Retail Ready: Courses to Improve Employee Skills for Retail

Also available in Mitti (by SafetyCulture), the Selling Strategies and Interacting with Customers course teaches retail employees how to leverage customer interactions and apply strategies to increase profitability.

Here, employees will learn how to greet customers appropriately to set the mood. They’ll then discover how to ask the right questions to pique their interest and curiosity.

Since the price of an item is one of the main considerations of consumers, the principles of value-based selling are also discussed to help them realize that their purchase is surely worth their money. Insights from this course can also help employees understand the principle behind the use of CRMs.

This is another course to improve employee skills for omnichannel retail which makes use of eLearning examples, such as image sliders and scratch-to-reveal, to reinforce key concepts in a fun and interactive way.

There are over 80 templates available on Mitti (by SafetyCulture) that you can use for free and are suited to a diverse set of learning methodologies.

Mitti (by SafetyCulture) also offers the Creating a Positive Customer Experience course specifically for employees in the retail industry. This course will help them develop and improve their skills, as well as retain and increase their customer base by creating a positive customer experience.

This 4-part course focuses on teaching your employees how to keep customers happy by emphasizing customer service’s role in boosting customer satisfaction with their overall brand experience, as well as ways to effectively interact with customers.

Through Mitti (by SafetyCulture)’s powerful creator tool, you can edit, rebrand, and deploy this course directly to your workers’ mobile device in just a few easy clicks. No need to start from scratch, making training a more efficient process for you.

The Online Retail Sales Training by The Retail Doctor was developed for retail sales training and team accountability. Employees who complete this course will learn a lot of things.

This includes properly greeting customers on the sales floor, being assertive in serving their shopping needs, maximizing the checkout amount, and creating a memorable shopping experience. It's applicable in retail stores, including pop-up and large-scale department stores.

It even includes a train-the-trainer course where you can receive personal coaching via email from Bob Phibbs, who claims to be the world’s leading expert on brick-and-mortar store retailers.

If you’re not yet convinced to purchase this course, they offer a trial that gives you free access to 10 lessons.

Skillshare created the Cash Flow Forecasting for Retail Business course to help retailers build a proper budget and forecast for large or small businesses. This course demonstrates how to use Microsoft Excel to monitor how your money flows per day, month, or year, depending on your preference.

It also guides you on how to use this information to predict future cash positions and make informed decisions about your business.

This course has a total of 17 video lessons that you can complete in an hour or two. Unfortunately, this type of learning isn’t exactly the best option if your team struggles with a short attention span.

A diverse and inclusive retail store or retailer reflects better service for a wide range of customers. That’s why Mitti (by SafetyCulture) developed Diversity and Inclusion in Retail.

This course reinforces the values of an inclusive, diverse, and equal workplace and elaborates on the different biases of each individual.

It then helps your employees develop the kind of service that creates an inclusive shopping experience for your customers. It also reiterates the importance of a zero-tolerance discrimination policy and guides your employees to listen to customers.

The microlearning approach to its lessons makes key information more digestible, which helps improve employees’ knowledge retention. With the compact nature of microlearning courses, they can be completed in just a couple of minutes, unlike traditional courses that take hours or days to finish.

Stocking is a vital task in retailing that needs to be carefully planned and monitored to prevent understocking and overstocking and maintain an efficient revenue stream. This free Stocking course by Mitti (by SafetyCulture) has everything you need to learn about stock management and inventory management.

From the types and examples of stocks and retail trade to handling costs, you'll learn it here.

It will walk your employees through the best techniques for managing and controlling stock levels and ratios, as well as reorder level formulas and diagrams to prevent items from stocking out and getting more stock from the supply chain.

An outline of responsible receiving and offloading of an assortment of goods is also discussed to increase warehouse safety and efficiency while also reducing errors and injuries.

Combined with gamification features, the lessons on this course are more fun and engaging for your learners. Through these, implementing courses to improve employee skills for retail becomes more convenient for you and equally effective for your employees.

Investing in retail ergonomics secures a safe and comfortable working space for your employees, which can help motivate them to provide well-rounded customer service.

In this 5-part course by Mitti (by SafetyCulture), you’ll learn more about the principles of retail ergonomics and the how-tos of applying this solution to your workstation.

You and your team will also get to know better the proper lifting techniques, recommended working posture, preferred work zones, and stocking tips to prevent musculoskeletal disorders (MSDs), which are increasingly common among local and national retail workers in America.

Built to fit the busy schedule of your retail team, the content of this mini training has been separated into short but more concentrated modules that will only take as little as 5 minutes to complete.

The Be A Scam Scanner course by Mitti (by SafetyCulture) aims to equip your employees with skills in identifying scams and preventing them in the workplace. The 4-part cybersecurity awareness course begins by understanding why people commit scams.

Then, it dives into the most common scams in retail and e-commerce. It concludes by demonstrating ways to be a smart scam scanner and how to spot retail fraud.

This course is especially helpful for businesses in retail, where the sales process is vulnerable to scams and fraud. You can use this course as a starting point for learning before training them about your point-of-sale (POS) systems.

This is one of the best retail courses online that helps retail employees develop consistent and excellent retail selling behaviors. It teaches basic selling skills with topics including the selling cycle and the sales process.

It also explores the psychology of selling, which is all about understanding yourself and your customers.

Here, employees will learn about retail messaging, buying signals, and non-verbal communication. At the end of the course, learners will also discover the secrets to increased sales through various methods, tips, and tricks.

PD Training’s Retail Sales Training Course will give your retail workers the knowledge and skills they need to satisfy customers and increase sales. First, it will walk your employees through the best techniques for improving personal appearance and product knowledge.

Then, it goes through the different ways they can start, control, and close sales effectively, giving them more confidence as retail workers. There’s also a quick lesson on how to ask probing questions and listen attentively to customer needs.

At the end of this retail management course, your team will learn about the basics of sales psychology, including tie-downs, tag-ons, and the power of “yes” when selling.

Another retail course worth pursuing is iHasco’s Continuing Professional Development or CPD accredited Customer Service Training program. This course tackles different customer service subtopics that will help your workers improve their customer interactions, whether they’re face-to-face, on the phone, or online.

It starts off by looking at what great customer service is like and how it can benefit companies. The second part of the course highlights how proper communication can help your retail workers build trust and rapport with customers, and understand how they can help them.

The last section of the training program focuses on ways that your employees can deal with customer complaints in a professional and empathetic manner.