Top 10 free conflict resolution online courses with certificates

While most people prefer to have cognitive intelligence, the ability to control and understand one's emotions is a vital talent to have. It helps with interacting with others and can influence how conflict resolution goes. This is especially crucial for teams to have since most conflicts happen on a team-level basis.

This free conflict resolution online course will teach your learners how emotional intelligence helps in resolving collective problems and disagreements, both professionally and courteously. It shows how paying attention to another's body language and carefully listening can help them have better discussions.

Learners will also discover a lesson specifically on conflict resolution and constructive criticism with the proper emotional approach.

It can be easy to get into conflict with customers, especially when they’re being difficult. But luckily, with Mitti (by SafetyCulture)’s Dealing with Difficult Customers, your team won’t have to stress about creating awkward situations anymore.

This free conflict resolution training course was built to equip your teams with better customer service and problem-solving skills. This customer service course discusses the different sorts of challenging clients and the best strategies for fulfilling their needs and resolving their issues.

It also teaches your teams how to cope with challenging circumstances and how to respond to customer complaints, handle incorrect food orders, and deal with inebriated people. While these situations are specific to the hospitality industry, they can use the things they learn in these lessons and apply them to their own role.

Once your learners have better problem-solving skills, they can easily deliver outstanding customer service, have better conflict resolution, and meet the demands of a wide range of clients.

This free conflict resolution online course by Mitti (by SafetyCulture) is perfect for your support teams who may be having a tough time handling tough clients. It discusses how to listen to irate customers, helping them learn more about the organization and even themselves.

This course also gives call resolution tips and techniques for your team to try out on their next tough call. At the end of the course, they’ll get to try some mock call conversations and sharpen their communication skills so they’ll know how to better apply these techniques in their day-to-day support interactions.

At the heart of every conflict resolution is each party’s wish to solve common problems together. Mitti (by SafetyCulture)’s Problem Solver teaches them how to do just that. This free conflict resolution online course offers your team creative solutions to disputes using an organized, rational, and data-driven approach.

This conflict management training program begins with an explanation of the importance of problem-solving and creativity and not being limited by functional fixedness. It also delves into several concepts and forms of teamwork and creative problem-solving strategies to prepare your teams for any obstacles that can happen during talks.

Lastly, this conflict resolution training also discusses how to solve the problem by determining the root cause to prevent using band-aid solutions.

Emotional intelligence is a skill your learners need to develop strong relationships and avoid interpersonal conflict. Mitti (by SafetyCulture)'s Emotional Intelligence at Work (for Manufacturing) deep dives into the main principles of emotional intelligence, its relationship to empathy and patience, and how it creates stronger leadership and management at work.

It’ll also take your team through the key components of this important soft skill and how they can develop and apply them in specific scenarios to avoid confirmation bias. It helps improve their self-awareness, active listening, and conflict resolution techniques.

One of the most important metrics in the customer support industry is the first call resolution. If your support teams can solve your customers’ problems at the first point of contact, they’ll be able to develop better relationships with them and have a better experience with your organization.

This free conflict resolution online course by Mitti (by SafetyCulture) discusses what a first-call resolution (FCR) looks like and why it’s important. It gives your team an idea of how to calculate if a problem really was resolved and how good the customer experience was during the call.

Lastly, it gives some tips for improving and optimizing their calls so that any customer conflicts are resolved at the first call.

Active listening is the key to conflict resolution and is an important part of the problem-solving process. By having this skill, your teams will better understand each other during mediation and work more productively towards resolving their issues and dealing with conflict.

This conflict resolution online course teaches your team the fundamentals of active listening, which is ideal if they lack a basic understanding of this skill. It includes a summary of the major listening practices that can help them improve their communication and relationship with each other.

The second half of this course focuses on poor listening habits that must be avoided at all costs. Listening to what isn't being stated and conversing with a lack of direct eye contact are examples of these bad habits. It also delves into the challenges of active listening and offers suggestions for overcoming them when managing conflict.

Every conflict resolution can be considered a negotiation. Two parties that are in conflict with one another want to work towards a compromise and solve each other’s issues. That’s why Mitti (by SafetyCulture)’s Negotiation Fundamentals is crucial for anyone participating in conflict resolution talks.

This conflict resolution course teaches your team what negotiating really means and how to use it in their daily lives. The training then illustrates why improving your team's negotiating abilities is critical to your company. It demonstrates how a lack of effective negotiating skills training may cost a business a lot of cash, broken relationships, and even loyal clients.

Negotiation Fundamentals also teaches them how to negotiate through different types of scenarios, such as persuading when they don't have authority, requesting big asks, and making sure they get them.

If you want your team to have more advanced conflict resolution skills, Mitti (by SafetyCulture)’s Advanced Negotiation is perfect for them. This free conflict resolution online course teaches your employees about the many negotiation tactics, applications, and associated behaviors and impacts to look out for.

It goes over the many stages of the negotiation and conflict resolution process and what to do at each one. Your employees will gain confidence in coping with difficult situations if they understand how to apply the proper techniques to each scenario.

The course also covers dealmaking and execution, coalition building during negotiations, and what facts to give (or not to give) at the bargaining table. After learning about these issues, your employees will be more successful in getting out of conflict resolution talks.