Can I use my own brand standards and service audit templates?

Yes. You can build templates from scratch or customize one from the library to match your exact standards. Templates support photos, scoring, approvals, and conditional logic so the right checks surface in the right situations.

What happens when a problem is flagged?

Issues get assigned to the right person on the spot and tracked until they're resolved. Managers get notified immediately, and there's a full audit trail so you can see how quickly problems are being closed out across your sites.

How do I keep brand standards consistent across multiple locations?

You set your standards once and roll them out everywhere. Every completed audit feeds into a central dashboard, so you can compare locations, spot recurring gaps, and direct your team's attention to the sites that need it.

How quickly can we get up and running?

Most teams are running within minutes. Mitti (by SafetyCulture) has a library of ready-to-use templates for service audits, site checks, and brand standards compliance you can deploy straight away.

Does it work for retail, hospitality, and QSR?

Yes. Mitti (by SafetyCulture) is used across all three. Whether you're running store visits, restaurant audits, or hotel quality checks, the platform is flexible enough to fit your workflows and your terminology.

Customer experience

Deliver the same great experience, every shift

Your customers judge every visit. Mitti (by SafetyCulture) gives your frontline teams the tools, training and visibility to get it right consistently, across all your locations.

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One standard for every site and every check

Supporting capabilities: Assets, Inspections

Your team capture’s brand standards, visual merchandising and service audit checks run from their phones. Every check builds a central view, and AI helps you understand where standards are being met and where they're slipping.

Supporting capabilities: Issues, Investigations, Actions

When a site check flags a problem or a service audit surfaces a gap, it shouldn't sit in someone's inbox. Issues get assigned on the spot and tracked until they're closed. You get a full audit trail and customers get a better experience.

Get new staff serving customers from day one

Supporting capabilities: Training, Heads Up, Documents

High turnover shouldn't affect service quality. Bite-sized training on brand standards, product knowledge, and service delivery gets new hires ready fast with full visibility over who's completed what, without chasing anyone down.

Give every manager the visibility to act fast

Supporting capabilities: Analytics, Inspections, Heads Up

Real-time dashboards and AI-powered insights show you performance across every location. Compare sites, spot recurring issues and make faster decisions based on what's actually happening on the ground.

Get started with customer experience templates

Explore practical guides, expert insights, and real-world examples to help you build a stronger, more consistent operation at every level of your organisation.

See how this solution works across industries

Explore the features that support this solution

How teams achieve exceptional experiences

+9%

increase in customer satisfaction

+9%

increase in customer satisfaction

“Getting Mitti (by SafetyCulture) out to 760+ shops, with so many employees, was surprisingly easy. We rolled it out in a matter of weeks.”

Simon McBurner

Senior Delivery Analyst,Coles

+9%

increase in customer satisfaction

+9%

increase in customer satisfaction

“Getting Mitti (by SafetyCulture) out to 760+ shops, with so many employees, was surprisingly easy. We rolled it out in a matter of weeks.”

Simon McBurner

Senior Delivery Analyst,Coles

How consistent is your customer experience, really?

Your customers expect the same great experience every time they walk through the door. But brand standards drift and service quality aren't always the same everywhere.

Without a consistent way to check, measure, and fix what's happening at every touchpoint, the gap between the experience you promise and the one customers get keeps growing.

FAQ

Deliver the same great experience, every shift

One platform for better experiences at every site

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Get started with customer experience templates

See how this solution works across industries

Explore the features that support this solution

How teams achieve exceptional experiences

How consistent is your customer experience, really?

Raise the bar and turn your customer experience into an advantage