Call Center Customer Service (Screen Reader Accessible Course)
Let's explore the basics of Customer Service in a Call Centre environment. Intended audience: Workers new to a call centre role This course is compatible with screen readers to ensure that individuals with visual impairments can access, navigate, and engage with the course content seamlessly.
With Mitti you can
With Mitti you can
The full course includes
- Preparing for Your Calls
- Voice, Tone & Etiquette
- Parts of a Call
- Holds & Transfers
- Helping Difficult Customers
About author
Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by over 80,000 organisations, Mitti brings your people, operational data and workflows into one operating picture. From the frontline to the boardroom, it gives everyone a clear understanding of what's happening, highlights what needs attention and recommends what to do next. Every inspection completed, issue raised and action taken becomes intelligence your teams can use to improve every day.