20 soft skills training courses with certifications for employees

The Future of Work course empowers your teams with the different trends of work, that can be applied by leaders or anyone looking to kickstart their own business. This editable course provides cutting-edge work practices to take employees to the next level when it comes to communication, a soft skill that can be the difference between success and failure in relation to teamwork.

Scope: The Future of Organizational Design, Turning Your Organization Into a Network of Teams, Distributed Teams and their Benefits, Best Practices in Managing Distributed Teams, Cutting-Edge Work Practices

This Maintaining Culture course is designed to empower and educate your teams about leadership and consistency. Being a leader is about so much more than telling other people what to do. It’s an invaluable soft skill that requires consistent communication with employees on a daily basis. This course gives you the tools to communicate, which drives positive strengths for you and your teams. This course is editable and free, which can be accessed from Mitti (by SafetyCulture)’s course library, which can be edited and delivered to your teams within minutes.

Scope: Understanding Culture, Maintaining Culture as a Leader, The Power of Consistency

How to Demonstrate a ‘Can Do’ Attitude course is a key component of being a productive employee.  To better understand this soft skill, this course will help your employees learn about the power of positive thinking. Through looking at examples and working through simulations, this editable course helps give you and your teams the tools they need to tackle problems and achieve greatness in whatever they decide.

Scope: Tackle Ambiguous Problems, Diffuse Frustration, Be Positive

As an HR or L&D professional, you want to give your employees the knowledge they need to be problem solvers. Problem-solving is a life skill that directly correlates with the area of soft skills. Arm your employees with one of the most valuable interpersonal skills by tackling difficult situations and reaching a positive outcome. Regardless of whether you use the Problem Solver course in its current format or tweak it, it will be sure to help everyone get along better.

Scope: Types of Decisions, Decision-Making Ingredients, The Fishbone Diagram, Metaphorical Thinking Tool, The Disney Creative Strategy, Mental Blocks, Brainstorming Technique, ORAPAPA Checklist, The Six Thinking Hats

Active Listening course is suitable for all teams regardless of industry. Being able to listen effectively is one of the most important soft skills.  Help employees learn tips from transitioning from a talking to a listening position. This underrated skill is vital to a productive workspace. Complete with strategies to promote active listening, this course is sure to improve communication skills!

Scope: Barriers in Active Listening, Active Listening in Sales, Core Principles of Active Listening.

Regardless of the industry you fall under, the How to Be a Team Player course helps to empower your teams – large and small. This soft skill training is available as a starting point for helping employees work together during their day-to-day interactions. With specific examples that trainees can relate to, this course will be a great step toward improving co-worker interactions.

Scope: Understand Your Team's Perspective, Openly Voice your Concerns, Manage Conflicts as a Team

Sometimes selfishness prevents us from seeing why others may need our help. This Embracing Teamwork course highlights the perspective of someone needing assistance. By looking at teamwork from that angle, employees will think twice about saying no to their colleagues when they’re asked to help with something. This soft skill training focuses on retail businesses, but it also offers insights that are valuable for any team in any industry.

Scope: Why Teamwork is Important in Retail, How to Be a Better Team Player, Communicate Effectively with Your Team Members, How to Handle Interruptions

This course from Mitti (by SafetyCulture) can help your teams understand how to positively receive change as businesses evolve and innovate. It starts with laying out the importance of change management and the important role of the leader in the process. It also introduces the change curve which is a model that shows the stages that people who are part of an organization go through when there's change.

Other lessons tackle how to manage your and your team member's emotions as you all go through change, while another lesson talks about building organizational resilience. This course ends with a gamified final assessment to gauge your team's knowledge after finishing the lessons.

Scope: The Change Curve, Managing Your Emotions During Change, Managing Your Team Members' Emotions During Change, Building Organizational Resilience

Mitti (by SafetyCulture)’s Ethics and Code of Conduct course collection includes 4 lessons to help drive a better work environment. This free, editable course rejects a toxic culture and empowers you and your teams with tools like outlining a company’s values, principles, and how to behave towards one another. Ready to get started? Discover these 10 courses, and 600+ others in Mitti (by SafetyCulture)’s editable course library, where world-class content is added every day.

Scope: Work Environment, Protecting Company Assets, Culture of Integrity

Developed with former Australian cricket star Shane Watson, Mitti (by SafetyCulture)'s course provides important lessons on effective leadership based on his experience in high-performance settings. Participants will learn about the qualities of strong leaders, the difference between being focused on results and being driven by them, and how to handle leadership expectations. Shane Watson shares real-life examples and practical tips from his career, making the content relatable.

Scope: Traits of High-performing Leaders, A Leader's Duty, Results-driven vs. Results-focused, The Demon of Expectation

Also available on Mitti (by SafetyCulture), Excellent Customer Service Through Communication can be used as a follow-through course for their Speaking with Confidence course. It helps your learners develop essential communication skills by learning proper enunciation, understanding active listening, and building speaking confidence. Although this course is specifically designed for the customer service sector, the insights on improving communication skills are relevant to better public speaking.

Scope: Communication for Customer Satisfaction

The How to Create, Spot, and Take Opportunities course is another business training course by Mitti (by SafetyCulture) that reinforces key concepts in understanding and seizing opportunities as a leader. The lessons include tactics to shake up the complacency of success, including the movement of managers and the introduction of consultants. By taking this short course, your learners will improve their attitude and approach when presented with opportunities.

Scope: Shaking Up the Complacency of Success, Seizing the Opportunity, Taking Opportunities as a Leader

This Getting Your Voice Heard course is available for free in Mitti (by SafetyCulture)’s course library. Being assertive is a vital aspect of communication, so this course is designed to demonstrate a better approach to expressing themselves. In this public speaking training course, your employees will learn how to communicate assertively while still respecting the beliefs and values of their audience. It also includes lessons on the different response styles and frameworks for practicing assertiveness in communication.

Scope: Response Styles, How to Behave More Assertively, The Secrets of OOF and DESC

The Effective Communication course offered by Mitti (by SafetyCulture) recognizes the importance of improving communication skills when speaking to an audience – personally or virtually. This soft skills training course goes over topics, such as revamping communication skills, speaking publicly and effectively, and connecting virtually while still maintaining a personal connection. Through this public speaking training course, your employees will turn into better communicators who drive action among an audience, whether in person or online setting.

Scope: Revamping Our Communication Skills, Speaking Publicly, Connecting Virtually

Customer Service: Handling Complaints is a 3-part course that covers techniques to address customer complaints and negative reviews, and ways to resolve them appropriately. Knowing how to address these issues plays an important role in strengthening customer relationships as it turns complaints and negative feedback into a positive customer experience. This course can be immediately deployed to your team or customized according to your organization’s specific best practices.

Scope: Working with customers and their complaints, How to address online customer complaints, Handling negative reviews positively

Problem-solving is a crucial skill in any industry, especially in customer service as this involves addressing customer’s needs and guiding them with a relevant solution. However, this can be a challenge as customers come from all walks of life with different attitudes and personalities. Dealing with Difficult Customers covers the types of difficult customers and best practices in meeting their needs and solving their problems. Mitti (by SafetyCulture) is a mobile-first LMS making this course easily accessible for your employees anytime and anywhere!

Scope: Types of Difficult Customers, How to Respond to a Guest Complaint, How to Handle a Wrong Food Order, Dealing with Intoxicated Customers

Mitti (by SafetyCulture)’s Performance Management course is a leadership development soft skills program. This course begins by explaining role clarity, wherein the responsibilities and tasks that come with the job are identified to spot performance gaps. It also discusses how to give, receive, and process feedback effectively through radical candor. It even offers techniques for communicating underperformance. Delivered through Mitti (by SafetyCulture)’s mobile learning solution, learners have the flexibility to access training lessons on any mobile device, anytime and anywhere.

Scope: Understanding Performance Management, Giving Feedback, Receiving and Processing Feedback, Objective Management of Underperformance

This Leadership Skills course, which is part of the Youth Entrepreneurship series created by UNITAR in Mitti (by SafetyCulture), is a leadership development program that covers the most essential leadership skills in entrepreneurship. It includes lessons on communication. leadership, and efficiency. By developing these skills among your employees, you’re able to support them in making a significant impact on your business. By the end of this course, there’s a summary and quiz available to reinforce key learnings from the entire Youth Entrepreneurship series.

Scope: Communication, Leadership, Efficiency

Creating a Positive Customer Experience is a customer service course for your employees in the retail industry. It helps them develop and improve their skills, as well as retain and increase their customer base. This 4-part course focuses on teaching your employees how to keep customers happy by emphasizing the customer service’s role in the customer’s overall brand experience. Mitti (by SafetyCulture)’s microlearning feature makes this course convenient and engaging for your team and only a couple of minutes are needed to complete the course.

Scope: Customer Service's Role in Customer Experience, How to Impress Your Customers, How to Interact with Your Customers, How to Engage Your Customer