10 free online customer service courses with certificates

Call centers are the heart of your business. They encourage live conversations, allowing for smooth communication and timely support. If your business relies on the call center industry, don’t pass up on this training course! In just five modules, your team will master sales call preparation, proper voice, tone, etiquette, and parts of a call.

Stay ahead of your competitors and ace your team’s call process with this mobile-first program. This also covers customer service etiquette, complaint handling, and holds and transfers.

Assess your team’s performance in-app or on the job with Mitti (by SafetyCulture)’s built-in blended learning. It’s easy to create a culture of learning with the right resources. Luckily, the platform allows you to supplement live customer service training with game-based quizzes, interactive courses, and more.

Up next is this training program, which introduces your team to the Voice of the Customer (VoC). It's a practice that requires actively listening to your customers to understand their needs, preferences, and feedback. Coursera also offers tools and tips to become a customer-centric organization.

This features real-life case studies from Amazon, Zappos, and JetBlue to demonstrate how practicing VoC boosts customer satisfaction, product development, and decision-making.

The fourth course on this list deals with non-voice customer service responsibilities. After all, it’s not just about front desk conversations and making calls. Offering your customers a pleasant experience extends to chat support as well. This program explores its three common forms: social media messaging, live chat, and email.

Since the interactions aren’t face-to-face, it’s important to pay attention to your team’s tone. You don’t want them to upset long-time customers or scare away potential ones. Through this customer support training program, your team will develop the essential skills and professionalism to keep your business running smoothly.

Equip your frontline workers with the fundamental skills to deliver quality customer service. This course delves into the common needs of customers, effective communication techniques, and digital tools to help your team bring their A-game to work.

With no prerequisites, this is among the customer service courses online that are suited for beginners. After completing the self-placed video lectures and passing the assessment, your team can obtain their digital certificates.

Train your team to offer satisfactory customer support with this program. It outlines the steps to creating effective emails, engaging live chats, and personalizing service. This also equips them with the skills to handle complaints while remaining empathetic.

Your team will also discover the proper customer service tools to streamline workflow. This online course concludes with a quiz to test the learners' knowledge of the modules. While the materials are free, your team needs a Pro account if you’re looking to administer practical and evidence assessments.

Let’s face it. No matter how well-trained your teams are, some customers are just too difficult to please. But don’t worry! This course has got your back. It teaches your workers how to transform negative customer complaints into a positive customer experience.

Discover how to work around customers and their complaints, address online grievances, and keep a calm and positive attitude throughout. Skills like empathy and active listening are also tackled in this customer service course.

Through microlearning, information is shared in short bursts to guarantee maximum knowledge retention. This is perfect for teams on the go with little time to spare for training. As each lesson can be completed in under five minutes, feel free to squeeze this program into your crew’s existing workflow.

Guarantee a pleasant experience for your clients each time with this guest service training course. Designed in collaboration with industry experts, this is ideal for hospitality and tourism companies. The program covers customer service skills, greeting guests, responding to complaints, and additional resources for further learning.

If you want your business to stand out, your team needs to offer outstanding customer service. This allows guests to feel valued and cared for, so they’re sure to return and recommend your venue to others. In this top-rated course, Mitti (by SafetyCulture) incorporates tips and scenario-based learning to hone your team’s skills.

Brush up on your team’s customer service skills with this online program. It starts by emphasizing the importance of customer-centricity. Throughout the six modules, they’ll study topics like offering phone support, handling complaints, and managing stress.

There are quizzes at the end of each module to wrap up the lesson and test learners’ understanding. For your team to claim their digital certificate, they must score at least 80% in the final assessment.

Our final course is meant to equip your team with effective communication skills. Remember, working in the call center industry requires agents and customers to be on the same page. The key to achieving this is active listening.

This customer service representative training starts by defining proper communication and the steps to listening effectively. Here, your learners aren’t just passively absorbing information, as the quizzes are peppered throughout in interactive and game-based styles. It’s as simple as filling in the blanks or selecting the correct chat bubble on the screen.

Lastly, this program points out the four barriers to active listening. Namely, lack of focus, failure to prioritize, confirmation bias, and overemphasis on delivery style. Your team needs to understand all this to make the necessary adjustments to their routine.