This course will discuss de-escalation in the retail industry, how to resolve violent and aggressive conflicts, and how to use de-escalation techniques in such scenarios. (Last Updated: August 2024)
With Mitti you can
Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention
With Mitti you can
Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention
The full course includes
- De-escalation in the industry
- De-escalation techniques
- Resolving conflicts of violent and aggressive acts
- Final Assessment
- The signs of escalation
About author
Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by over 80,000 organisations, Mitti brings your people, operational data and workflows into one operating picture. From the frontline to the boardroom, it gives everyone a clear understanding of what's happening, highlights what needs attention and recommends what to do next. Every inspection completed, issue raised and action taken becomes intelligence your teams can use to improve every day.