In the hospitality industry, the maintenance team plays a crucial role in shaping the guest and owner experience. This course explores how maintenance professionals can provide exceptional customer service by fostering effective communication, resolving conflicts, and setting realistic expectations. By the end of this course, you will recognize key strategies to build rapport and loyalty, ensuring a positive and lasting impression, and the skills needed to enhance guest and owner satisfaction. (Last updated: February 2025)
With Mitti you can
With Mitti you can
The full course includes
- What Excellent Customer Service Looks Like
- Strategies When Conflicts Arise
- Developing Effective Communication Skills
- Setting and Managing Expectations
- Building Loyalty and Rapport
- Final Assessment
About author
Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by 80,000 organizations in 190 countries, Mitti publishes free checklists, SOP templates, audit checklists and toolbox talk topics that turn paper processes into a digital audit trail. Download one, put it to work on your next inspection or shift, and see why teams keep coming back for more.