10 Customer Experience Training Courses

The Customer Service: Handling Complaints course published by Università di Firenze is offered for free by Mitti (by SafetyCulture) in its massive course library. This 3-part course covers techniques to address customer complaints and negative reviews, and ways to resolve them appropriately. Knowing how to address these issues plays an important role in strengthening customer relationships and customer satisfaction as it turns complaints and negative feedback into a positive customer experience. This course can be immediately deployed to your team or customized according to your organization’s specific best practices and customer service tips.

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This course was designed for those working as customer service representatives or anyone looking to improve their skills. Here, employees will learn the necessary attitudes, qualities, and skills they must possess when interacting with customers. They’ll also learn the general dos and don’ts of making a good impression and the importance of developing the right mindset. This customer service lesson takes up to 3 hours to finish and includes an assessment which they need to get at least 80% in to earn a certificate.

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Discover how the well-loved company Disney brings magic to their customers with their very own customer experience training course. Here, current Disney leaders highlight the impact of providing exceptional customer service and having a healthy company culture and the right service standards in your organization. This course also tackles the importance of assessing your commitment to providing quality service so that your service strategy can be improved. It also talks about giving customers a consistent service experience to build customer loyalty and customer retention. As mishaps occasionally arise in this line of work, learners are equipped with skills to recover from a service failure and transform it into an opportunity to solidify customer relations.

This self-paced course takes around 3-4 hours to complete and includes a digital certificate of completion. However, learners only have 1 year of access to this training from the date of purchase.

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Mitti (by SafetyCulture)’s Dealing with Difficult Customers is a customer service training course designed to develop customer service and problem-solving skills for the food and beverage services industry. This course covers the types of difficult customers and best practices in meeting their needs and solving their problems. It also guides your employees in dealing with difficult situations through lessons such as responding to guest complaints, handling wrong food orders, and encountering intoxicated customers. When your staff is equipped with problem-solving skills, they can easily provide excellent customer service and attend to the needs of all kinds of customers.

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Coursera’s customer experience training course is geared towards customer service representatives in the IT industry. It starts by putting a spotlight on the importance of having good communication skills, which are manifested by being clear and concise, using the right tone, and applying non-verbal cues. Here, they’ll also learn how personality comes into play when providing support by exhibiting key traits, such as patience, empathy, and the willingness to help. This course also teaches problem-solving skills and best practices to drill down the root cause of a customer’s issue to provide the best resolution. Learners need to allot 24 hours to complete this course and they’ll receive a certificate of completion afterward.

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Mitti (by SafetyCulture) created this customer experience training course for employees in the retail industry to help them develop and improve their service skills. Having these skills in their arsenal will help retain and increase their customer base by creating a positive customer experience. This 4-part course focuses on teaching employees how to keep customers happy by emphasizing topics on the customer service’s role on the customer’s overall brand experience, as well as ways to effectively interact with customers. Mitti (by SafetyCulture)’s microlearning feature makes this course convenient and engaging for your team and only a couple of minutes are needed to complete the course. This is perfect for your busy employees who don’t have the time to fit in-classroom training into their work schedules.

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To the casual eye, it may seem like providing customer experience through chat looks simple due to its quick and casual nature. However, mistakes here and there can easily happen and upset customers, which can turn into a social media nightmare. Business Training Works has created this course to avoid such disasters and equip chat support agents with the necessary skills needed to perform their jobs effectively and to improve response-time. Among the topics discussed are chat etiquette, effective writing skills, and managing & handling multiple chats. To gauge how much they’ve learned, this course includes case studies where learners can put their newly acquired knowledge to practice.

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Dale Carnegie has created this course to help customer experience employees build lasting customer relationships by managing and aligning their expectations. This course emphasizes the importance of knowing your customers and their initial expectations of the service. Here, learners will gain knowledge on best practices and techniques, such as setting realistic expectations and following a consistent process all throughout the organization. They’ll also learn about the Dale Carnegie Principles to help bridge the gap between expectations and reality. This course is in a live online format and takes 3 hours to finish.

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Unclear communication can be a big barrier to delivering excellent customer service as misunderstandings can most likely occur. This course by Mitti (by SafetyCulture) focuses on the importance of communication and why every customer experience representative should have great communication skills. In this course, learners will discover examples of customers’ feedback and responses whenever they contact support. They’ll learn about the factors that contribute to unclear communication and develop best practices to communicate in a clear and concise manner.

As no two learners learn alike, Mitti (by SafetyCulture) makes it easy to add different types of media and interactive elements, such as video, games, text fields, and more. Its free microlearning template library provides a diverse set of intuitively designed templates that you can use to effectively deliver your content to every kind of learner.

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