Mitti by SafetyCulture
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Deliver a consistent customer experience

Equip your teams with the tools and knowledge to deliver a great customer experience consistently. By streamlining processes and conducting timely retail audits, you and your teams can address problems faster, maintain high standards, and drive an efficient shopfloor, ultimately leading to happier customers.

Using paper checklists, no one could see results of audits or the risks associated with poor processes. Mitti (by SafetyCulture) allows us to see the results immediately and identify where we need to focus.

Enrique Espinoza

Process Improvement Manager for Lowe’s

Maintain brand standards

Deliver a great retail experience consistently by streamlining processes across all branches. Digitize brand standard assessments and training courses to communicate changes to operating procedures, visual merchandising, promotions, and more.

Getting Mitti Platform out to 760+ shops, with so many employees was surprisingly easy. It’s not often you get that in a rollout of this magnitude. We rolled it out in a matter of weeks.

Simon McBurney

Senior Delivery Analyst, Coles Supermarket

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Optimize shopper assignments

Improve data accuracy and reliability by ensuring each assignment goes to the most qualified shopper. Reduce administrative workload by streamlining task distribution and tracking progress effortlessly. Execute evaluations faster, cover more locations, and gain deeper insights into customer experience with automated shopper task assignments.

Enable multimedia evidence capture

Strengthen quality assurance efforts with documentation that brings insights to life and helps drive meaningful improvements. Enhance the credibility of mystery shopping reports with built-in photo and document uploads. Empower shoppers to document their evaluations with multimedia evidence, providing undeniable proof of service quality and compliance.

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Facilitate real-time feedback reporting

Stay ahead of potential problems with live data monitoring, ensuring every customer interaction meets the highest standards. Gain instant access to mystery shopping insights with real-time dashboards that display reports as they are submitted. Identify service gaps, compliance issues, and exceptional performance without delays to improve customer experience and operational efficiency.

Drive improvement across your stores

Retail Store Compliance Audits
Ethics Monitoring
Training Effectiveness Evaluation
Policy Violation Inspection
Employee Product Knowledge Testing
Service Experience Evaluations
Queue & Wait Time Analysis
B2B & Wholesale Mystery Shopping
Customer Support Evaluations
Retail Loss Prevention
Franchise Operational Consistency Audits
Pricing Accuracy Verification

Improve customer satisfaction today

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Explore solutions built around your business

EHS

Health & Safety Management

Keep teams safe on the job while promoting a safety culture across your organization.

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GRC

Risk & Compliance

Identify, evaluate and mitigate risks to your teams and assets through greater visibility and a data-driven approach.

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Quality

Operational Excellence

Optimize processes and drive productivity, greater efficiencies and quality products or services at scale.

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ESG

Environment & Sustainability

Digitize SOP’s, reduce waste and adapt sustainability best practices the moment conditions change.

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Explore retail resources & solutions

Template

Mystery Shopper Checklists

Discreetly accomplish mystery shopper checklists and efficiently submit mystery shopper reports anytime anywhere.

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Template

Training Evaluation Forms

Gather and analyze training feedback through digital and customizable training evaluation forms.

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Template

Retail Store Audit

Efficiently standardize retail outlets and guarantee store compliance with digital retail store audit checklists.

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Article

Retail Management

Know more about the basics of retail management, the responsibilities and skills of retail managers, and how retailers can optimize operations with best practices.

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Article

Retail Audit

Learn more about retail audits, their importance to retail management, and the best ways to conduct your own.

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Article

Facility Management

Everything you need to know about facility management: importance, services, basic areas, and scope.

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See how Mitti (by SafetyCulture) can help your retail business

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Frequently Asked Questions