Top 10 online certification courses to enhance your career

Diversity, equity, and inclusion (DEI) training is essential to every modern workplace. Having your team members certified in DEI shows that your workplace is committed to creating inclusive and innovative spaces where every person matters. So if you’re looking for one of the best free certification courses online on DEI to deliver to your team it’s Mitti (by SafetyCulture)’s Diversity, Equity, and Inclusion Training. This course was co-created and led by Queer Eye’s Karamo Brown, a well-known advocate for social justice.

Your team will learn about key DEI topics like unconscious bias, microaggressions, and privilege through interactive, true-to-life scenarios. Karamo will guide your learners with empathy through the struggles of marginalized people at the workplace to help them be better teammates and colleagues. Everyone on your team, from managers to employees, can learn practical strategies that promote an inclusive work culture.

This and every Mitti (by SafetyCulture) course is designed with a microlearning model in mind, which means they’re bite-sized lessons that can be accessed directly from learners’ mobile phones. Your team can take this course at their own pace and according to their own schedules. This is to make sure your learners are actually learning and not overloading themselves with the information they’re required to learn.

If you’re looking for a free online certification course on health and safety induction, The Knights of Safety Academy have a comprehensive one ready for you. Safety induction is an introductory training program about the basics of health and safety at the workplace.

This includes the definition of workplace safety, analysis of workplace hazards, and different risk prevention methods. To make sure employees are compliant with safety policies, a refresher on safety legislation is also covered in the course. These can include things like PPEs, food hygiene, first aid, and more.

Coursera is an online educational resource that offers training for a wide range of topics and industries. The best thing is they offer certification and even printable certificates. If you’re looking for a human resource-related or people management course, Coursera’s got one for you.

This free online certification course was created by the Wharton School and it discusses decision-making, change management, employee rewards, team motivation, and other essential people management skills and tools. Take note that Coursera courses are primarily instructor-led courses which means they lack the full range of e-learning features other learning platforms have.

Excellent customer service can be your greatest asset. Even with an amazing product or service, customers these days expect high-quality customer service. Because people are attracted to brands that care. Mitti (by SafetyCulture)’s Creating a Positive Customer Experience is all about leveling up your team’s customer service skills to create a customer-centric experience for successful customer retention.

Topics in customer experience include defining customer needs, impressing customers, creating positive interactions with customers, engaging your customers, and more. These lessons will be taught through interactive learning content in the form of videos, images, and quizzes so your learners will be engaged. There’s also a final assessment that your team needs to accomplish to get certification.

First aid is one of the most important things to have certification for. Having first-aid-certified team members guarantee not only the safety of a workplace but also shows commitment to a better and healthier work culture. The Basics of First Aid by Mitti (by SafetyCulture) is a free online course for adults that covers everything from common accidents like bleeding, shock, and trips to practical first aid strategies like assessing the scene and treating burns.

This 6-part training program covers different emergency types per module to ensure learners get complete knowledge of each. For example, there’s a module dedicated to electrical shock and eye injury. Learners will be able to identify common causes of electrical shock and eye injury and the specific steps to take to treat them.

The Mitti (by SafetyCulture) platform also features gamification elements like leaderboards and rewards to encourage learners with healthy competition. Aside from incentivizing them with certificates, these game rewards offer instant gratification which simply makes learning fun.

Great leadership is essential to the growth of any company. Leaders get teams moving and inspire employees to be the best they can be. So this free online certification course in management by Mitti (by SafetyCulture) is all about developing great leaders through confidence training and creating practical leadership strategies.

Stepping Into Team Leadership will cover the expectations of a leader, scope expectation setting, team time management, and effective team communication. All of these will create the foundation for great leadership in your organization. Each module is packed with practical advice and interactive exercises to help your leaders simulate different experiences.

FutureLearn has an amazing course for upskilling the customer service skills of call handlers. Effective Questioning for Call Handlers is a free online certification course that covers effective phone communication with customers through different question styles and studying conversations.

Through sample calls, videos, and case studies, learners will be taken through ways they can improve their calls by evaluating good and bad calls.

Different technologies and decision support software are also covered in this course. The program itself spans 3 weeks but your team can take it at their own pace.

If you’re looking to train new customer service providers with certification courses, Alison is a good elearning resource. Developing Quality Customer Service Skills is a free online certification course that gives an overview of essential skills and tools for any customer service role. It’ll tackle the best practices for customer relationship management, client communication, and conflict management with colleagues and customers.

The course also covers digital apps modern customer service providers use like auto-attendants and other software. Take note that the course itself is free but digital certification is locked behind an additional fee.

Alongside The United Nations Institute for Training and Research (UNITAR), Mitti (by SafetyCulture) has created this free online certification course on becoming effective workplace trainers. The course will guide trainers and aspiring trainers through the fundamentals of learning, training design, and group facilitation. To make learning engaging, the program will use self-reflection questions, mini-scenario exercises, and practical examples.

The course is split into 3 parts which are all about creating a comfortable learning environment at the workplace to encourage growth and self-improvement. The first lesson is about the three key elements of facilitation. Which is followed by the second lesson on effective co-facilitation techniques. The final lesson is a great module on the importance of helping your team ask the right questions. Learning isn’t just about the answers, it’s all about asking good questions.