What is HR Case Management Software?
HR case management software is a digital system designed for human resources (HR) teams, helping them confidentially manage all concerns raised by the company’s employees, including inquiries, requests, and even incidents. By automating integral tasks, digitizing and centralizing information, and streamlining communication, HR personnel can analyze employee performance better and resolve issues brought to them immediately. Ultimately, this indispensable tool enables businesses to handle personnel matters more effectively and foster better employee experience.
Benefits
HR teams often grapple with their job mainly because there are too many tasks to juggle, from matching the right people to the company’s current requirements to navigating onerous legal mandates. Case management software for HR efficiently addresses these challenges and will bring about the following:
Increased task efficiency – A great deal of HR work requires record keeping. This includes personnel planning, hiring information, training certifications, compliance requirements, compensation, and appraisal, just to name a few. Managing all these manually often results in disarray and errors. Most of the best HR case management software includes a centralized repository for all these data, enabling professionals to track and access information and promptly respond to the needs of their employees.
Improved collaboration – Communication breakdowns between the HR department and the rest of the employees are common because documented issues tend to get lost in sheaves of papers and email chains. However, because most digital solutions are accessible on mobile devices, workers can instantly notify their managers and check up on the case progress. And with the help of ticketing, managers can effortlessly prioritize, track, and resolve issues.
Better decision-making – Automated reporting and pre-built analytics help HR managers gain insights into the recurring issues (e.g., specifically how these come about) and project trends that impact their operations. With these, they can act on issues without delay and, more importantly, make the necessary changes for the future.
Key Features
Many comprehensive management solutions include modules that HR teams can use. Expect these to be pricey as they can be used for handling finance, networks, and even customer relationships. Stand-alone HR case management software prices are not just lower, they are task-specific. Whichever you go for, make sure it has the essentials:
Customizable and Automated Workflows
Ticketing System
Case Tracking
Issues Reporting
Incident and Escalation Management
Centralized Database
Customizable Templates
Document Management
Knowledge Base
Collaboration Tools
Communication Logs
Self-Service Portal
Notifications and Alerts
Analytics and Reporting
Compliance Integration
Mobile Accessibility
Selecting the Right HR Case Management Software
All the HR case management software (UK, US, or Australia) are good options if you are serious about enhancing the HR department and contributing to the growth of the employees and the entire organization. Before making your choice, take a look at the summary below:
HR Case Management Software | Free Version | Paid Plan | Mobile App |
Mitti (by SafetyCulture) | Yes | $24/user/month* | Yes |
BambooHR | No | Custom quote | Yes |
Freshdesk | Yes | $15/agent/month * | Yes |
Zoho Desk | No | $14/user/month * | Yes |
ServiceNow | No | Register for pricing | Yes |
Zendesk | No | $19/agent/month * | Yes |
HappyFox Help Desk | No | $29/agent/month * | Yes |
HappyHR | No | $6/employee/month (36-month lock-in price) | Yes |
SysAid | No | Register for pricing | Yes |
SolarWinds Service Desk | No | $39/tech/month | Yes |
* billed annually
