Whether you're managing a remote team online or a group of employees in an in-office environment, difficult conversations may occur between colleagues or the people that you lead from time to time. This course covers the importance of having difficult conversations with your team, and how everyone including leaders can handle these kinds of conversations -- we also included some tips on how to give negative feedback effectively, and how to deliver an authentic apology to your clients.
With Mitti you can
With Mitti you can
The full course includes
- The Importance Of Difficult Conversations
- Common Mistakes People Do When Having Difficult Conversations
- How to Handle Difficult Conversations as a Leader
- Approaching Difficult Conversations Remotely
- Giving Negative Feedback Effectively
- Delivering an Authentic Apology to Your Clients
About author
Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by over 80,000 organisations, Mitti brings your people, operational data and workflows into one operating picture. From the frontline to the boardroom, it gives everyone a clear understanding of what's happening, highlights what needs attention and recommends what to do next. Every inspection completed, issue raised and action taken becomes intelligence your teams can use to improve every day.