10 Hospitality Management Training Programs

Customers are the lifeblood of any business, especially in the hospitality industry. In this course by Mitti (by SafetyCulture), learners will uncover how providing excellent customer service positively impacts the business. It teaches the benefits of good customer service, effective communication, and patience when interacting with guests. Here, learners will know about the proper way to greet guests through good social skills and etiquette, as well as the proper response and handling of customer complaints.

Workers in the hospitality industry are always on the go and don’t have hours to spend on training. In addition, not all companies have facilities to conduct training sessions. Mitti (by SafetyCulture) recognizes this challenge and helps make training possible given these circumstances through its mobile-first approach. Mobile learning, or mlearning, serves as the best solution in keeping up with the hectic schedules of hospitality employees like culinary workers and catering and lodging employees. This allows learners to conveniently access training materials across multiple devices, especially on smartphones.

Scope: Customer service skills, hospitality program, greeting guests, check-in venues, responding to complaints

Designed by experts and supervisory individuals from the School of Hotel Administration at Cornell University, this certificate program provides you with everything you need to know to successfully manage your hospitality business. This comprehensive program covers topics ranging from understanding financial statements and hotel revenue management to introducing hotel operations and building customer loyalty. Although this program costs a lot and requires quite some time to complete, it’s still a great option for anyone looking for a one-stop-shop hospitality management program for a manager or team leader.

Scope: Introduction to hotel operations, hotel revenue management, building guest loyalty, guest services, guest experience

Alison’s course focuses on food and beverage operations in a hotel setting. Learners will explore the various functions and operations of food and beverage departments in relation to other hotel departments. This course will also discuss food service management along with the primary duties and responsibilities of key positions both in the restaurant and kitchen. Among other topics discussed are food and beverage management, menu pricing, menu design, and restaurant layout. It can take up to 3 hours to complete this course and provides you with an option to get a certificate of completion.

Scope: Classification of food & beverage services, food preparation, hotel and restaurant management organization, restaurant operations planning

The hospitality industry is no stranger to difficult customers, which is why it’s critical that employees know how to handle them appropriately. Mitti (by SafetyCulture)’s course will educate learners about the different types of difficult customers and the proper way to deal with each. While complaints can be seen as something negative, learners will discover how they can be turned into an opportunity when reacted and responded to accordingly. Another common mistake that brings about complaints is wrong food orders. This course will teach best practices on how to handle those situations to ensure that customers are still happy when they leave. Learners will also learn how to responsibly handle intoxicated patrons and when to refuse service.

Employees who will take this course will surely be engaged thanks to Mitti (by SafetyCulture)’s interactive microlearning templates. They’re intuitively designed to cater to a wide range of learning methods. One of the entertaining templates you’ll find in this course is a jeopardy game, which is based on the gameshow. There is also a free text survey and a slider template so you can get feedback and suggestions from learners.

Scope: Types of difficult customers, responding to complaints, managing wrong food orders, dealing with intoxicated customers

Designed by Typsy, the Introduction to Hospitality Management course has one primary goal: to equip new managers in the hospitality industry with the knowledge and skills they need to handle the challenges that come with the role. The entire course is divided into 10 video lessons with Mike Ganino, a restaurant consultant with expertise in the field, walking you through each part. Throughout the lessons, he will be sharing tips and techniques to help you adjust to your new leadership role. By the end of this course, you’ll learn how to delegate tasks to your team, deal with difficult customers, and meet guest service standards. As a cautionary note, Typsy's free plan includes advertisements for each video lesson.

Scope: Preparing for your first shift as a manager, task prioritization & delegation, housekeeping, dealing with hostile guests

This hospitality management training program by edX is designed to meet international hospitality standards. It consists of four graduate-level courses from the best universities that tackle the current development of the hospitality and global tourism industry. Here, learners will gain extensive knowledge of the luxury market and learn leadership skills and best practices in marketing and human resources that they can apply in their hospitality business. However, it’s not possible to take this program if you’re residing in Iran, Cuba, and the Crimea region of Ukraine due to US sanctions.

Scope: Cleaning vs. sanitizing, servicing restrooms, dining, and public areas

Occasions and events may not pop into your head when hospitality is mentioned, but it also requires the skillset needed in widely-known hospitality industries. EventTrix brings in 25 years of international experience into this course to teach learners how to efficiently plan and organize successful events. Here, you’ll learn about the different kinds of events and the principles behind event and project management and. It discusses event planning in detail from creating a proposal up to keeping up with clients after the event. Among other topics discussed are general protocols and etiquettes, which include managing costs, signing sponsors, setting dress codes, and seating arrangements, and more. Once you’ve completed the course and passed the exam, you’ll receive an internationally-recognized accreditation.

Scope: Types of events, event planning, project management, event management

The Hotel Management: Distribution, Revenue, and Demand Management Specialization program by Coursera dives into different techniques and tools that you can use to effectively market your hospitality business. You’ll also hear from leading hospitality industry companies and learn from their experiences in managing hotel finances. Although this course requires quite a bit of time to complete, the weekly learning schedule is flexible enough for you to go through the lessons at your own pace.

Scope: Fundamentals of hotel distribution, revenue strategy, demand management

The cleanliness of a place is a major factor in gaining and retaining customers. Mitti (by SafetyCulture)’s Cleaning and Sanitizing in Hospitality course provides all the key information needed to achieve cleanliness in your workplace. It starts by discussing the importance of restroom cleanliness which has a big impact on customer satisfaction. Learners will also know the proper ways to clean and service dining and public service areas. By the end of this course, learners will be aware of the difference between cleaning from sanitizing, and be able to perform proper disinfection and cleaning techniques.

While some establishments may have other facilities that aren’t tackled in this course, this is still perfect to use since it’s fully editable and customizable. You can add other information specific to your workplaces, such as restaurant layouts, cleaning schedules, and other cleaning procedures.

Scope: Cleaning vs. sanitizing, servicing restrooms, dining, and public areas