The Best Incident Report Software of 2026

Report incidents using mobile-compatible pre-made incident report templates from the Library

Capture photos and videos with digital signatures for accurate documentation

Assign action items and monitor issues in real time until the completion

Communicate using Heads Up to alert team members of any potential safety issues

Conduct bite-sized training to educate team members on incident reporting

Split complex tickets into child tickets and assign them to different departments

Keep agents and end users informed with automated email alerts

Add Labels to incidents to better organize them or arrange them by priority

Utilize CSAT and NPS surveys to monitor the end-user experience

Gain a holistic overview of machine data, teams, and services

Analyze major and minor incidents with postmortem reports

Integrate with leading ITSM and ticketing systems

Communicate with team members using Slack and Microsoft Teams

Utilize multiple notification channels to keep your team, and members informed

Connect with ChatOps, ITSM, and collaboration tools

Create flexible on-call schedules with daily, weekly, or custom rotations

Utilize the investigation dashboard to investigate deployment-related incidents

Publish a knowledge base with solutions to common problems and incidents

Share reports periodically with multiple stakeholders

Send a satisfaction survey to the staff member

Prioritize incident tickets based on their potential impact on the company

Track and manage all incidents throughout their lifecycle

Implement a Service Level Agreement (SLA) to enhance end-user satisfaction

Keep end users informed via automated email notifications

Monitor end-user satisfaction by sending surveys at predefined intervals

Invite customer feedback and measure customer satisfaction with the in-built survey tool

Promote self-service by creating an extensible knowledge base

Monitor key help desk metrics and agent performance

Automatically escalate to higher tiers or the management for SLA breaches

Manage incidents and related tickets better by tracking all activities

Add incidents to existing tickets and allow agents to create them manually

Keep track of multiple SLA groups

Organize, execute, and track all organizational changes

Identify who is working on each incident or request a ticket in real-time

Communicate with end users via email, chat, social media, and voice calls

Track the number of SLA targets achieved or breached

Provide agents with ticket history and context

Keep track of all incident changes in one place

Use real-time notifications and chat tools for internal collaboration

Automate incident resolution to reduce response time

Reduce outages and investigate incidents using root-cause analysis