Template

2020 Customer Experience Visit Form

10+

Evaluate quick-service restaurant performance with this 2020 Customer Experience Visit form. Inspect drive-thru and dine-in cleanliness, staff appearance and friendliness, order taking attentiveness, and speed metrics including line, wait, service, and fulfillment times. Record OEPE, check order accuracy, condiments, and packaging, and rate food and beverage quality and temperature. Capture observations on guest experience leadership and table service to ensure consistent hospitality standards.

With Mitti you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With Mitti you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Mitti

Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by 80,000 organizations in 190 countries, Mitti publishes free checklists, SOP templates, audit checklists and toolbox talk topics that turn paper processes into a digital audit trail. Download one, put it to work on your next inspection or shift, and see why teams keep coming back for more.

Template

Customer Experience Visit Checklist

This Customer Experience Visit (CEV) checklist is designed for restaurants and quick service locations to evaluate drive-thru and dine-in performance. It covers cleanliness inside and outside the restaurant, employee appearance, courteous interactions, and attentiveness. Speed metrics include line time, OEPE, order wait and service times, and fulfillment time. Accuracy checks verify order repetition, correct items, sauces and condiments, and equipment like COD. Product quality standards assess temperature, freshness, and presentation for entrees, fries or hash browns, drinks, sides, and desserts. The checklist also reviews Guest Experience Leader presence and table service follow-ups to enhance overall guest satisfaction and operational consistency.

by Michele Rice, from the Community

30+

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Template

Customer Experience Visit (CEV) Checklist

This Customer Experience Visit checklist helps restaurants deliver an Experience of the Future by auditing key drivers of guest satisfaction across drive-thru and dine-in. It reviews exterior and interior cleanliness, staff friendliness, wait and service times, order accuracy, and product quality. Sections cover uniforms, restrooms, condiments, and food temperature and presentation, plus timing metrics like line time, OEPE, wait time, and service time. Use this template to standardize audits, coach teams, and maintain consistent, high-quality restaurant operations.

by Klaus Minter, from the Community

40+

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Template

McDonalds Customer Experience Visit Checklist

Use this customer experience visit checklist for McDonalds to evaluate drive thru and dine in operations. Review cleanliness, staff friendliness, speed of service, and order accuracy. Capture photos and notes, log corrective actions, and record key timings including line time, order end to present end, wait time, and service time. Confirm condiments and packaging, verify food temperature and quality, and document outcomes with digital signature to support consistent guest satisfaction.

by Lavaris Knight, from the Community

10+

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Template

Restaurant Customer Experience Checklist

Use this 2018 CEV restaurant customer experience checklist to evaluate drive thru and dine in operations. Audit exterior and interior cleanliness, employee uniforms, staff friendliness and attentiveness, order repetition and verification, and equipment operation. Track line time and order end to present end time for drive thru, plus wait time and service time for dine in. Verify order completeness, condiments, and presentation, and assess food temperature and quality for sandwiches, fries or hash browns, drinks, sides, and desserts. This template helps managers and auditors identify issues, standardize service, and improve guest satisfaction across quick service restaurant locations.

by Mike Austin, from the Community

20+

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Template

Customer Experience Visit CEV

This Customer Experience Visit checklist is designed for restaurants and quick service locations to assess both drive thru and dine in performance. It covers cleanliness of exterior and interior areas, staff appearance and friendliness, effectiveness of interactions, service speed benchmarks, order accuracy, and food quality standards such as temperature and freshness. Sections help verify restrooms, condiment availability, and overall presentation so teams can monitor consistency, identify issues, and improve guest satisfaction.

by silke edeka, from the Community

10+

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Template

Drive-Thru and Mobile Order Evaluation

This checklist supports quick-service restaurant audits across drive-thru and mobile order channels. It covers cleanliness and presentation standards for exterior, lobby, restrooms, and corral areas; employee appearance and PPE; guest interaction and attentiveness; drive-thru timing metrics including line time and OEPE; order accuracy, condiment fulfillment, and food quality such as fries temperature, seasoning, and crispness. Mobile Order and Pay steps assess courtesy, wait time from arrival to pickup, and whether all items and condiments are provided. Use it to maintain consistent service speed, accuracy, and food quality across QSR locations.

by Michele Rice, from the Community

10+

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2020 Customer Experience Visit Form

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