What is an Operational Resilience Plan?

An operational resilience plan is a comprehensive document that outlines the strategies, processes, and actions an organization must take to prepare for, respond to, and recover from disruptive events. This resilience plan ensures that CBFs can continue or quickly resume after incidents such as natural disasters, cyber-attacks, or other operational disruptions.

By documenting these key elements in a structured and accessible manner, an operational resilience plan serves as a critical tool for organizations seeking to safeguard their long-term stability and protect their stakeholders.

Benefits of Creating a Plan for Operational Resilience

Implementing an operational resilience plan provides numerous benefits that strengthen an organization’s ability to withstand and recover from disruptions. Here are its key advantages:

• Minimized downtime: An operational resilience plan ensures that CBFs can continue or be restored quickly after a disruption. This reduces downtime, prevents financial losses, and maintains operational continuity.

• Real-time accessibility: An operational resilience plan checklist can be accessed from any location and device, ensuring that teams can quickly retrieve vital information during a crisis. This accessibility is crucial for global or remote teams that need instant access to the latest procedures.

• Simplified updates: Digital plans allow for easy modifications and updates, ensuring that the operational resilience program remains up-to-date with current threats, regulatory requirements, and technological changes. This flexibility eliminates the time-consuming process of updating and distributing physical documents.

• Enhanced collaboration: Storing the plan in a cloud-based or shared digital platform enables cross-departmental collaboration, allowing key stakeholders to review, suggest improvements, and coordinate more effectively. Collaboration tools integrated into digital formats also help streamline communication and decision-making.

• Automated reminders and tracking: Digital platforms often come with built-in reminders, notifications, and tracking systems that alert teams to upcoming plan reviews, audits, or risk assessments. This helps ensure the plan is consistently maintained and ready for activation when needed.

What to Include in This Plan

Creating an operational resilience plan involves identifying potential risks, assigning roles and responsibilities, and setting performance metrics to ensure the organization can withstand various disruptions. Operational resilience plan templates usually include the following items for a comprehensive resiliency assessment and planning:

• Risk assessment

• Critical business functions

• Contingency plan

• Key Performance Indicators (KPIs)

• Project and actions

• Technology integration

• Resiliency testing

• Continuous improvement

In the following section, organizations will see how these components can be integrated into their operational resilience plan checklist to cover and mitigate as many risks as possible.

How to Create an Operational Resilience Plan

Creating an operational resilience strategy in a digital checklist is a tactical way for organizations to be prepared for potential disruptions. To guide you, follow these step-by-step instructions to develop a comprehensive, accessible operational resilience plan:

1. Assess organizational risks.

Begin by identifying all possible risks, including natural disasters, cyber-attacks, supply chain disruptions, and operational failures. Use risk assessment tools and assign an impact score to prioritize which risks need the most attention.

2. Define critical business functions.

Determine which business functions are essential to maintaining operations. Set priorities by identifying the maximum allowable downtime for each function to ensure that the plan focuses on high-priority areas.

3. Develop contingency plans.

For each business function, create detailed contingency plans, specifying alternative processes, backup resources, and teams responsible for implementation. This section should provide step-by-step procedures for maintaining or restoring operations during a crisis.

4. Outline communication protocols.

Clearly define how and when key stakeholders (e.g., employees, customers, suppliers) will be informed and alerted during a disruption. Specify communication methods (including email, phone, and SMS) and assign responsibilities for message delivery to ensure timely updates.

5. Assign roles and responsibilities.

Ensure that you can assign actions to team members involved in the resilience plan and key personnel in relevant departments. Include their responsibilities during an incident and contact details to ensure no critical task is left unattended.

To see what job assignment looks like in this document, here’s a filled-out sample operational resilience plan sample report:

Operational Resilience Plan Sample Report | Mitti (by SafetyCulture)

6. Test and validate the plan.

Schedule regular testing of the operational resilience plan to ensure all team members understand their roles and procedures. Document test results and update the plan based on the findings to strengthen areas of weakness.

7. Set monitoring and review schedules.

Regularly review and update the operational resilience plan to maintain its effectiveness. Include automated reminders and assign responsibility for ensuring the plan is reviewed after any significant change in the business or its environment.

8. Store the operational resilience plan digitally with easy access.

Organize and manage the plan in a secure digital platform that allows for easy access, updates, and sharing. Set role-based access permissions to ensure that the right personnel can view or modify the plan as needed while protecting sensitive information.