10 free empathy training courses with certificates

Mitti (by SafetyCulture)’s empathy course is a comprehensive training program that focuses on the different aspects of communication, which include tone and words. It also offers four actionable steps to offer empathy in customer service roles—listen, acknowledge, care, and act.

You can import this course directly from Mitti (by SafetyCulture)’s course library and edit its content to suit the training requirements of your team. One of the biggest advantages of this free empathy training course is its accessibility. Workers can take lessons anytime and anywhere via desktop or mobile devices.

Offered on edX, the Empathy and Emotional Intelligence at Work course by Berkeley takes a deep dive into emotional intelligence through a research-first approach. It highlights the fundamental causes of emotional intelligence from both biological and psychological perspectives.

This free empathy training course also gives an overview of some research-based strategies that employees can use to strengthen their empathy and overall emotional intelligence. Lastly, you’ll learn more about the different ways to lead with social intelligence. Made available in English and Spanish, you can quickly access this self-learning course through edX’s eLearning platform.

Another free empathy training course on this list is Mitti (by SafetyCulture)’s Emotional Intelligence at Work (for Manufacturing). It kicks off by giving manufacturing workers a comprehensive introduction to emotional intelligence, its personal domain, and its social domain. Workers will learn that they need to develop their emotional intelligence in order for them to handle workplace objections and challenges professionally. To make sure that everyone understands the topics discussed, the course also includes a lesson review at the end.

Each lesson in this course uses a microlearning design model, which breaks down lengthy and complex topics into smaller, more digestible chunks of information. This prevents learners from becoming overwhelmed with new knowledge, enabling them to better understand what is being taught to them. Additionally, microlearning helps speed up course completion, giving your workers more time to manage their own training schedule.

Empathy and emotional intelligence are important characteristics that team members must embody to maintain high levels of performance and productivity within a team. Effective teamwork happens naturally when members of the team have a good understanding of one another. By enrolling in Mitti (by SafetyCulture)'s free empathy training course called How to Be a Team Player, employees can learn how to break barriers within their team, voice concerns, and put themselves in their team member’s shoes.

In this course, teams will also benefit from lessons that cover teamwork, dispute resolution, communication, and team perspective. Employees can take advantage of Mitti (by SafetyCulture)’s mobile compatibility and complete this training course whenever and wherever they’d prefer.

The Communicating with Empathy course by eLearning for Healthcare consists of five lessons that talk about the communication skills needed to handle challenges in end-of-life care. It also covers topics such as listening, body language, and proper assessment and response to communication needs.

This is a good crash course for your teams to better understand the intricacies and responsibilities of being a healthcare worker or caregiver in an elderly care home. This course is also completely available online and each session can be completed in 20 to 30 minutes, on average. There’s also a practical application at the end so that learners can see whether or not they retained any of the lessons.

Cornwall College developed the Compassion in the Workplace course to help aspiring workers hone their relational skills and promote their overall physical and mental well-being. In just a few lessons, you’ll learn how to be empathic in the workplace, increase your awareness of self-care, and explore comprehensive methods for improving well-being.

Through the training program, you’ll have the opportunity to learn from a professional counselor and to work experientially in pairs and small groups. You’ll also have a face-to-face discussion with fellow learners about your personal experiences of being heard and understood. These sessions will allow you to uncover strategies for overcoming communication obstacles.

Although communication is a two-way street, talking is usually given more priority over listening. This free empathy training course will discuss the value of empathic listening and several techniques for improving your empathic listening and communication skills. It starts off by introducing empathetic listening and the advantages of mastering this skill. The course then talks about interpersonal interactions and some examples of barriers to empathy.

Overall, this course will help you better grasp the art of empathic listening by explaining its goals, as well as useful strategies and examples.

Part of a healthcare professional’s responsibility is to know how to deliver bad news about a patient’s medical condition. Whether the news is about a serious illness or even death, it must be conveyed with the utmost empathy and compassion. FutureLearn's Developing Clinical Empathy gives aspiring medical workers some helpful insights on how to communicate bad news to patients and their families in an empathic and effective manner.

Compared to other training and learning resources, this free empathy training course will allow aspiring healthcare workers to think of solutions that will help them change their patients’ perceptions about a healthcare problem. Lastly, they'll learn how to avoid some of the most common mistakes when delivering bad news.

Mitti (by SafetyCulture)’s Diversity and Inclusion course addresses fundamental empathy training concepts such as diversity and inclusion, unconscious bias, and how to build an inclusive workplace. With the aid of this free empathy training course, employees will gain a deeper understanding of inclusive language and they’ll also learn how to communicate more effectively and empathetically. This can help employees avoid the risk of offending anyone on their team. One of the lessons in this DEI training program also touches on the advantages of a diverse workforce, which can create a more dynamic team that knows how to collaborate and learn from one another.

Mitti (by SafetyCulture)’s in-built AI Translation feature harnesses Google's powerful translation tool so that you can easily deliver your course in your employee's preferred language without breaking the bank on a translator.