross Dollar Retention (GDR) goals. Account Associates maintain a consistent renewal framework for global GTM teams — diagnosing inefficiencies and optimising processes. Once established, the focus extends from retention to growth: surfacing expansion opportunity by leveraging product and commercial growth levers across the base. How this role works This is a sales support role established to restore selling capacity to Account Executives and developing optimised renewal processes for our customers. The regional Expansion Account Executives carry the renewal and expansion number; this role owns the processes behind it — preparing groundwork ahead of each renewal conversation, assuming the administrative workload and progressively automating that process to continuously refine workflows. Key Responsibilities - Own the end-to-end renewal cycle for an assigned book of Digital accounts — quotes, contract changes, approvals and documentation prepared in line with cadenced timelines - Act as the single point of renewal support for Expansion Account Executives in your region — turn account history, usage and health data into a pre-call brief, then carry follow-up and paperwork to signature. - Prevent and resolve failed automatic renewals, billing breakdowns and account blockers — diagnose the root cause, fix the process failure, and route genuine churn intent to the Account Executive. - Maintain accurate and timely forecasting renewal data — status, risk flags, exceptions and expansion signals across suite of tools (Salesforce, Gong, Gainsight) - Restore Account Executive selling capacity — diagnose and automate inefficient processes and convert repeatable work into templates and playbooks. - As foundations hold, surface and nurture expansion indicators across regional book — leverage new products, features and commercial options into growth opportunity at renewal for Account Executives What This Role Is Not - Does not carry the renewal or expansion revenue target — the Expansion Account Executive owns the number; this role enables it - Does not build the automation — Revenue Operations and Systems will build where diagnosis and requirements require - Is not a Customer Success Manager role or a support queue — it does not own the ongoing customer relationship or health, and blockers are cleared or routed, not absorbed. Required Skills & Experience Technical Skills - Delivers renewals, sales support or account operations at high volume in a Software as a Service (SaaS) business, holding accuracy and cycle time across a large book. - Improves a process rather than following one — documents how work happens today and specifies a better version clearly enough for a systems team to build, with a measured baseline. - Works confidently in Salesforce, Gainsight or equivalent Customer Relationship Management (CRM) tooling, and reads the signals in it — billing failures, usage drop-off, contract mismatches, expansion triggers — as a recommendation with an owner and an outcome. - Strong command of written and spoken English, with confidence in customer-facing communication, live renewal discussions and internal process documentation without heavy review Behavioural Skills - Improves the system, not the ticket — uncomfortable doing the same manual task twice. - Makes others successful — measures performance by impact to Account Executives and broader Go-to-Market teams. - Works autonomously — runs book of renewals and a backlog of improvements without close management, collaborates cross-functionally and stays composed when a renewal is at risk. AI Skills (required for every role) - Uses AI to remove manual preparation and outreach effort — account history, usage and contract detail into pre-call briefs, personalised outreach drafted at volume without losing a human tone, at-risk and expansion accounts spotted across the book. - Treats their own manual work as the next automation target — identifies what AI could take over and can articulate the time it saves. Success Looks Like - A measured baseline for renewal effort exists — manual touches, cycle time and exceptions measured, not estimated — and effort per renewal is down against it. - Retention on regional assigned Digital book meets Gross Dollar Retention (GDR) goal - Account Executives enter renewals fully prepared with selling capacity measurably recovered - Process and billing leaks diagnosed, shipped with Revenue Operations and workarounds retired - From month six, strategic commercial focus shapes renewals as standard, producing a steady flow of qualified expansion opportunities. Key Stakeholders - Regional Expansion Account Executive teams (primary internal customer) - Manager, Renewal Systems - Revenue Operations and Systems teams - Manila-based Customer Success Associates and Customer Success Managers - Product Marketing — new product and feature messaging used at renewal - Deal Desk and Billing - Director of Scaled Success (Manila) What You Need to Know - Office/in-person: Based in Manila, three days per week in the office as a firm requirement. - Shift work: You must be comfortable with working hours aligned to your region — APAC, EMEA or AMER — one role per regional shift, outside standard Manila hours as a firm requirement - Travel: Not typically required We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.8e:T1d03,

Why join us?

Big tech impact, without the big tech ick.

As a Customer Onboarding Manager at Mitti, you’ll play a key role in helping every new customer get up and running quickly, confidently, and successfully. You’ll lead structured, scalable onboarding experiences that help customers reach their first value moment sooner, while reducing early churn risk and setting the foundation for long-term success. Working within our Customer Solutions & Implementation team, you’ll be the driving force behind delivering an exceptional onboarding experience as we continue to grow.

How you will spend your time:

Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria.
Lead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage.
Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early.
Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution.
Act as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value within Mitti.
Proactively identify risks and obstacles to customer progress, escalating and resolving issues before they become churn signals.
Coordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights that maintain customer momentum.
Build and continuously improve onboarding templates and playbooks that increase efficiency and support scale as the customer base grows.

About you:

Technical Skills

Proven track record implementing software, managing projects, or consulting in a SaaS environment.
Depth and quality of outcomes matter more than years on a CV.
Ability to use data across multiple tools to diagnose product adoption gaps and execute strategies that address them.
Comfortable navigating tools like Jira, Salesforce, or equivalent project management and CRM platforms to manage workload and customer context.
Project management qualification desirable; Agile or Waterfall preferred. Enterprise-level onboarding experience is a strong plus.

Behavioural Skills

Exceptional communication and facilitation skills: able to train groups, lead executive conversations, and translate technical complexity into clear, actionable guidance.
Proactive and detail-oriented; able to manage competing priorities in a fast-paced environment without losing sight of what matters to customers.
Genuine growth mindset: actively seeks feedback, challenges the status quo, and consistently looks for ways to improve processes and outcomes.
Strong active listening skills; able to understand customer pain points quickly and translate them into concrete next actions.

AI Skills

Comfortable experimenting with AI tools to improve personal productivity, onboarding material quality, and customer communication.
Demonstrates a practical, results-oriented approach to AI adoption: not just awareness, but consistent use in day-to-day work.

More than a job:

Equity with high growth potential, and a competitive salary
Flexible working arrangements
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as EAP services and generous parental leave policy
Quarterly celebrations and team events
On-site gym, table tennis, board games, books library, and pet-friendly offices

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

8f:T1524,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. As a Customer Onboarding Manager at Mitti, you’ll play a key role in helping every new customer get up and running quickly, confidently, and successfully. You’ll lead structured, scalable onboarding experiences that help customers reach their first value moment sooner, while reducing early churn risk and setting the foundation for long-term success. Working within our Customer Solutions & Implementation team, you’ll be the driving force behind delivering an exceptional onboarding experience as we continue to grow. How you will spend your time: - Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria. - Lead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage. - Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early. - Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution. - Act as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value within Mitti. - Proactively identify risks and obstacles to customer progress, escalating and resolving issues before they become churn signals. - Coordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights that maintain customer momentum. - Build and continuously improve onboarding templates and playbooks that increase efficiency and support scale as the customer base grows. About you: Technical Skills - Proven track record implementing software, managing projects, or consulting in a SaaS environment. - Depth and quality of outcomes matter more than years on a CV. - Ability to use data across multiple tools to diagnose product adoption gaps and execute strategies that address them. - Comfortable navigating tools like Jira, Salesforce, or equivalent project management and CRM platforms to manage workload and customer context. - Project management qualification desirable; Agile or Waterfall preferred. Enterprise-level onboarding experience is a strong plus. Behavioural Skills - Exceptional communication and facilitation skills: able to train groups, lead executive conversations, and translate technical complexity into clear, actionable guidance. - Proactive and detail-oriented; able to manage competing priorities in a fast-paced environment without losing sight of what matters to customers. - Genuine growth mindset: actively seeks feedback, challenges the status quo, and consistently looks for ways to improve processes and outcomes. - Strong active listening skills; able to understand customer pain points quickly and translate them into concrete next actions. AI Skills - Comfortable experimenting with AI tools to improve personal productivity, onboarding material quality, and customer communication. - Demonstrates a practical, results-oriented approach to AI adoption: not just awareness, but consistent use in day-to-day work. More than a job: - Equity with high growth potential, and a competitive salary - Flexible working arrangements - Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns - In-house Culinary Crew serving up daily breakfast, lunch and snacks - Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages - Wellbeing initiatives such as EAP services and generous parental leave policy - Quarterly celebrations and team events - On-site gym, table tennis, board games, books library, and pet-friendly offices We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.90:T1c52,

Why join us?

Big tech impact, without the big tech ick.

Our customers do some of the hardest jobs in the world, and they use a lot of consumables to get those jobs done. At the same time, getting those consumables purchased properly and delivered to the correct job site is a logistical headache for their procurement teams, finance

Mitti Marketplace solves that problem. We provide both "zero-click" automated eCommerce ordering driven by our customers' usage data in the Mitti Platform, and access to our marketplace of goods. Both provide customers with a purchasing process that is procurement compliant and logistically seamless.

As the founding US Marketplace Lead, this will be a hands-on, builder role. You won't be running a team from day one -you'll be on the ground, closing deals, solving problems as they land, and turning a brand new offering into something with real scale. You'll do your best work here if you like building without a fixed playbook, making the call yourself and shaping the process as you go.

What you'll do

Drive commercial results for the US Marketplace across both revenue channels: direct fulfillment and third-party supplier and logistics deals.
Help land and run a major national distribution partnership through its three phases — from using the partner's warehouses for zero-click orders, to building out our curated marketplace, to rolling it out to customers across the US.
Manage the migration of customers off the legacy tech stack. Work with the platform team to retire old integrations, move active US customers over safely and keep service running for every live account.
Build the US supplier base. Negotiate and close deals across safety, personal protective equipment (PPE) and consumable categories, close product gaps the distribution partnership needs, and keep supplier relationships healthy.
Keep Mitti's leadership in the loop on what's working, what's not and what needs to change.

About you
There's more than one path into this role. You might have:

A partnerships background with a focus on eCommerce, where you've structured and delivered deals that work for everyone at the table.
A sales background in marketplace or eCommerce products, where you've sold to procurement, distribution or supply chain buyers and closed the deal yourself
A commercial or entrepreneurial track record of building and scaling a marketplace, wherever that experience came from.

Whatever got you here, you'll also need to:

Negotiate and close supplier and distribution agreements at pace, working with legal and other teams without slowing things down.
Translate platform capability, like zero-click procurement and inspection-triggered replenishment, into a pitch that lands with enterprise customers and partners.
Operate in a lean or early-stage environment, prioritizing ruthlessly and building things that'll hold as the business scales.
Jump in and help GTM teams close new Marketplace customers when it counts.

What this role isn't
This isn't a people-leadership role. You won't have direct reports on day one. What you will have is real commercial ownership - the results are yours to drive, even if the org chart says otherwise.

At Mitti, we care about people and growing the team, through

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office.
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
Wellbeing initiatives such as subsidised fitness programs, EAP services, and a generous parental leave policy
Quarterly celebrations and team events, including the annual offsite.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

91:T159e,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Our customers do some of the hardest jobs in the world, and they use a lot of consumables to get those jobs done. At the same time, getting those consumables purchased properly and delivered to the correct job site is a logistical headache for their procurement teams, finance Mitti Marketplace solves that problem. We provide both "zero-click" automated eCommerce ordering driven by our customers' usage data in the Mitti Platform, and access to our marketplace of goods. Both provide customers with a purchasing process that is procurement compliant and logistically seamless. As the founding US Marketplace Lead, this will be a hands-on, builder role. You won't be running a team from day one -you'll be on the ground, closing deals, solving problems as they land, and turning a brand new offering into something with real scale. You'll do your best work here if you like building without a fixed playbook, making the call yourself and shaping the process as you go. What you'll do - Drive commercial results for the US Marketplace across both revenue channels: direct fulfillment and third-party supplier and logistics deals. - Help land and run a major national distribution partnership through its three phases — from using the partner's warehouses for zero-click orders, to building out our curated marketplace, to rolling it out to customers across the US. - Manage the migration of customers off the legacy tech stack. Work with the platform team to retire old integrations, move active US customers over safely and keep service running for every live account. - Build the US supplier base. Negotiate and close deals across safety, personal protective equipment (PPE) and consumable categories, close product gaps the distribution partnership needs, and keep supplier relationships healthy. - Keep Mitti's leadership in the loop on what's working, what's not and what needs to change. About you There's more than one path into this role. You might have: - A partnerships background with a focus on eCommerce, where you've structured and delivered deals that work for everyone at the table. - A sales background in marketplace or eCommerce products, where you've sold to procurement, distribution or supply chain buyers and closed the deal yourself - A commercial or entrepreneurial track record of building and scaling a marketplace, wherever that experience came from. Whatever got you here, you'll also need to: - Negotiate and close supplier and distribution agreements at pace, working with legal and other teams without slowing things down. - Translate platform capability, like zero-click procurement and inspection-triggered replenishment, into a pitch that lands with enterprise customers and partners. - Operate in a lean or early-stage environment, prioritizing ruthlessly and building things that'll hold as the business scales. - Jump in and help GTM teams close new Marketplace customers when it counts. What this role isn't This isn't a people-leadership role. You won't have direct reports on day one. What you will have is real commercial ownership - the results are yours to drive, even if the org chart says otherwise. At Mitti, we care about people and growing the team, through - Equity with high growth potential, and a competitive salary - Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Mitti office. - Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. - Wellbeing initiatives such as subsidised fitness programs, EAP services, and a generous parental leave policy - Quarterly celebrations and team events, including the annual offsite. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.92:T297d,

Why join us?

Big tech impact, without the big tech ick.

Role Purpose

Key Responsibilities

Drive customer success and stickiness

Own technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value.
Deliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget.
Advise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably.
Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts.
Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.
Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap.
Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base.

Improve how we deliver

Identify recurring technical patterns across customer integrations, propose and participate in standardization efforts: new packaged offerings, reusable automation, or templated solutions that reduce delivery effort across the customer base, not just for one account.
Build and maintain technical automations (scripts, workflows, tooling) that reduce manual effort in the standard delivery motion, contributing them back to the shared Customer Solution & Implementation toolkit rather than keeping them account-specific.
Flag when the same "out of scope" request appears repeatedly across customers, as a signal the package boundary itself needs to move, not just that this customer needs an exception.

Required Skills & Experience

Technical Skills

Proven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights.
Comfortable building across scripting or programming languages (e.g. Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases.
Able to navigate a wide variety of enterprise system architectures, data models, and integration patterns.
Confident reading API documentation and building or troubleshooting API integrations in enterprise environments.
Background spanning software development and data analytics; comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders.

Behavioural Skills

Translates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders.
Stays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail.
Customer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems.
Self-directed and comfortable with ambiguity; exercises sound judgment on edge cases while operating within a defined delivery methodology.
Team-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes.
Distinguishes clearly between solving a customer's immediate problem and identifying a systemic delivery improvement worth productizing, and routes each appropriately.

AI Skills

Uses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster.
Applies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying.
Proficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction.

Success Looks Like

Operating independently across the full customer engagement lifecycle: scoping, designing, and delivering technical solutions without needing close direction.
Consistently high customer confidence scores in post-engagement surveys, reflecting the quality and clarity of technical guidance delivered.
Customers are integrating successfully and realising value from the platform faster, evidenced by reduced implementation cycle times and lower escalation rates.
Contributes reusable automations or process improvements that get adopted beyond a single account.

Key Stakeholders

Customer Success Managers: primary internal partners on ongoing customer planning and value delivery.
Customer Onboarding Managers: primary internal partners on initial customer implementation planning and value delivery
Account Executives: Sales partners during pre-sales technical evaluation and solution scoping.
API and Integrations Engineering team: engineering counterparts for complex customer requirements and product feedback.
Technical Architects: Pre-sales counterparts that will scope and architect large, complex customer solutions and hand off to CSEs to implement..

What You Need to Know

Office/in-person: Hybrid; 3 days per week in office for candidates in Kansas City or Austin metro areas
Travel: Periodic customer travel required, less than 25% of the time.
On-call: No on-call requirement for this role.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

93:T1e51,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Role Purpose This role exists to unlock technical value for Mitti’s customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design & Engineering (PDE). They own end-to-end delivery of integration offerings within defined scope, timeline, and budget, escalating only where customer requirements exceed standard package boundaries. Key Responsibilities Drive customer success and stickiness - Own technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value. - Deliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget. - Advise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably. - Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts. - Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle. - Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap. - Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base. Improve how we deliver - Identify recurring technical patterns across customer integrations, propose and participate in standardization efforts: new packaged offerings, reusable automation, or templated solutions that reduce delivery effort across the customer base, not just for one account. - Build and maintain technical automations (scripts, workflows, tooling) that reduce manual effort in the standard delivery motion, contributing them back to the shared Customer Solution & Implementation toolkit rather than keeping them account-specific. - Flag when the same "out of scope" request appears repeatedly across customers, as a signal the package boundary itself needs to move, not just that this customer needs an exception. Required Skills & Experience Technical Skills - Proven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights. - Comfortable building across scripting or programming languages (e.g. Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases. - Able to navigate a wide variety of enterprise system architectures, data models, and integration patterns. - Confident reading API documentation and building or troubleshooting API integrations in enterprise environments. - Background spanning software development and data analytics; comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders. Behavioural Skills - Translates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders. - Stays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail. - Customer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems. - Self-directed and comfortable with ambiguity; exercises sound judgment on edge cases while operating within a defined delivery methodology. - Team-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes. - Distinguishes clearly between solving a customer's immediate problem and identifying a systemic delivery improvement worth productizing, and routes each appropriately. AI Skills - Uses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster. - Applies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying. - Proficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction. Success Looks Like - Operating independently across the full customer engagement lifecycle: scoping, designing, and delivering technical solutions without needing close direction. - Consistently high customer confidence scores in post-engagement surveys, reflecting the quality and clarity of technical guidance delivered. - Customers are integrating successfully and realising value from the platform faster, evidenced by reduced implementation cycle times and lower escalation rates. - Contributes reusable automations or process improvements that get adopted beyond a single account. Key Stakeholders - Customer Success Managers: primary internal partners on ongoing customer planning and value delivery. - Customer Onboarding Managers: primary internal partners on initial customer implementation planning and value delivery - Account Executives: Sales partners during pre-sales technical evaluation and solution scoping. - API and Integrations Engineering team: engineering counterparts for complex customer requirements and product feedback. - Technical Architects: Pre-sales counterparts that will scope and architect large, complex customer solutions and hand off to CSEs to implement.. What You Need to Know - Office/in-person: Hybrid; 3 days per week in office for candidates in Kansas City or Austin metro areas - Travel: Periodic customer travel required, less than 25% of the time. - On-call: No on-call requirement for this role. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.94:T1a0a,

Why join us?

Big tech impact, without the big tech ick.

This role exists to grow revenue from Mitti's free and paid self-serve customers by owning the lifecycle from sign-up through activation, conversion, expansion and retention. You will lead a lifecycle marketing team and partner with the Head of Marketing Operations to build the growth engine that helps Mitti scale globally.

Key Responsibilities:

Own the lifecycle marketing strategy and performance for the free and paid self-serve portfolio, with accountability for revenue growth, activation, expansion and retention.
Design and deliver a customer lifecycle programme that engages free and paid customers at every stage of their journey, and lifts activation and free-to-paid conversion.
Reduce churn and contraction risk by analysing performance metrics (including conversion rates and Gross Dollar Retention) and turning them into prioritised growth and retention initiatives.
Lead, coach and grow a team of lifecycle marketers, building a culture of experimentation and continuous improvement.
Deliver personalised, relevant and well-timed messaging across channels through customer segmentation.
Partner with Product, Engineering, Data Science, Design and other Marketing teams so customers get one connected experience.
Report on campaign and programme performance to senior leadership, with clear insights and recommendations rather than numbers alone.

Required Skills & Experience:

Technical Skills

Proven track record of designing and running lifecycle, retention or Customer Relationship Management (CRM) marketing strategies that delivered measurable revenue impact in a high-growth, product-led or self-serve environment.
Experience leading, coaching and developing a marketing team through a period of scale.
Strong analytical ability: can interpret funnel, cohort and retention data and use it to decide what to build, test or stop.
Working knowledge of marketing database architecture and data best practices.
Hands-on capability with marketing automation and engagement platforms (for example Customer.io and Segment CDP) to deploy multi-channel campaigns, and with analytics tools (for example Hex and Amplitude).
Able to manage several projects at once, balance competing priorities and keep work moving with little supervision.

Behavioural Skills

Navigates ambiguity: breaks an open-ended growth problem into testable hypotheses without waiting for a perfect brief.
Driven to achieve results and bold: runs experiments quickly, learns from the ones that fail, and moves on low-risk decisions without waiting for permission.
Better as a team: shares what they learn, builds trust with Product and Data teams, and invests in the success of their own team.
Think Customer: starts from customer behaviour and needs, and makes decisions on customer impact rather than campaign volume.
Receptive to feedback: gives and takes direct feedback with kindness and uses it to improve.

AI Skills

Uses AI day to day to draft and iterate lifecycle content, analyse campaign and cohort data, and surface segmentation and personalisation ideas.
Can critically evaluate AI-generated output for accuracy, brand voice and customer fit, and sets clear expectations for how the team uses AI responsibly.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

95:T1356,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. This role exists to grow revenue from Mitti's free and paid self-serve customers by owning the lifecycle from sign-up through activation, conversion, expansion and retention. You will lead a lifecycle marketing team and partner with the Head of Marketing Operations to build the growth engine that helps Mitti scale globally. Key Responsibilities: - Own the lifecycle marketing strategy and performance for the free and paid self-serve portfolio, with accountability for revenue growth, activation, expansion and retention. - Design and deliver a customer lifecycle programme that engages free and paid customers at every stage of their journey, and lifts activation and free-to-paid conversion. - Reduce churn and contraction risk by analysing performance metrics (including conversion rates and Gross Dollar Retention) and turning them into prioritised growth and retention initiatives. - Lead, coach and grow a team of lifecycle marketers, building a culture of experimentation and continuous improvement. - Deliver personalised, relevant and well-timed messaging across channels through customer segmentation. - Partner with Product, Engineering, Data Science, Design and other Marketing teams so customers get one connected experience. - Report on campaign and programme performance to senior leadership, with clear insights and recommendations rather than numbers alone. Required Skills & Experience: Technical Skills - Proven track record of designing and running lifecycle, retention or Customer Relationship Management (CRM) marketing strategies that delivered measurable revenue impact in a high-growth, product-led or self-serve environment. - Experience leading, coaching and developing a marketing team through a period of scale. - Strong analytical ability: can interpret funnel, cohort and retention data and use it to decide what to build, test or stop. - Working knowledge of marketing database architecture and data best practices. - Hands-on capability with marketing automation and engagement platforms (for example Customer.io http://Customer.io and Segment CDP) to deploy multi-channel campaigns, and with analytics tools (for example Hex and Amplitude). - Able to manage several projects at once, balance competing priorities and keep work moving with little supervision. Behavioural Skills - Navigates ambiguity: breaks an open-ended growth problem into testable hypotheses without waiting for a perfect brief. - Driven to achieve results and bold: runs experiments quickly, learns from the ones that fail, and moves on low-risk decisions without waiting for permission. - Better as a team: shares what they learn, builds trust with Product and Data teams, and invests in the success of their own team. - Think Customer: starts from customer behaviour and needs, and makes decisions on customer impact rather than campaign volume. - Receptive to feedback: gives and takes direct feedback with kindness and uses it to improve. AI Skills - Uses AI day to day to draft and iterate lifecycle content, analyse campaign and cohort data, and surface segmentation and personalisation ideas. - Can critically evaluate AI-generated output for accuracy, brand voice and customer fit, and sets clear expectations for how the team uses AI responsibly. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.96:T1d84,

Why join us?

Big tech impact, without the big tech ick.

This role is an exciting opportunity for a creative storyteller to bring Mitti's mission to life for a global audience. You'll work on innovative social and content plays, including a founder-led YouTube channel and iconic sponsorships like the Australian Open. It's the right fit for someone with deep craft in social media, a passion for storytelling, and a drive to take ownership and create content that moves the needle.

Role purpose

This role exists to make Mitti unmissable on social for a global audience. You will own Mitti's social media strategy and brand channels end to end, turning product, customer, partner and founder stories into social-first content that grows our audience and drives measurable business results.

What you'll do

Own Mitti's global social media strategy and keep it current, aligned to brand and business objectives, adjusting channels, content pillars and targets as platforms and the business change
Grow our presence on LinkedIn, Instagram, YouTube and X, putting effort where our audience and growth are
Come up with social-first ideas and campaigns drawn from customer insights, product releases, partners and founder content
Brief production teams so social cutdowns are planned up front and captured on the shoot. Shoot your own content too, and know what needs full production and what doesn’t
Work with the team behind our founder-led YouTube channel so long-form content gets cut and shared across our channels on purpose
Run our creator and influencer program and partner social, including the Australian Open and motorsport
Plan and optimise paid social with our Digital Media team, including video-first brand work on Meta and YouTube and thought leadership on LinkedIn
Run employee advocacy and help executives build their LinkedIn presence and our employer brand
Own a live dashboard tracking audience growth, impressions, video views and engagement, and report regularly to marketing leadership. Judge performance on quality and conversion, not clicks alone
Lead community management for our brand channels, including calls on sensitive or negative comments

What you'll bring

Deep, current craft across LinkedIn, Instagram, YouTube (Shorts and long-form) and X, and a clear sense of what performs where
A track record of growing audiences and delivering campaigns that land, ideally in tech or an agency
The ability to shoot your own social content and work with an experienced video team
Strong storytelling, from the first insight through to visually engaging, platform-native output
Experience planning and optimising paid social, measured through reach, views and brand lift
Fluency with social management tools and analytics, and the habit of turning metrics into actions and dashboards leaders actually use
Experience working with creators, influencers and brand partners
Regular use of AI in your own workflow to ideate, draft, repurpose content and analyse performance. You check its output for quality, accuracy and brand voice, and you know when not to use it. Building simple AI-enabled workflows is a plus

How you work

You take work from concept to published without waiting to be asked, flag risks early and close loops
You’re the social expert in the room, with the taste to know what good looks like and the evidence to back a recommendation. You hold your position when the data supports it
You move quickly on low-risk decisions and stay steady when priorities shift
You work well across Brand, Product Marketing, video, agencies and partners, and you share what you know
You ask for feedback, act on it and give it honestly and kindly
You connect content to what frontline workers need and to business results

Good to know

This is a full time role based in our Sydney office three days a week, with flexibility to work the other two from home
You’ll occasionally be needed outside standard hours around major moments like launches and the Australian Open

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

97:T1628,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. This role is an exciting opportunity for a creative storyteller to bring Mitti's mission to life for a global audience. You'll work on innovative social and content plays, including a founder-led YouTube channel and iconic sponsorships like the Australian Open. It's the right fit for someone with deep craft in social media, a passion for storytelling, and a drive to take ownership and create content that moves the needle. Role purpose This role exists to make Mitti unmissable on social for a global audience. You will own Mitti's social media strategy and brand channels end to end, turning product, customer, partner and founder stories into social-first content that grows our audience and drives measurable business results. What you'll do - Own Mitti's global social media strategy and keep it current, aligned to brand and business objectives, adjusting channels, content pillars and targets as platforms and the business change - Grow our presence on LinkedIn, Instagram, YouTube and X, putting effort where our audience and growth are - Come up with social-first ideas and campaigns drawn from customer insights, product releases, partners and founder content - Brief production teams so social cutdowns are planned up front and captured on the shoot. Shoot your own content too, and know what needs full production and what doesn’t - Work with the team behind our founder-led YouTube channel so long-form content gets cut and shared across our channels on purpose - Run our creator and influencer program and partner social, including the Australian Open and motorsport - Plan and optimise paid social with our Digital Media team, including video-first brand work on Meta and YouTube and thought leadership on LinkedIn - Run employee advocacy and help executives build their LinkedIn presence and our employer brand - Own a live dashboard tracking audience growth, impressions, video views and engagement, and report regularly to marketing leadership. Judge performance on quality and conversion, not clicks alone - Lead community management for our brand channels, including calls on sensitive or negative comments What you'll bring - Deep, current craft across LinkedIn, Instagram, YouTube (Shorts and long-form) and X, and a clear sense of what performs where - A track record of growing audiences and delivering campaigns that land, ideally in tech or an agency - The ability to shoot your own social content and work with an experienced video team - Strong storytelling, from the first insight through to visually engaging, platform-native output - Experience planning and optimising paid social, measured through reach, views and brand lift - Fluency with social management tools and analytics, and the habit of turning metrics into actions and dashboards leaders actually use - Experience working with creators, influencers and brand partners - Regular use of AI in your own workflow to ideate, draft, repurpose content and analyse performance. You check its output for quality, accuracy and brand voice, and you know when not to use it. Building simple AI-enabled workflows is a plus How you work - You take work from concept to published without waiting to be asked, flag risks early and close loops - You’re the social expert in the room, with the taste to know what good looks like and the evidence to back a recommendation. You hold your position when the data supports it - You move quickly on low-risk decisions and stay steady when priorities shift - You work well across Brand, Product Marketing, video, agencies and partners, and you share what you know - You ask for feedback, act on it and give it honestly and kindly - You connect content to what frontline workers need and to business results Good to know - This is a full time role based in our Sydney office three days a week, with flexibility to work the other two from home - You’ll occasionally be needed outside standard hours around major moments like launches and the Australian Open We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.98:T245d,

Why join us?

Big tech impact, without the big tech ick.

Job description:

Role purpose

This role exists to make sure every supplier and employee across the Mitti Group is paid accurately and on time. The Accounts Payable (AP) Specialist does this by keeping invoice processing, expense approvals and payment runs on track, and by keeping vendors and internal teams well supported.

Key responsibilities

Work as part of the AP team, under the AP Manager, to process invoices in Zip from intake and coding through to approval, so invoices are processed accurately and within agreed turnaround times.
Assist in preparing the weekly AP payment run and the employee expense pay run, working with the AP team and the AP Manager, and act as backup for the AP Manager’s payment run.
Review employee expense reports in Navan against policy, give clear feedback where something does not comply, and clear approvals promptly.
Contribute to the shared AP inbox in Intercom, giving suppliers and internal staff timely, accurate answers and resolving queries through to completion.
Keep supplier records in NetSuite accurate and current by onboarding new vendors, validating their details and tidying up records when needed.
Support month-end close with credit card reconciliations and other AP tasks, delivering by the agreed deadlines.
Contribute to the weekly AP payables review for Financial Planning & Analysis (FP&A), and flag any trends or risks in what you see.
Look for ways to improve how AP work gets done, including using AI and automation, and put forward changes to the AP Manager.

Required skills & experience

Technical skills

Accurate invoice coding and matching across multiple legal entities and currencies.
Working knowledge of AP controls, including vendor validation, approval workflows and segregation of duties.
Ability to reconcile credit card and expense data to the general ledger.
Confidence learning finance systems quickly. Experience with Zip, NetSuite, Navan or Intercom is a plus, and training will be provided.
Clear written English for supplier and stakeholder communication.
Proven track record of high-volume, deadline-driven AP processing, ideally in a fast-growing or software-as-a-service (SaaS) environment.

Behavioural skills

Detail-focused and self-checking: reviews their own work before it reaches anyone else.
Self-directed: manages competing deadlines independently and flags risks early, without needing to be chased.
Follow-through: sees vendor and employee queries through to resolution rather than passing them along, and involves the right person when it needs escalating.
Open and honest: seeks feedback, acts on it, and speaks up when a payment or process looks wrong.
Solution oriented: brings options, not just problems, when something is not working.
Customer minded: treats suppliers and colleagues as customers, and works well across the Manila and Australia teams.

AI skills

Uses Claude and other AI tools as part of everyday work, for example to draft vendor responses, summarise queries, and spot anomalies or duplicates in payment and expense data.
Checks AI output for accuracy before acting on it, and applies sound judgement on what is appropriate to share with AI tools.
Actively looks for ways to improve how AP work gets done through AI, and shares what works with the team. Everyone at Mitti is expected to do this.

Success looks like

Invoices are processed within agreed turnaround times, and none are left in draft at the end of each day.
The AP inbox is actioned daily, with vendor and employee queries resolved first time wherever possible.
The team's payment runs and expense runs go out on schedule and free of errors, with this role's contribution accurate and on time.
Month-end AP and credit card reconciliation tasks are completed by the close deadlines.
At least one improvement to AP ways of working, including through AI, has been proposed and adopted.

Key stakeholders

Accounts Payable Manager
Accounting and Finance team across Manila and Australia
FP&A
Employees submitting expenses, and budget holders
External suppliers and vendors

What this role is not

The AP Manager owns the AP function. The AP Specialist contributes to processing and preparing payments as part of the team, but does not approve payments or make policy decisions. Those sit with the AP Manager and the wider Finance leadership.

What you need to know

Office/in-person: this is a hybrid role based in Manila. Three days a week in the office are required during the probation period, and the arrangement after that will be agreed with your manager.
Hours: Asia-Pacific (APAC) time zone, with overlap with the Australian team.
Month-end: some extra availability may be needed around month-end close.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

99:T1952,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Job description: Role purpose This role exists to make sure every supplier and employee across the Mitti Group is paid accurately and on time. The Accounts Payable (AP) Specialist does this by keeping invoice processing, expense approvals and payment runs on track, and by keeping vendors and internal teams well supported. Key responsibilities - Work as part of the AP team, under the AP Manager, to process invoices in Zip from intake and coding through to approval, so invoices are processed accurately and within agreed turnaround times. - Assist in preparing the weekly AP payment run and the employee expense pay run, working with the AP team and the AP Manager, and act as backup for the AP Manager’s payment run. - Review employee expense reports in Navan against policy, give clear feedback where something does not comply, and clear approvals promptly. - Contribute to the shared AP inbox in Intercom, giving suppliers and internal staff timely, accurate answers and resolving queries through to completion. - Keep supplier records in NetSuite accurate and current by onboarding new vendors, validating their details and tidying up records when needed. - Support month-end close with credit card reconciliations and other AP tasks, delivering by the agreed deadlines. - Contribute to the weekly AP payables review for Financial Planning & Analysis (FP&A), and flag any trends or risks in what you see. - Look for ways to improve how AP work gets done, including using AI and automation, and put forward changes to the AP Manager. Required skills & experience Technical skills - Accurate invoice coding and matching across multiple legal entities and currencies. - Working knowledge of AP controls, including vendor validation, approval workflows and segregation of duties. - Ability to reconcile credit card and expense data to the general ledger. - Confidence learning finance systems quickly. Experience with Zip, NetSuite, Navan or Intercom is a plus, and training will be provided. - Clear written English for supplier and stakeholder communication. - Proven track record of high-volume, deadline-driven AP processing, ideally in a fast-growing or software-as-a-service (SaaS) environment. Behavioural skills - Detail-focused and self-checking: reviews their own work before it reaches anyone else. - Self-directed: manages competing deadlines independently and flags risks early, without needing to be chased. - Follow-through: sees vendor and employee queries through to resolution rather than passing them along, and involves the right person when it needs escalating. - Open and honest: seeks feedback, acts on it, and speaks up when a payment or process looks wrong. - Solution oriented: brings options, not just problems, when something is not working. - Customer minded: treats suppliers and colleagues as customers, and works well across the Manila and Australia teams. AI skills - Uses Claude and other AI tools as part of everyday work, for example to draft vendor responses, summarise queries, and spot anomalies or duplicates in payment and expense data. - Checks AI output for accuracy before acting on it, and applies sound judgement on what is appropriate to share with AI tools. - Actively looks for ways to improve how AP work gets done through AI, and shares what works with the team. Everyone at Mitti is expected to do this. Success looks like - Invoices are processed within agreed turnaround times, and none are left in draft at the end of each day. - The AP inbox is actioned daily, with vendor and employee queries resolved first time wherever possible. - The team's payment runs and expense runs go out on schedule and free of errors, with this role's contribution accurate and on time. - Month-end AP and credit card reconciliation tasks are completed by the close deadlines. - At least one improvement to AP ways of working, including through AI, has been proposed and adopted. Key stakeholders - Accounts Payable Manager - Accounting and Finance team across Manila and Australia - FP&A - Employees submitting expenses, and budget holders - External suppliers and vendors What this role is not The AP Manager owns the AP function. The AP Specialist contributes to processing and preparing payments as part of the team, but does not approve payments or make policy decisions. Those sit with the AP Manager and the wider Finance leadership. What you need to know - Office/in-person: this is a hybrid role based in Manila. Three days a week in the office are required during the probation period, and the arrangement after that will be agreed with your manager. - Hours: Asia-Pacific (APAC) time zone, with overlap with the Australian team. - Month-end: some extra availability may be needed around month-end close. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.9a:T1d11,

Why join us?

Big tech impact, without the big tech ick.

About the role

As a Software Engineer II, you'll be empowered to develop reliable, scalable solutions that solve real-world problems for customers, with the knowledge that your work has a direct positive impact. You'll face engaging technical challenges as we continue to scale, and be part of a team that owns its services end-to-end - collaborating closely with product, design, and other engineers as you build depth in your domain.

We’re looking for someone with solid frontend skills, and genuinely excited to build skills across the stack in order to own their work end-to-end.

About the team

You’ll join our Act group, where we build the products that help customers manage their assets and turn inspection findings into action. Our team primarily owns the Assets product, including the upcoming asset hierarchy and maintenance capabilities. We’re also exploring how we can improve Actions and Issues, which are tightly connected to inspections and used by a large share of our customers. Most of our features also have a native mobile experience, so you’ll work alongside our mobile engineers and learn how the disciplines fit together.

What you’ll be doing

Design, build, test and maintain features across frontend and backend, with a focus on React, and the opportunity to grow your Go skills.
Work closely with senior engineers on our main stream of work, while also addressing high-impact customer problems.
Demonstrate your strong technical abilities to improve and extend existing products, and find sensible ways to make them better as you go.
Help migrate frontend customer facing features to a new architecture as part of an Engineering wide initiative, taking ownership of our team’s areas and cleaning things up on the way.
Use AI coding tools as a normal part of your workflow, with the judgement to know what to trust, what to review carefully and what to experiment with.
Take part in code reviews, testing and the continuous improvement of how we work.
Collaborate with product, design, quality engineers and mobile engineers to build experiences customers love.
Work in a hybrid environment, including time at our HQ in Surry Hills, Sydney.
Demonstrate Mitti’s values: Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action.

You may be a great fit for this role if you have some of the following

Solid experience in React, with growing expertise in building scalable systems; prior experience with Golang is highly desirable.
An openness to working across the stack. You might be stronger in frontend or backend, but you’re keen to learn the other side. Experience with Go is a bonus, and exposure to Swift or Kotlin is a nice extra.
Experience working in an existing or legacy codebase, and a track record of understanding unfamiliar code and making effective changes.
A high-agency mindset. You spot problems, pick them up without being asked and say “I don’t know yet, but I’ll figure it out”.
Practical experience delivering features end to end in a collaborative team.
Experience using AI coding assistants, and good judgement about when to rely on them and when to apply your own.
A user-centric approach and a commitment to writing clean, maintainable code.
A curious, collaborative attitude and a desire to learn from and share with your teammates.

What you get access to at Mitti

Equity with high growth potential, and a competitive salary.
Flexible working arrangements, with the best work blend between home and your local office.
Access to professional and personal training and development opportunities, hackathons, workshops and lunch and learns.
In-house Culinary Crew serving daily breakfast, lunch and snacks.
Wellbeing initiatives such as EAP services and generous parental leave.
Quarterly celebrations and team events.
Table tennis, board games, gym sessions, book club and pet-friendly offices.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

9b:T1601,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. ABOUT THE ROLE As a Software Engineer II, you'll be empowered to develop reliable, scalable solutions that solve real-world problems for customers, with the knowledge that your work has a direct positive impact. You'll face engaging technical challenges as we continue to scale, and be part of a team that owns its services end-to-end - collaborating closely with product, design, and other engineers as you build depth in your domain. We’re looking for someone with solid frontend skills, and genuinely excited to build skills across the stack in order to own their work end-to-end. ABOUT THE TEAM You’ll join our Act group, where we build the products that help customers manage their assets and turn inspection findings into action. Our team primarily owns the Assets product, including the upcoming asset hierarchy and maintenance capabilities. We’re also exploring how we can improve Actions and Issues, which are tightly connected to inspections and used by a large share of our customers. Most of our features also have a native mobile experience, so you’ll work alongside our mobile engineers and learn how the disciplines fit together. WHAT YOU’LL BE DOING - Design, build, test and maintain features across frontend and backend, with a focus on React, and the opportunity to grow your Go skills. - Work closely with senior engineers on our main stream of work, while also addressing high-impact customer problems. - Demonstrate your strong technical abilities to improve and extend existing products, and find sensible ways to make them better as you go. - Help migrate frontend customer facing features to a new architecture as part of an Engineering wide initiative, taking ownership of our team’s areas and cleaning things up on the way. - Use AI coding tools as a normal part of your workflow, with the judgement to know what to trust, what to review carefully and what to experiment with. - Take part in code reviews, testing and the continuous improvement of how we work. - Collaborate with product, design, quality engineers and mobile engineers to build experiences customers love. - Work in a hybrid environment, including time at our HQ in Surry Hills, Sydney. - Demonstrate Mitti’s values: Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action. YOU MAY BE A GREAT FIT FOR THIS ROLE IF YOU HAVE SOME OF THE FOLLOWING - Solid experience in React, with growing expertise in building scalable systems; prior experience with Golang is highly desirable. - An openness to working across the stack. You might be stronger in frontend or backend, but you’re keen to learn the other side. Experience with Go is a bonus, and exposure to Swift or Kotlin is a nice extra. - Experience working in an existing or legacy codebase, and a track record of understanding unfamiliar code and making effective changes. - A high-agency mindset. You spot problems, pick them up without being asked and say “I don’t know yet, but I’ll figure it out”. - Practical experience delivering features end to end in a collaborative team. - Experience using AI coding assistants, and good judgement about when to rely on them and when to apply your own. - A user-centric approach and a commitment to writing clean, maintainable code. - A curious, collaborative attitude and a desire to learn from and share with your teammates. WHAT YOU GET ACCESS TO AT MITTI - Equity with high growth potential, and a competitive salary. - Flexible working arrangements, with the best work blend between home and your local office. - Access to professional and personal training and development opportunities, hackathons, workshops and lunch and learns. - In-house Culinary Crew serving daily breakfast, lunch and snacks. - Wellbeing initiatives such as EAP services and generous parental leave. - Quarterly celebrations and team events. - Table tennis, board games, gym sessions, book club and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.9c:T20dc,

Why join us?

Big tech impact, without the big tech ick.

Key responsibilities

Innovate and implement well established practices for Platform Engineering.
Design resilient and easy to use foundational infrastructure to support a growing customer base.
Using productivity tools, such as AI, implement eﬀective quality code.
Contribute to the strategy and design of engineering as a whole.
Facilitate open discussions that bring together the right people to provide the right outcomes.
Contribute to solution design early, helping prevent reliability problems before they ship.
Provide technical leadership to a small team, setting standards and direction while coaching engineers across the organisation on reliability and performance practices.

Required skills & experience

In depth knowledge of Kubernetes, Istio and ArgoCD.
Understanding of network principles.
AWS foundational knowledge.
Golang, Python and Terraform.
Strong familiarity with GitOps and CI/CD practices.
Linux and Networking experience including troubleshooting.

What you bring as an engineer

Strong platform development background. You've built and shipped production systems, not just observed them with a proficiency in Go/Python and Terraform.
Experience defining and implementing AWS managed solutions, utilising our strategic partnership to ship quicker.
A track record of working across codebases and domains you didn't build - diagnosing issues, contributing improvements and establishing patterns others can follow.
Comfort operating with all manner of customers, treating all members of staﬀ as builders.
Experience with architecture and system design, particularly in SaaS environments operating at scale.
An attitude to do better and push others to do better .

What you bring as a senior engineer

You lead through influence, not authority. You build consensus quickly, find the

fastest path forward through ambiguity and help teams make good decisions

without creating bottlenecks.

You simplify complexity. Whether it's explaining a cross-domain failure mode to leadership or designing a pattern that replaces ad-hoc solutions across teams, you make things clearer and easier for others.
You multiply the people around you - through coaching, pairing, code review and creating tools and documentation that raise the bar for everyone.
You think in terms of the customer experience and the business, not just the system.
You understand why reliability matters, not just how to achieve it.
You adapt your approach to what's needed - sometimes that's deep technical problem-solving, sometimes it's aligning stakeholders, sometimes it's mentoring a mid-level engineer through a tough project.

Nice to have

Cloudflare or other CDN based technologies
AI Automation
Knowledge of web technologies (Http 1.1 and 2)
Knowledge of gRPC
Known architectural patterns such as Cell Based Architecture.

Success looks like

Our platform architecture is robust, resilient and provides answers before they become problems.
Reliability patterns and shared tooling are adopted as defaults, reducing the eﬀort required for individual teams to build reliable features.
Our platform shards at the data layer , allowing us to scale and contain our customers in smaller environments that carry less risk.
Incidents and alerts are mitigated with ease, using automated tools and great observability standards.
Implement a layer between development and platform, building out APIs to allow customers to use our infrastructure with relative ease.

Key stakeholders

Product managers & group leads - partnering to determine what our external customers require and delivering a compliant, resilient system.
Engineering teams across groups - the primary consumers of the platform group who interact with us on a daily basis.
Observability team - Working alongside this team to facilitate a ready to use environment.
Engineering and product leadership - providing a great foundational architecture that allows for their teams to build on top of with little to no friction.

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

9d:T1687,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Key responsibilities - Innovate and implement well established practices for Platform Engineering. - Design resilient and easy to use foundational infrastructure to support a growing customer base. - Using productivity tools, such as AI, implement eﬀective quality code. - Contribute to the strategy and design of engineering as a whole. - Facilitate open discussions that bring together the right people to provide the right outcomes. - Contribute to solution design early, helping prevent reliability problems before they ship. - Provide technical leadership to a small team, setting standards and direction while coaching engineers across the organisation on reliability and performance practices. Required skills & experience - In depth knowledge of Kubernetes, Istio and ArgoCD. - Understanding of network principles. - AWS foundational knowledge. - Golang, Python and Terraform. - Strong familiarity with GitOps and CI/CD practices. - Linux and Networking experience including troubleshooting. What you bring as an engineer - Strong platform development background. You've built and shipped production systems, not just observed them with a proficiency in Go/Python and Terraform. - Experience defining and implementing AWS managed solutions, utilising our strategic partnership to ship quicker. - A track record of working across codebases and domains you didn't build - diagnosing issues, contributing improvements and establishing patterns others can follow. - Comfort operating with all manner of customers, treating all members of staﬀ as builders. - Experience with architecture and system design, particularly in SaaS environments operating at scale. - An attitude to do better and push others to do better . What you bring as a senior engineer - You lead through influence, not authority. You build consensus quickly, find the fastest path forward through ambiguity and help teams make good decisions without creating bottlenecks. - You simplify complexity. Whether it's explaining a cross-domain failure mode to leadership or designing a pattern that replaces ad-hoc solutions across teams, you make things clearer and easier for others. - You multiply the people around you - through coaching, pairing, code review and creating tools and documentation that raise the bar for everyone. - You think in terms of the customer experience and the business, not just the system. - You understand why reliability matters, not just how to achieve it. - You adapt your approach to what's needed - sometimes that's deep technical problem-solving, sometimes it's aligning stakeholders, sometimes it's mentoring a mid-level engineer through a tough project. Nice to have - Cloudflare or other CDN based technologies - AI Automation - Knowledge of web technologies (Http 1.1 and 2) - Knowledge of gRPC - Known architectural patterns such as Cell Based Architecture. Success looks like - Our platform architecture is robust, resilient and provides answers before they become problems. - Reliability patterns and shared tooling are adopted as defaults, reducing the eﬀort required for individual teams to build reliable features. - Our platform shards at the data layer , allowing us to scale and contain our customers in smaller environments that carry less risk. - Incidents and alerts are mitigated with ease, using automated tools and great observability standards. - Implement a layer between development and platform, building out APIs to allow customers to use our infrastructure with relative ease. Key stakeholders - Product managers & group leads - partnering to determine what our external customers require and delivering a compliant, resilient system. - Engineering teams across groups - the primary consumers of the platform group who interact with us on a daily basis. - Observability team - Working alongside this team to facilitate a ready to use environment. - Engineering and product leadership - providing a great foundational architecture that allows for their teams to build on top of with little to no friction. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.9e:T21b5,

Why join us?

Big tech impact, without the big tech ick.

Role purpose

This role exists to keep our Americas (AMER) customer support operation consistently healthy and high-performing. They do this by leading a team of Support Analysts, owning the day-to-day shift, and delivering the process and artificial intelligence (AI) improvements that raise customer satisfaction and make support easier to scale.

Key responsibilities

Own the health and performance of the AMER shift, making real-time decisions on coverage, queue priorities, and workload so customers get fast, high-quality support every day
Build an engaged, high-performing team by coaching and developing Support Analysts through regular one-on-ones, performance conversations, and career development
Act as the primary escalation point for analysts, taking complex, sensitive, or high stakes customer issues through to resolution so nothing falls between teams
Use team data (customer satisfaction, service level agreement adherence, productivity) to find patterns, diagnose root causes, and coach or correct course before issues escalate
Design and deliver new workflows and projects from scoping through rollout, and make sure the changes stick with the team
Monitor AI chatbot performance daily and work with the Quality & Training and AI teams to improve AI-driven support workflows, measuring the impact on efficiency and customer satisfaction
Partner with Talent Acquisition to hire Support Analysts and give new starters a smooth, effective start so they get up to speed quickly
Bring the voice of the customer to Customer Experience, Product, and Engineering, and give senior leadership clear, structured reporting on team performance

Required skills & experience

Technical skills

Proven track record of running an operational customer support team in a software-as-a-service (SaaS) or technology environment, with strong command of queues, coverage, and shift planning
Ability to turn performance data into clear coaching decisions and operational changes
Experience scoping, delivering, and embedding process improvements across a team
Sound judgement in handling sensitive or high-stakes customer escalations
Clear written and verbal reporting for both team and senior leadership audiences

Behavioural skills

Coaches with honesty and care, giving direct feedback that helps people grow, and welcomes feedback in return
Acts quickly on low-risk decisions and slows down for the ones that are hard to reverse
Comfortable with ambiguity: breaks undefined problems into action without needing a perfect brief
Solution-oriented: brings options, not just problems, to leaders and cross functional partners
Makes decisions with the customer in mind, especially when trade-offs are hard
Invests in analysts' success and the wider team's results, not just their own

AI skills

Uses AI tools day to day to analyse team and queue data, spot trends, and prepare reporting
Can evaluate the quality and accuracy of AI-generated support responses and guide analysts in supervising and correcting them
Able to suggest, test, and measure improvements to AI-driven support workflows
Good to have: understanding of AI strategy in customer support, and how team level improvements connect to the wider direction

Success looks like

Team consistently meets customer satisfaction and service level agreement targets
Support Analysts are engaged, growing, and escalating only when necessary
Process and AI workflow projects are delivered on time and are still being used afterwards
Recurring issues spotted in team data are fixed at the root cause
The shift runs steadily, even when things get complex

Key stakeholders

Support Analysts
Other Customer Support leaders
Quality & Training
Customer Experience (Success, Operations, Solutions)
Product and Engineering
Talent Acquisition
Senior Customer Support leadership

What you need to know

Working hours: AMER shift, based in Manila

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

9f:T1634,Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Role purpose This role exists to keep our Americas (AMER) customer support operation consistently healthy and high-performing. They do this by leading a team of Support Analysts, owning the day-to-day shift, and delivering the process and artificial intelligence (AI) improvements that raise customer satisfaction and make support easier to scale. Key responsibilities - Own the health and performance of the AMER shift, making real-time decisions on coverage, queue priorities, and workload so customers get fast, high-quality support every day - Build an engaged, high-performing team by coaching and developing Support Analysts through regular one-on-ones, performance conversations, and career development - Act as the primary escalation point for analysts, taking complex, sensitive, or high stakes customer issues through to resolution so nothing falls between teams - Use team data (customer satisfaction, service level agreement adherence, productivity) to find patterns, diagnose root causes, and coach or correct course before issues escalate - Design and deliver new workflows and projects from scoping through rollout, and make sure the changes stick with the team - Monitor AI chatbot performance daily and work with the Quality & Training and AI teams to improve AI-driven support workflows, measuring the impact on efficiency and customer satisfaction - Partner with Talent Acquisition to hire Support Analysts and give new starters a smooth, effective start so they get up to speed quickly - Bring the voice of the customer to Customer Experience, Product, and Engineering, and give senior leadership clear, structured reporting on team performance Required skills & experience Technical skills - Proven track record of running an operational customer support team in a software-as-a-service (SaaS) or technology environment, with strong command of queues, coverage, and shift planning - Ability to turn performance data into clear coaching decisions and operational changes - Experience scoping, delivering, and embedding process improvements across a team - Sound judgement in handling sensitive or high-stakes customer escalations - Clear written and verbal reporting for both team and senior leadership audiences Behavioural skills - Coaches with honesty and care, giving direct feedback that helps people grow, and welcomes feedback in return - Acts quickly on low-risk decisions and slows down for the ones that are hard to reverse - Comfortable with ambiguity: breaks undefined problems into action without needing a perfect brief - Solution-oriented: brings options, not just problems, to leaders and cross functional partners - Makes decisions with the customer in mind, especially when trade-offs are hard - Invests in analysts' success and the wider team's results, not just their own AI skills - Uses AI tools day to day to analyse team and queue data, spot trends, and prepare reporting - Can evaluate the quality and accuracy of AI-generated support responses and guide analysts in supervising and correcting them - Able to suggest, test, and measure improvements to AI-driven support workflows - Good to have: understanding of AI strategy in customer support, and how team level improvements connect to the wider direction Success looks like - Team consistently meets customer satisfaction and service level agreement targets - Support Analysts are engaged, growing, and escalating only when necessary - Process and AI workflow projects are delivered on time and are still being used afterwards - Recurring issues spotted in team data are fixed at the root cause - The shift runs steadily, even when things get complex Key stakeholders - Support Analysts - Other Customer Support leaders - Quality & Training - Customer Experience (Success, Operations, Solutions) - Product and Engineering - Talent Acquisition - Senior Customer Support leadership What you need to know Working hours: AMER shift, based in Manila We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube https://www.youtube.com/c/SafetycultureAu , Twitter https://x.com/MittiHQ , Instagram https://www.instagram.com/mittihq and LinkedIn https://www.linkedin.com/company/mittihq/. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. 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What’s your role?

Head of GTM, AMER

Head of GTM, AMER

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