Effective 20 October 2025.
Thank you for continuing to use our services responsibly!
This Acceptable Use Policy applies to your use of all products and services offered by Mitti and its affiliates, including the Mitti Platform, and Mitti’s websites and APIs (Services). Capitalised terms used but not defined in this Acceptable Use Policy have the definitions given to them in the Mitti Terms and Conditions (as specified at https://mitti.com/legal/terms-and-conditions/).
You agree not to, and not to allow third parties (including End Users) to do any of the following in connection with the Services:
violate, or encourage the violation of, the legal rights of others (for example, this may include allowing End Users to infringe or misappropriate the intellectual property rights of others in violation of the Digital Millennium Copyright Act);
violate any law, statute or regulation in any jurisdiction where you or your End Users use the Services;
upload, post, transmit, share or otherwise make available any data that is unlawful or illegal, including without limitation, data that is libellous, invasive of another’s privacy, obscene, vulgar, pornographic or indecent, or that contains, promotes or encourages acts of violence, terrorist activity or child exploitation;
advocate or engage in behaviour which may constitute bigotry, hatred or harassment of any person or group, including Mitti personnel or representatives;
impersonate any person or entity, including but not limited to, Mitti personnel or representatives or any other user or falsely state or otherwise misrepresent your affiliation with a person or entity;
engage in, promote or encourage illegal activity;
carry out any unlawful, immoral, invasive, infringing, defamatory or fraudulent purpose (for example, this may include phishing, creating a pyramid scheme or mirroring a website);
intentionally distribute viruses, worms, Trojan horses, corrupted files, hoaxes, or other items of a destructive or deceptive nature;
interfere with the use of the Services, or the equipment used to provide the Services, by customers, authorized resellers, or other authorized users, (for example, by overusing or flooding any part of the Services including related support services);
disable, interfere with or circumvent any aspect of the Services or any security or authentication measures;
probe, scan, or test the vulnerability of any system or network, unless done in accordance with our written consent;
avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Mitti or any other third party (including an End User);
generate, distribute, publish or facilitate unsolicited mass email, promotions, advertisings or other solicitations (“spam”);
access, tamper with, or use parts of the Services, or shared areas of the Services, to which you have not been invited;
share, transfer or otherwise provide access to an account designated for a specific End User to another person;
access, search, or create accounts for the Services by any means other than our publicly supported interfaces (for example, “scraping” or creating accounts in bulk);
abuse or circumvent discounts, trials, special offers or promotions, or any limits on your plan or that apply to a particular user type (including access or use of the Services in a manner intended to avoid incurring fees or which goes beyond reasonable use);
attempt to access or search the Service, Shared Materials, templates, training course or incident workflow or download such materials from the Service using any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Mitti, through integrated Third Party Products or other generally available third party web browsers;
manipulate identifiers in order to disguise the origin of any of Your Data;
sublicense, resell, rent, lease, transfer or assign the Services or its use, or offer the Services on a time share basis to any third party, unless specifically authorised to do so in writing by Mitti;
undertake any commercial purpose, or use the Services for the benefit of any third party, not permitted by this Agreement or to access the Services to build a similar or competitive product or service or copy any ideas, features, functions or graphics of the Services;
interfere with or disrupt the Services, servers or networks connected to the Services, or the equipment used to provide the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services, including using any device or software (for example, by overusing or flooding any part of the Services);
modify, adapt or hack the Services, or otherwise attempt to gain unauthorised access to the Services or its related systems or networks; or
utilise any interfaces provided with the Services to access any other Mitti product or service in a manner that violates the terms of service of such other Mitti product or service.
Mitti reserves the right to investigate any violation of this Acceptable Use Policy.
Mitti may:
investigate violations of this Acceptable Use Policy or misuse of the Services; or
remove, disable access to, or modify any material, content or resource that violates this Acceptable Use Policy or any other agreement we have with you for use of the Services.
Violation of this Acceptable Use Policy may lead to suspension or termination of Your Accounts or legal action. Mitti may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third party.
Mitti requests that anyone with information about a violation of this Acceptable Use Policy report it via email to the following email address: legal@mitti.io.
Mitti may modify this Acceptable Use Policy at any time by posting a new version on the Mitti website. The new version will become effective on the date of such notice.