This course will discuss de-escalation in the retail industry, how to resolve violent and aggressive conflicts, and how to use de-escalation techniques in such scenarios. (Last Updated: August 2024)
With Mitti you can
Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention
With Mitti you can
Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention
The full course includes
- De-escalation in the industry
- De-escalation techniques
- Resolving conflicts of violent and aggressive acts
- Final Assessment
- The signs of escalation
About author
Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by 80,000 organizations in 190 countries, Mitti publishes free checklists, SOP templates, audit checklists and toolbox talk topics that turn paper processes into a digital audit trail. Download one, put it to work on your next inspection or shift, and see why teams keep coming back for more.