10 etiquette training courses

High performance and strong collaboration only happen when individuals treat each other with respect and dignity. Mitti (by SafetyCulture)'s How to be a Team Player is a great etiquette training course for those who want to learn how to be great team members, how to interact with each other professionally and personally, reduce barriers within their team, and understand other people's perspectives. This cultural intelligence training course includes 5 engaging lessons that your employees will undoubtedly love, including an introduction to how teams operate, team perspective, communication, and conflict management.

The great thing about any Mitti (by SafetyCulture) course is your team can take it anytime and anywhere. They can continue their course lessons at work, at home, or during their morning commute.  This interpersonal skills training course is compatible with any device (mobile, tablet, desktop), so learners can use it whenever and wherever they choose.

Scope: Understanding your team’s perspective, voicing out concerns, managing conflicts within the team

Organizations can rise or fall depending on how strong the working relationships are. Mitti (by SafetyCulture)’s How to Develop Strong Working Relationships takes your team through the step-by-step process of how to build relationships from the ground up, how to maintain them, and how to repair them.

This etiquette training course teaches your learners about the foundations of a strong working relationship and the differences between interacting in a professional and personal way. While it’s good to add a personal aspect to one’s professional life, you don’t want your team to turn off potential clients and partners by getting too personal.

Another thing your team can expect from this HR training course is learning the different communication styles and techniques to communicate effectively, maintain people’s trust, and how to value everyone’s differences instead of setting them aside. At the end of the course, they can be confident in developing their professional rapports.

Scope: Develop strong working relationships, maintain trust, communicate effectively, value differences, practice session

Most workers dread and avoid critical dialogues because they can be easily misunderstood as forms of frustration and discontentment when in fact, they're not. However, little is known about the implications of choosing to avoid unpleasant conversations, which can only follow you for as long as you ignore them. Mitti (by SafetyCulture)'s Managing Difficult Conversations will teach your team how to manage a difficult conversation head-on, so they won't have to avoid it in the future. They'll learn how to create a safe environment before making important dialogues and deliver negative feedback with sensitivity. By the end of the course, they’ll be able to manage situations better, with the help of empathy, and admit and apologize for miscommunications and mistakes.

This Mitti (by SafetyCulture) course features games and quizzes, making it more enjoyable and engaging to take than your typical free elearning materials. This reduces mental barriers to receiving new knowledge, resulting in greater learning retention.

Scope: Tips on how to handle difficult conversations, providing negative feedback, delivering sincere apology, importance of difficult conversations

Resilience is more than simply being optimistic in life; it’s the ability to deal with and recover from adversity. It's a useful skill to have if you want to improve your team's adaptability and flexibility at work. The Personal and Team Resilience course from Mitti (by SafetyCulture) explores resilience and its importance in the workplace. It provides them with the fundamental tools they'll need to deal with adversity, deal with difficult circumstances, and learn from the experience. This training course also discusses how to create a resilient workplace and ensure that your team members can transform difficulties and issues into opportunities for growth.

This Mitti (by SafetyCulture) course was created using interactive templates to allow learners to actively participate and engage in it. Quizzes and game-based activities are also available to help them retain the information from this training course.

Scope: Definition of resilience, the role of resilience at work, ways to cope with adversity, building workplace resilience

Training your workers on how to handle difficult situations is a great addition to their etiquette training program. Not only will they be able to develop better working relationships in your organization, but also become better representatives outside of it. Mitti (by SafetyCulture)’s Dealing with Difficult Customers highlights the many sorts of difficult customers and the best tips and tricks for dealing with problematic situations. This course teaches them how to satisfy customer demands and how to resolve their issues while remaining cool, calm, and collected.

While this is mainly a customer service course, your team can still benefit from this even if they’re in another field. For example, they can use the techniques taught in this course during sales calls, closing partnership deals, or even when interviewing potential candidates.

Scope: Types of difficult customers, responding to guest complaints, handling wrong food order, dealing with intoxicated customers

As organizations expand abroad, modern workplaces must encourage diversity and inclusion. As a result, it's only natural to plan training programs that will increase your team's diversity and cultural awareness and train them on the proper etiquette in the workplace.

Mitti (by SafetyCulture)'s Diversity & Inclusion course is crafted to help your workforce in embracing diversity in the workplace. This course will take them through creating an inclusive workplace by helping them understand the concept of diversity and the dos and don'ts with work etiquette. The course then explains how to recognize and overcome subconscious biases. It also gives advice on how to be more courteous while talking with coworkers.

If you want to modify this course to match your organization's brand or add your own content, you can update the course using Mitti (by SafetyCulture)'s user-friendly authoring tool. The authoring tool allows you to choose from a template library, upload your own media, and re-design the course however you want it to.

Scope: Unconscious bias, how to cultivate an inclusive community, inclusive language

Receiving rejections or criticisms at work is not unusual. It's critical to develop your team's emotional intelligence so that they can approach these objections professionally rather than personally. In 5 short microlessons, your team will learn about active listening, body language, dispute resolution without damaged feelings, and effective feedback acceptance. The course also includes a lesson review to ensure that everyone understood the course information.

This course's lessons use the microlearning strategy, which divides long-form content into more consumable bits of knowledge. By doing so, learners aren't overburdened with information, helping them to better absorb what's presented to them. Microlearning also reduces the time required to finish courses, allowing your learners more time in their day to get things done.

Scope: Active listening, body language, how to resolve conflicts, taking feedback, lesson review

Australia, as a penal colony, has become home to a diverse spectrum of ethnic groups and multiracial communities. It's critical that every person in your company, regardless of cultural background, feels accepted, included, and heard.

This etiquette training course introduces your team to the ethnic identity and heritage of Australia's Aboriginal and Torres Strait Islander people. They'll discover about their history, customs, and challenges, as well as how they have shaped their living conditions now. This course teaches your learners how to communicate properly with those who have different cultural origins, attitudes, and beliefs after they've learned about Australia's multiethnic culture. It also teaches your learners about cultural etiquette norms, cross-cultural obstacles, and discrimination that minorities face, as well as several ways to combat them.

Scope: Workplace cultural sensitivity, Aboriginal and Torres Strait Islander identity and culture, racism

Building a corporate culture is a team effort that requires everyone's participation. Operating with  Empathy will train your team on how to make others feel appreciated and understood. They'll learn about the value of empathy in the workplace, how to lead with empathy, and how to create interpersonal connections in your team in only three short yet insightful lessons. This course is worth exploring since empathic leadership and operation can improve individual and team performance in the workplace.

Scope: Empathy and company culture, leading with empathy, fostering empathy