Allergen Awareness (US)

Turn allergen requests from a risk point into a routine your whole hospitality team follows

When one team member misses an allergen step, your whole kitchen's preparation won't matter. Without standard training, cross-contact risks and missed emergency steps lead to serious incidents.

• Without clear segregation and changeover procedures, allergen traces transfer between dishes during prep and service.

• Staff without training often don't know what questions to ask or how to flag an allergen request.

• Untrained staff may not recognize the signs of an allergic reaction or know the correct steps to take.

From back-of-house segregation to front-of-house communication, one course covers the full allergen workflow 

Every lesson maps to a specific allergen procedure your team applies on every service:

• Identify major food allergens and how cross-contact occurs during preparation and service.

• Follow front-of-house steps for taking allergen requests and relaying them correctly to the kitchen.

• Apply back-of-house segregation and changeover cleaning before handling allergen-free orders.

• Use the emergency procedure when a customer shows signs of an allergic reaction.

Train your team on allergen procedures before a request becomes an emergency

When every team member covers allergen identification, segregation and emergency steps, incidents become preventable. Make it part of your food handling onboarding and every hire starts with the same baseline.

Import this allergen awareness training course and give your team clear procedures for allergen requests and emergency responses.