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Telecommunications & Media
Access telecommunications and media templates and training courses to support equipment installation, incident reporting, and customer-facing work. Help your teams reduce rework, keep quality consistent, and manage day-to-day operations across projects and sites.
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Service NPS Audit Checklist
This Service NPS Audit checklist helps evaluate customer experience in telecom retail stores. Review greetings, empathy, use of systems, reasons for visit like billing queries or SIM replacement, resolution status, and NPS card usage. Capture comments, photos as evidence, and collect advisor and auditor signatures for quality assurance.
by Noreen Aslam, from the CommunityDownloads: 30+Get - Template
FTTH Build Walk Off Report and Power Test
This FTTH CityFibre build walk off report and power test template helps telecom field engineers record and verify fiber installation quality. Capture site and postcode, job reference, walk off engineer, date, access requirements, site information, number of dwellings and DPs, dwelling numbers, and photo of the red line drawing. Document optical power testing at 1310, 1550, and 1625 nm with results, notes, and pass fail outcomes. Complete sign off with names and additional information to support commissioning, compliance, and quality assurance.
by Andy Holland, from the CommunityDownloads: 30+Get - Template
Ficha de Verificação: Escadas e Escadotes
Esta ficha de verificação em português ajuda a inspecionar escadas e escadotes antes do uso. Verifique identificação e marcação CE, condições gerais (cortes, oxidação, danos), limpeza e ausência de agentes deslizantes, adequação ao trabalho, base estabilizadora, uniformidade e antiderrapagem dos degraus, fixação às laterais e estado das laterais, existência e conservação de lance isolado, sistemas anti-fecho em escadas duplas/triplas e acondicionamento no veículo. Inclui secções sobre histórico de utilização, quedas/esmagamentos, esforços anormais e rotinas de limpeza/manutenção, além de campo para observações e registo fotográfico. Ideal para equipas de operações de campo e segurança em trabalhos em altura.
by Carlo Eiriz, from the CommunityDownloads: 30+Get - Template
Check List PAC 2015 para Puntos de Atención
Esta checklist en español está diseñada para auditar Puntos de Atención al Cliente de telecomunicaciones conforme a lineamientos de OSIPTEL e INDECOPI. Cubre accesibilidad universal, licencias y horarios visibles, señalización obligatoria, y paneles de procedimiento de reclamos. Incluye verificación de formularios disponibles, relación actualizada de puntos de recepción, y condiciones del local como orden, iluminación, ventilación y mobiliario. Revisa activos y herramientas como sello de recepción, PC y multifuncional operativos, y pruebas de velocidad. Considera servicios ofrecidos como pagos de recibos y recargas.
by Carmen Rosa Alvarez, from the CommunityDownloads: 30+Get - Template
UCG Field Manager Technician Audit
Use this field manager audit to assess telecom technicians and vehicles. Verify mandatory fibre tools such as fusion splicer, FIP tester, power meter, air compressor, and safety equipment. Check PPE, ladders, signage, and site barriers. Confirm vehicle condition, WoF and Rego, tyres, cleanliness, and correct branding. Capture serial numbers, photos, and compliance evidence, and note additional tooling needs. Record technician details, dates, and an overall summary.
by Jacques Kleynhans, from the CommunityDownloads: 30+Get - Template
Telecom Site Inspection Report (NQCCS SIR)
This template is a comprehensive telecom site inspection report for NQCCS field teams. It guides technicians to record access details and gate keys, sign in/out of the Telstra site log book, measure access track length, and document fencing type and dimensions, building size, signage condition, and solar panel count. Sections cover primary and secondary compound assets, before/after photos, chemicals and herbicide used with dilution rates, and work completion records. The Issues and Recommendations section helps propose solutions and quote costs, supporting compliance, maintenance planning, and consistent documentation across telecom sites.
by Mike Pyke, from the CommunityDownloads: 30+Get - Template
FTTH Build Walk Off Report Phase 1.5 and 2 SCCI V1.3
Use this FTTH build walk off report to capture Phase 1.5 and 2 activities for 4th Utility sites. Record IOLM and second stage testing, splitter installation at distribution points, bulkhead splicing, and power testing to one in eight through splitters using a local generator. Document comms cabinet setup including split trays and patch leads, and verify DP readiness where BT circuits are not in place. Note responsibilities for patching and end to end testing once PIA is complete. Include clear photo evidence of patch leads installed in the comms cabinet and beneath each DP to sign off the build.
by Nelio Goncalves, from the CommunityDownloads: 30+Get - Template
Network Site Audit Checklist (V2.1)
This Network Site Audit checklist (V2.1) helps technicians and auditors document critical details at telecommunications sites. Record site identification, owners, buildings, cooling systems, power equipment and rectifiers, RBS and transmission gear, filters, technologies (GSM, WCDMA, LTE), signage and EME notices, structures (poles, towers, rooftops), AC power and metering, and any issues requiring follow-up. Attach photos, capture serial numbers, rack locations, and cell names to maintain accurate network infrastructure records.
by Bruce Brown, from the CommunityDownloads: 30+Get - Template
Air Blown Fibre Record Template
This Air Blown Fibre Record template helps telecom field teams capture key details during fibre installation. Record client and site codes, define the fibre section from feeder manhole or ABFAT to the next manhole, and log measured distances between manholes. Attach photos showing fibre left in each manhole, plus far-end images. Document remedial actions with before and after photos and add comments for quality assurance and handover.
by Rowan Hill, from the CommunityDownloads: 30+Get - Template
NSG Derig Survey for SCCI Alphatrack
This NSG Derig Survey template supports planning and safe execution of internal and external telecom equipment decommissioning for sites managed by or on behalf of SCCI Alphatrack Ltd. It covers scope definition, building information, access arrangements, and detailed risk assessments for working at height, scaffolding, MEWP use, loft and roof access, environmental and public risks, and electrical safety. The checklist prompts for required equipment, scheduling, manpower, and site controls, includes space for annotated photos and Google Earth imagery, and ends with client and engineer sign off to confirm scope and readiness.
by NSG ., from the CommunityDownloads: 30+Get - Template
Virgin Media Traditional Socket Install Report
This Virgin Media traditional socket installation report template helps field technicians document every stage of a faceplate install. Record the job number, site address, installation details, and whether lockbox works were completed. Capture photos of the lockbox, tap bank connection, and the installed VM socket. Verify fire sealing of entry points, document meter test results with supporting photos, and add test notes. Conclude with the resident’s name and confirmation that the work was completed to a satisfactory standard, supporting quality and compliance tracking.
by Nelio Goncalves, from the CommunityDownloads: 30+Get - Template
CMUX Battery Test Checklist
This CMUX battery test checklist helps technicians maintain telecom sites by documenting key project and site details and capturing comprehensive battery voltage readings. Record site name, company, date, CP/SP numbers, and project sequence. Measure and log voltages for upper and lower battery trays, including Battery A, B, C, and D, and calculate total voltage for the CMUX above-ground housing internal batteries. Use the included section to note any non-conformances and ensure issues are tracked for follow-up. Ideal for standardizing field maintenance and improving power reliability across CMUX installations.
by Edward Hu, from the CommunityDownloads: 30+Get - Template
HFS PPE Issued Staff PPE List
Use this PPE issued form to record the personal protective equipment provided to field technicians. Capture employee and supervisor details, list items such as hard hat, safety glasses, boots, gloves, and wet-weather gear, assess condition as good, fair, needs replacement, or new, note losses or replacements, and obtain acknowledgment with name, date, and signature to ensure accountability and safety compliance.
by Wayne Keetch, from the CommunityDownloads: 30+Get - Template
Rentokil Jio Tower Pest and Hygiene Audit
This Rentokil Jio Tower Audit checklist supports pest inspection and site hygiene at telecom tower locations. Record vegetation status, signs of rodent or lizard activity, and any bird nests. Assess ODC cabinet condition, door locks, gaps, beading, and cable entry seals. Attach photos, document observations, and add recommendations and corrective actions.
by Vijay Kumar, from the CommunityDownloads: 30+Get - Template
FOS Field Visit Evaluation Checklist
Evaluate telecom field work with this FOS Field Visit Evaluation checklist. Verify correct dish mount selection, confirm clear line of sight, and document signal levels using limit scan tests. Capture receiver readings, including MoCA strength on Hopper systems, and note site, personnel, and location details. Use this template to standardize technician performance reviews, improve install quality, and ensure compliance with service standards.
by Training Team, from the CommunityDownloads: 30+Get - Template
Immedia System Certification: Conference Rooms 2.2
This checklist guides technicians through certifying conference room audiovisual systems to Immedia standards. It covers installation and quality checks for displays and video walls, projectors and screens, wall, table, and floor connections, racks and ceiling boxes, room schedulers, sound bars, speakers, cameras, microphones, podiums, and mobile carts. Functional tests include VTC and BYOD calls, digital signage, SIP/VOIP dialing, audio SPL measurements, and control interface validation. It also includes room control, administration tasks, photo documentation, and pass/fail outcomes.
by Melissa Milford, from the CommunityDownloads: 30+Get - Template
DWDM OADM Core Rack Photo Audit Checklist
This DWDM OADM core rack photo audit checklist guides telecom installation teams through a complete visual verification of superstructure, safety rails, rack top and bottom, APDP power distribution, primary feed cables, subrack layout, optical fibers, DCM and filter units, secure drawer, MSRPP/SRPP earthing, and optic ducting. Include the mandatory photos for each section to confirm correct layout, labeling, terminations, earthing, and cleanliness, and to document compliance with site design and safety standards.
by Edward Hu, from the CommunityDownloads: 30+Get - Template
PO Cancellation Log
Use this PO cancellation log to document and escalate job or purchase order cancellations. Record key details such as reason, date, affected customer or site, contacts, and any photos supporting the cancellation. Guide field teams to notify SE engineers and managers, capture outcomes of conversations, and schedule rebooked jobs when required. Standardize your escalation process and ensure timely follow up.
by john drake, from the CommunityDownloads: 30+Get - Template
Telecoms Inspection Checklist iOS Version
A comprehensive telecoms inspection checklist for field teams covering site safety, welfare and PPE, vehicles, work packs and documentation, safe digging and HSG47 practices, and NRSWA signing and guarding. Includes detailed checks for civils excavation, duct laying and reinstatement, chambers and cabinets, external and internal cabling, optical fibre splicing, and cabinet node work. Verify permits, competencies, calibration of tools and test equipment, correct materials and labelling, clean and safe reinstatement, and complete close out to leave sites compliant and tidy.
by Darren Furlong, from the CommunityDownloads: 30+Get - Template
Roadside and Pole Mount Enclosure RM Check Sheet
This routine maintenance check sheet covers roadside and pole mount equipment enclosures. It guides technicians to verify safe site access, clean and secure cabinets, test batteries, and check door locks and seals. Tasks include inspecting enclosure bases, eliminating pests and debris, and confirming all labels and hazard markings are present. Technicians review fibre patching, pigtails, panels, and terminations for cleanliness and support, and examine copper data and power cabling for strain relief, corrosion, and secure terminations. The checklist also covers PoE devices, media converters, field processors, sign controllers, Cisco IE3000 switches, CCTV encoders, RCD testing per AS 3760, earth impedance, and overall cable management.
by Christopher John, from the CommunityDownloads: 30+Get - Template
NGA Mobile CV UB Task Completion Form
A structured mobile form for NGA network UB task completion. Technicians record cause and trouble codes, specific locations, tasks performed, photos, hard surface reinstatement details and measurements, general comments, codes claimed, and CM approval numbers. Use it to document telecom duct or ribbonet faults and repairs, then email the completed report to CVMOBILE@Clearvision.net.nz.
by Seng Tang, from the CommunityDownloads: 30+Get - Template
Visit Cancellation Report
Use this Visit Cancellation Report template to document why a scheduled field service visit could not be completed. Capture key details such as job and tech numbers, arrival time versus ETA, contact attempts, and cancellation reasons including no show, access restrictions, health and safety, no line of sight, or time constraints. Attach photos (property exterior, site conditions, data logs), log second opinions, and note actions required to complete the job in future, including rebooking details. Track escalation, manager consultation, and confirmation that all reasonable steps were taken. Ideal for telecom and satellite TV service teams to maintain accountability and streamline rebooking.
by Tom Garrett, from the CommunityDownloads: 30+Get - Template
Virgin Media Traditional Build Walk-Off Report V1.5
This Virgin Media Traditional Build Walk-Off Report is a field checklist for cable network construction and installation. Use it to capture access requirements, site photos, and key details for compliance and quality assurance, including trunking, fire clips, and any fire stopping undertaken. Record VM system information such as lock box locations, served properties, cabinet and cable photos, and notes. Attach build pack photos, document external cabling across doors and fire exits with required clips, and complete the final sign-off to confirm installation matches the job pack.
by Nelio Goncalves, from the CommunityDownloads: 30+Get
Practical safety and quality resources for telecommunications and media teams
Give telecommunications and media teams faster access to the resources they need to do quality work. SafetyCulture’s Content Library is a centralized digital library of industry-standard instructional tools and quality control inspections, audits, and checklists built for everyday operations. Instead of building materials from scratch, you can easily provide instruction and manage operations with proven resources that support diverse workplaces.
Why digital resources matter
Digital resources make it easier to roll out guidance and standardize work across teams. Online access also helps teams respond faster to issues and apply updates without inefficient back-and-forths.
Explore how you can use the Content Library for your telecommunications and media operations:
Enhance dialogue with clients and customers through courses on call center customer service.
Monitor call quality with call dispatch logs and call monitoring checklists.
Guarantee safety and compliance with site survey reports and equipment installation templates.
Every resource in the Content Library is fully digital and ready to use, making it easy to adapt content to your workflows and share it across your team. When used within the SafetyCulture platform, these resources support better visibility, smoother inspections, and stronger safety and quality outcomes for your team.