This arrival phase checklist guides hotel door and valet teams through a polished front-drive experience. It covers acknowledging cars, timely door opening, warm welcomes, guest name usage, professional grooming and posture, claim ticket issuance, parking options, and immediate, secure luggage assistance. It also includes cross-department communication to the front desk, escorting guests for check-in, clear next-step explanations, and offering beverages during waits. Forbes-style service standards, anticipatory service, and emotional engagement scoring help ensure a consistently elevated guest arrival experience.
With Mitti you can
With Mitti you can
About author
Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by over 80,000 organisations, Mitti brings your people, operational data and workflows into one operating picture. From the frontline to the boardroom, it gives everyone a clear understanding of what's happening, highlights what needs attention and recommends what to do next. Every inspection completed, issue raised and action taken becomes intelligence your teams can use to improve every day.