10 Cultural competence training programs

In Mitti (by SafetyCulture)’s Employment Opportunity course, employees will learn about their right to be treated equally and with respect. It introduces the Equal Employment Opportunity policy, which guards against discrimination against workers based on factors such as age, gender, sexual orientation, nationality, and religion. The different types of harassment, aggression, and prejudice are then discussed, along with how to spot them. Lastly, the final lesson will cover filing complaints and carrying out a proper inquiry to equip workers in case an incident occurs.

After your teams take this course, stay on top of your learners' learning journey and make sure they're getting the most out of their training with Mitti (by SafetyCulture)'s analytics tool. Here, you'll have access to your team's learning performance and engagement reports so you can measure their progress and make data-driven decisions to improve your training program.

• Scope: Equal Employment Opportunity policy, types of harassment, aggression, and prejudice, incident report

Coursera has partnered with the University of Sydney in exploring Aboriginal experiences and narratives in Sydney. This course explores some of the key themes and capabilities of cultural competence. It will help adult learners gain knowledge about cultural competency and a deeper understanding of Aborigines, cultures, and places in Sydney.

The course starts with an introduction where key terminologies used in the course are introduced. It then talks about how Aboriginal people were colonized and represented, and how they were able to claim sovereignty amidst oppression. The last part will delve into the stories and experiences of Aboriginal people.

• Scope: Representation and visibility in Aboriginal Sydney, sovereignty and self-determination in a colonized place, Aboriginal people's experiences

edX’s cultural competency training certification aims to increase awareness of one’s own culture while also broadening their understanding of other cultures and identities. It does this by drawing on the experiences of Nordic professionals and international educators who work in Nordic countries.

This course begins with familiarizing learners with basic concepts, such as ethnocentrism, stereotypes, and culture. It also educates learners on how to navigate contradictions that are in contrast with one’s constructed identity. Learners will also discover the fundamental principles of social justice.

• Scope: Cultural terms and concepts, constructed identities, social justice

Mitti (by SafetyCulture)’s Diversity, Equity and Inclusion aims to make the workplace a safe space for employees by helping unlearn our biases and valuing each co-worker. It starts by defining diversity, equity, and inclusion, and gives real-world scenarios for better understanding. Aside from diversity training topics, it also explores how unconscious bias works and teaches learners how to have a wider perspective instead.

This course is just one of the many high-quality learning resources in Mitti (by SafetyCulture)'s course library. It’s constantly growing and being updated to make sure that learners have access to the latest and most relevant training content. The courses are fully customizable, so you can tailor them to your specific learning needs and branding.

• Scope: Defining diversity, equity, and inclusion, unconscious bias, the workplace as a safe place

In FutureLearn’s cultural competency training, learners will understand how intercultural contact can challenge one’s social interaction beliefs. This course looks into the effects of cultural interactions from historical and global perspectives. It’ll make learners think about concepts, such as "globalization" and "acculturation" and determine the connection between nationality and culture. To avoid cultural incompetence, there’s also a lesson tackling the skills needed when interacting with people from different cultures and backgrounds.

• Scope: Principles of intercultural contact, history of intercultural contact, intercultural competence

In this cultural competence training program, learners get a glimpse of the indigenous culture of the Australian Aboriginal and Torres Strait Islander people. They’ll discover everything about their history, traditions, and difficulties, as well as how those things affected the current living culture.

It also teaches learners how to effectively collaborate with individuals who have different cultural backgrounds, attitudes, and beliefs after educating them about Australia's indigenous culture. There’s also a lesson tackling cultural etiquette conventions, problems with cross-cultural communication, racism that minorities suffer, and different strategies to confront these difficulties.

• Scope: Workplace cultural sensitivity, Aboriginal and Torres Strait Islander culture, racism

eCald’s Culture and Cultural Competency is one of the cultural competence training programs that was created for those working in primary care, secondary care, or mental health services. It aims to raise one’s cultural awareness as well as that of others. It also enhances the understanding of how cross-cultural differences might impact communication, consultation, and diagnosis.

Here, they’ll be able to understand why cultural competency is needed and how it can impact the health system. Additionally, learners will be introduced to the four elements of cultural competency (cultural awareness, sensitivity, knowledge, and skills) and how to apply them in real life.

• Scope: Cultural awareness, the need for cultural competency, elements of cultural competency

Introduction to Cultural Competence is ideal for those who need to learn the basics of cultural competence in an Australian setting. It serves as a framework for your team to better understand the diversity of Australian culture and sets up a clear, constructive plan for how they can foster a workplace that's sensitive to cultural differences.

Here, they'll gain knowledge of how cultural competency can help them in minimizing structural barriers that worsen outcomes for immigrants and refugees in Australia.

• Scope: Australian cultural diversity, how to create a culturally responsive workplace, reducing structural factors

Last but not least is Mitti (by SafetyCulture)’s Diversity & Inclusion in Retail which is intended for employees working in the retail industry. This course serves as a diversity training manual that emphasizes the values of a varied, equal, and inclusive workplace.

It also tackles the numerous prejudices that employees should be aware of to help your staff give clients a warm shopping environment and experience. Additionally, it emphasizes the value of having a zero-tolerance discrimination policy and instructs your staff on how to better listen to customers.

• Scope: Creating an inclusive shopping experience, zero-tolerance discrimination policy, listening to customers