What is care management software?
A care management software is a digital solution that optimizes the management of healthcare services, especially for patients with chronic conditions or complex care needs in homes, retirement centers, and assisted living facilities.
Effective care coordination through the deliberate organization of everyone involved in a patient's care reduces hospitalizations and improves outcomes, according to the Agency for Healthcare Research and Quality. Purpose-built software makes this possible at scale, across multi-site facilities and distributed care teams.
Importance
The World Health Organization projects that the global population aged 60 and over will reach 2.1 billion by 2050 — nearly double today's figure. That puts growing pressure on residential care facilities and home care agencies to manage larger, more complex caseloads without proportionally increasing headcount. Technology is increasingly how care providers bridge that gap.
Utilizing a care management solution is an effective way to manage these complexities, as it helps with the following:
Streamlines workflows - Home care providers often struggle with administrative burdens like scheduling, invoicing, updating patient records, and compliance reporting. A care management software automates these tasks, allowing professionals to focus more on patient interactions.
Improves communication - Aside from getting real-time updates through messaging and video conferences, this software also offers a centralized data repository. This enables all workers and even some families to share treatment plans, care notes, and other patient updates.
Increases cost savings - Hiring a whole team to manage various aspects of the operations will require considerable funding, but with task automation, facilities do not have to spend so much on labor. The platform also optimizes resource allocation, inventory management, and billing with minimized manual errors.
Meeting these standards has financial implications too. Programs like the Centers for Medicare & Medicaid Services' Comprehensive Primary Care Plus (CPC+) model tie reimbursement directly to coordinated care delivery — making software-enabled documentation and compliance tracking a financial priority, not just an operational one.
Numerous companies continue to adapt emerging technology to improve their operational processes. Aveo Group, a well-known Australian retirement living provider, uses Mitti (by SafetyCulture) to standardize operations and maintain consistency in aged health care delivery across its facilities.
Key features
There are several comprehensive healthcare software offered today. However, not many include modules specifically made for domiciliary care services. When looking for a platform that would best suit the company’s needs, make sure it has the following:
Patient profile management tools
Task automation
Customizable checklists (e.g., hand hygiene compliance, fall risk assessments, incident investigations, etc.)
Care plan creation and management
Appointment scheduling
Medication management
Billing and claims management
Remote patient monitoring
Reporting and analytics
Integration with other workflow or facility management software
Secure messaging and communication tools
Collaborative tools
Employee training modules and support
Data security
Mobile accessibility with Offline Capabilities
Selecting the right care management software
Any of the care management software solutions discussed above can help home-based caretakers, retirement homes, and assisted living facilities achieve operational excellence and provide quality care. Before making your final choice, take another look at your options in the summary below:
Care Management Software | Free Version | Paid Plan | Mobile App |
Mitti (by SafetyCulture) | Yes | $24/user/month* | Yes |
Yardi Senior Living Suite | No | Custom pricing | Yes |
myUnity Senior Living by Netsmart | No | Custom pricing | Yes |
StoriiCare | No | Custom pricing | Yes |
Axxess | No | Custom pricing | Yes |
Livindi | No | Custom pricing | Yes |
* billed annually
