Use this General Mystery Shopper Questions template to record your overall impression of an establishment - its environment, staff members assistance, available services, equipment, and the overall customer experience. Evaluate if the shop was easily located through visible signs and if it provides a welcoming ambiance. Next, assess if the receptionist and resource staff member show enthusiasm and offer assistance. Check the available services and observe how employees performed their tasks. Go around and see if you have access to some office equipment. Complete the audit by listing commendations, opportunities for improvement, and provide your overall impression. Use SafetyCulture to capture photo evidences and make some annotations to give emphasis.
With Mitti you can
With Mitti you can
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Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by 80,000 organizations in 190 countries, Mitti publishes free checklists, SOP templates, audit checklists and toolbox talk topics that turn paper processes into a digital audit trail. Download one, put it to work on your next inspection or shift, and see why teams keep coming back for more.