13 great tools for product knowledge training

Mitti (by SafetyCulture) is a learning management system that offers product knowledge training tools, giving you less to no hassle with the content creation process and content management. It also gives your team a fun and effective learning experience—all at no cost. With its SCORM-compliant creator tool, you can simply choose among its 80+ templates for interactive learning, input straightforward information, add drag-and-drop designs, and you already have a product training course that’s ready to be shared.

Additionally, it offers ready-made courses like leadership, marketing, diversity and inclusion, and equity training courses, among many others, which you can personalize and share with your team. Mitti’s lessons are designed for microlearning, so they’ll be easy to understand and quick to finish. What this means for you is that even if your product or service is constantly expanding or improving, you’ll still be able to create and share timely knowledge training with your team to keep them updated.

And here’s where Mitti outshines all the other tools on this list. With this platform’s briefcase feature, you can attach additional learning materials, resources, and documents of any format. So, when your team takes your product training course, they’ll be able to download additional files and refer back to them in case they need extra details or technical information. This way of delivering files ensures that your team already has a good grasp of your content compared to when you’re just directly sharing overwhelming files without training them first.

In product knowledge training, it can be easy to feel lost or confused with all the new updates. Mitti makes sure that your team fully remembers all the important details they need to know. This is made possible with the recurring courses feature, which enables you to automatically create a refresher quiz for each learner—all done in just three clicks! In practice, if you have a course about your new products, this feature will test your team on how well they remember or understand key details from it.

And if all that doesn’t convince you enough, then maybe Mizuno, one of Mitti (by SafetyCulture)’s retail clients, will. Mizuno’s products are constantly expanding and updating every six months, so they have to ensure that their global teams’ product knowledge is always up-to-date. Through Mitti, they were able to create product training courses for both internal teams and even external retail partners in just a couple of days.

Key features:

• Creator tool

• Interactive templates

• Microlearning

• Rapid Refresh

• Briefcase

• Spaced repetition (by request only)

HelpJuice is a knowledge base software offering you easy authoring and flexible formatting options, making it ideal as your product knowledge training tool. To create product knowledge training materials, you can simply choose a theme for your articles, then drag and drop or copy-paste your files into the platform.

You can even publish multiple versions of your content. What’s even more interesting is that you can quickly search for information using its instant search feature. While it’s a good platform for instant access to information, the downside here would be the lack of engagement and interaction with the learning content.

Key features:

• Drag and drop content authoring tool

• Publishing multiple versions of articles

• Instant Google-like search

With My Learning Hub, you can easily create mobile-responsive product training courses that your team can easily access. Whether you need to build diversity and inclusion, crisis management, sales management, or equity training courses, this tool can definitely lend a hand.

Here, you have a user-friendly elearning authoring tool offering various themes that you can apply to your product knowledge training courses. This way, you won’t have to think of a design from scratch. To reinforce information and simulate two conversations, you can also use videos or audio as interactive answers to knowledge-check questions. Making learning fun is also possible as you can gamify your training, allowing your team to earn points as they finish their courses and rank on the leaderboards.

Key features:

• Course builder

• Interactive answers

• Gamification

You don’t need to have expert design experience to create amazing product training courses with Ruzuku. With this product training platform, you have a clean and simple user interface for course creation. It also gives you flexibility in the types of content you want to include, such as PDFs, Word files, Microsoft PowerPoint, videos, and many more.

You can even host video courses or run webinars while presenting slides with ease to introduce your new product or service features or improvements to your team. Apart from its course creation tools, Ruzuku’s health feature also allows you to track employee learning progress like completion rates, common queries, or comments about your lessons.

Key features:

• Course authoring

• Self-paced content sharing

• Detailed reporting

Whatfix got you covered with relevant product knowledge training tools if you need to create product training materials for your team that are easily understandable. With no coding knowledge or experience, you can smoothly create training materials using its smart content creation tool.

To personalize content according to an employee’s role related to your product or service, you can use its condition-based walk-throughs to highlight new processes or features while keeping the information relevant to their role. You’ll also have access to this platform’s behavioral analytics, so you can get insights into the knowledge gaps among your team and then adjust your training program accordingly.

Key features:

• No code authoring tool

• Condition-based walkthroughs

• Behavioral analytics

Another customer training platform to look out for is Appcues, which is designed to give you ease in creating courses, especially product tours. In its content builder, you can choose from its beautiful templates to introduce your new products through training.

If you already have existing resources, simply drag and drop content onto the platform, then publish it instantly. You don’t need any coding expertise for elearning development. But, if you want to add more specific spice to your courses, then you have the option to add custom CSS if necessary.

Key features:

• Content builder

• Ready-made templates

• Custom CSS

If you need centralized knowledge for your team, especially with product or service updates, then you can rely on Bloomfire. Here, you can create newsletters and personalized content feeds, as well as use the Q&A feature to keep everyone updated on new information about your product or service expansions, changes, improvements, and many more.

With its AI-powered deep search feature, quick and accurate information is also at your team’s fingertips. There’s no need to take dreadful minutes looking for one tiny piece of information! Unlike SC Training, there’s a lack of engagement and opportunities to collaborate to ensure that information really sticks with your team.

Key features:

• Q&A features

• Personalized content feeds

• Newsletters

• AI-powered deep search

With isEazy, you can make and personalize product knowledge training materials for your team. Its authoring tool offers a wide array of slide templates and course layouts, so you can quickly get started on your product knowledge training design. You can even further personalize visual elements and translate courses here.

You also don’t need to work alone when creating a course, thanks to its collaboration tool, which enables simultaneous editing within a single course. To improve your team’s memory, you can deliver quizzes to reinforce important details and assess their knowledge gaps.

Key features:

• Slide templates

• Collaborative tool

• Course translation

• Quizzes

Guru is a knowledge base system that can centralize valuable information about your product or service into one platform. It helps your learners during product knowledge training by making data easily searchable and accessible whenever they need it.

The platform helps you organize all your product information, whether from documents or tech applications and sorts them according to use, process, and role. This way your learners can always find the right knowledge for their service tasks, equipping them for whatever their job demands.

Key features:

• AI-powered organizer

• Centralized product information

• Workflow and database integration

• Instant access

Continu helps you deliver learners a personalized product knowledge training that fits the needs and demands of their roles. The platform offers you flexible tools like learning segments, automated workflows, and search recommendations that tailor learning experiences based on your member's knowledge gaps about your product.

In addition, Continu allows you to build individual learning tracks fast with the help of their AI generator. The tool creates training content, descriptions, and translations in a snap, letting you deliver relevant product learning in less time.

Key features:

• AI content authoring

• Learning tracks

• Multimedia imports

• Quizzes and assignments

Claned is an LMS for product training that can optimize learning for the best results. They give you the power to create training courses quickly, which you can also seamlessly update based on their built-in learning insights, allowing you to always make content impactful.

Plus, the platform allows you to add interactive elements that engage members more and boost their product knowledge retention. Connectively, Claned lets you track learner progress in real time, helping you make sure teams complete and succeed in their training.

Key features:

• Built-in course designer

• Content import

• Interactive and social learning

• Customizable interface