10 free training materials examples and how to make one

Lifting is a core part of every retail worker's job, putting them at a higher risk of developing short to long-term injuries, like cuts and bruises, or worse, muscle and bone damage. The best way to keep them safe from these injuries is to train and educate them about the proper lifting practices.

Walk your team through the principles of safe lifting and the most recommended safe lifting techniques with the help Mitti (by SafetyCulture)’s Heavy Lifting course. This training material will shed light on the most common hazards related to heavy lifting in retail, and what can be done to stay safe and injury-free while carrying undersized goods to heavy boxes and cases.

It’s jam-packed with interactive elements, like games, scratch-to-reveal slides, and even fun GIFs, serving as an effective way to engage your learners even without the physical presence of a facilitator. There is also a refresher quiz towards the end to gauge your workers’ understanding of this course.

Use Mitti (by SafetyCulture)'s Food Poisoning course to train your restaurant staff about the most common forms and causes of food poisoning, as well as how to avoid them. When they complete this course, you can be confident that the food or beverage they offer or serve won't harm or endanger your guests. The food safety program also explains the key differences between bacteria, viruses, and toxins, as well as how each of them can cause food poisoning.

Scope: Food poisoning's most common causes and symptoms, pathogens in food, food poisoning prevention

Looking for a dynamic and collaborative approach to meet your weekly targets? Check out this agile sales management course, which presents a fresh alternative to traditional linear sales methodologies. The modules discuss the principles of agile sales management, its benefits, and strategies for effectively implementing this approach.

In an agile sales model, projects are managed as sprints, focusing on reaching milestones over rigid weekly or monthly forecasts. This flexibility allows your team to embrace challenges openly. They can learn how to apply practices like accountability, iteration, and adaptive planning to their roles.

Geared for any organization that is public or customer-facing, Customer Service: Handling Complaints will give your teams the ability to turn negative customer complaints into a positive customer experience.
Any service industry is going to get negative feedback, but these lessons teach how to handle it as effectively as possible. Self-checks along the way reinforce the content and give trainees a sense of satisfaction about how much they have learned.

In the slide, learners need to reorder the steps to review and self-check previously presented material. Mitti (by SafetyCulture)’s Reorder template can be used to reinforce a timeline, the results of a survey, the best-selling products, and more.

Mitti (by SafetyCulture) goes through several tips for driving safely and why they could be a big driving factor in your learners' success in this free vehicle safety training course. The Driver Safety for Gig Workers training addresses scenarios in which your learners may be driving more recklessly and what they should do in those situations.

This drier safety training also informs your gig workers on how to maintain their vehicles properly to avoid equipment breakdowns while on the road.

The lessons are offered to your learners in bite-sized microlessons, making the content much easier to swallow than lengthier lessons. This also improves training effectiveness since learning information is easier to digest, increasing the chances of knowledge retention.

Enhance the safety of your warehouse operations with Mitti (by SafetyCulture)’s vehicle safety awareness course. When dealing with powered industrial trucks, conveyors, or pallet racks, your crew must remain vigilant while operating heavy machinery. This training explores machine classifications related to handling, picking, storage, and transportation. So you can prevent accidents involving pedestrians.

The course also covers crucial topics such as blind spot awareness, vehicle maneuvering, and the use of personal protective equipment. Plus, it outlines the roles of banksmen and signallers in overseeing traffic flow during vehicle operations.

Mitti (by SafetyCulture)'s Sexual Harassment in the Workplace is a valuable course for developing a safe and harassment-free work environment. This course helps in understanding sexual harassment’s impact on victims. It also offers guidance on how to address sexual harassment cases.

You can customize this discrimination training in the workplace using Mitti (by SafetyCulture)'s user-friendly authoring tool. You can tailor the content to include specific company policies and even modify the visual elements to align with your branding. This flexibility lends a personalized and effective training experience.

Stepping into Team Leadership by Mitti (by SafetyCulture) aims to help improve the skills and confidence of adults aspiring to become team leaders or managers. As one of the free courses online for adults, it illustrates the expectations of a team leader to prepare them for the role. It then demonstrates the relevance of scoping work and setting expectations. It also includes best practices on team time management and communication with teams.

By stepping into a new role with the right knowledge, you’re able to successfully perform your role as a driving force among your team and inspire them as a leader.

Scope: Expectations of a team leader, scoping work and setting expectations, team time management, communication with teams

Customer experience lies at the heart of retail. Empower your team to create exceptional experiences with this interactive course designed to help them master the art of customer satisfaction.

Through this course, your retail staff can understand what it takes to maintain and broaden your store’s customer base. It highlights the role of customer service in delivering a positive retail customer experience. Plus, it also talks about the importance of first impressions and how they can influence the shopper’s buying decisions.

This training also emphasizes the importance of empathy in understanding customer needs and how something as simple as a smile can help enhance one’s perception of your staff. The final lesson before the gamified assessment suggests different small talk topics, as well as subjects you should avoid bringing up when interacting with guests.